Subject Areas: AccountingAdministrative ProfessionalsApril BroadBenefitsbroadCEELCustomer ServiceEnergyEnvironmentalFinanceFinance & AccountingHealth CareHuman ResourcesInformation TechnologyInventoryMarketingMedicalNonprofitsQualityReal EstateSafetySalesSkill Training SeminarsWomen's Leadership Accounting QuickBooks Webinar: Tips & Tricks For Efficient Financial Reporting (presented May 10, 2011) Unclaimed Property: Critical Audit Issues You Need To Know (presented April 16, 2009) Accounts Payable Expert Campaign #1 (presented November 17, 2008) Preserving Wealth: Best Practices in Asset Protection Planning (presented December 18, 2007) Tax Planning for High Net-Worth Clients: What You Need to Know (presented November 27, 2007) Form 1099 Update: Complying with IRS' Latest Round of Changes (presented November 13, 2007) CPA Lead Generation Strategies: What Works; What Doesn't (presented October 30, 2007) Internal Control Practices: Prevent Fraud & Improve Business Performance (presented October 18, 2007) Back to top Administrative Professionals Eliminate Admin Burnout: Keys to Increase Your Productivity and Value (presented January 12, 2012) Lean Office for Admins: Eliminate Time-Wasters & Productivity-Blockers (presented November 9, 2011) You Can Handle It: Effective Admin Tips for Dealing with Change (presented October 11, 2011) Professional Development for Admins Through Personal Branding (presented September 14, 2011) Event Planning for Admins: Become a Leader & Advance Your Career (presented August 16, 2011) Effective & Legal Records Management Tips for Admins (presented July 19, 2011) How Admins Create Dynamite Presentations That Blow Their Audience Away (presented June 22, 2011) Taking Meeting Minutes: What Top Admins Need to Know (presented May 24, 2011) How Top Admins Become Invaluable Managers: Tips for Success (presented April 26, 2011) Beyond Call Screening: How Top Admins Become Elite Gatekeepers (presented March 29, 2011) Customer Service Starts At The Front Desk: Admin's Best Practices (presented February 24, 2011) Invest in Your Career: Practical Finance & Accounting Tips for Admins (presented January 18, 2011) Goal Setting For Admins: Tactics to Advance your Career in 2011 (presented December 16, 2010) Calm the Storm of Your Workday: Top Project Management Secrets Revealed (presented November 16, 2010) Why Admins Get Taken Advantage Of - and How to Overcome This (presented October 19, 2010) Administrative Professional: Empowering Your Career With Relationships (presented September 20, 2010) Turn Your Facebook Page into a Professional Powerhouse: Admin Tips (presented August 27, 2010) Customer Service Starts At The Front Desk: Admin's Best Practices (presented July 28, 2010) Surviving Multiple Bosses: How You Can Stay Stress-Free (presented July 2, 2010) How Top Assistants Gain Credibility Through Emotional Intelligence (presented June 2, 2010) Tips and tricks for using Google Calendar for Administrative Professionals (presented May 4, 2010) Effective & Legal Records Management: How Top Admins Survive (presented April 8, 2010) Time Management Secrets: Beat Deadlines & Stress to be a Top Assistant (presented March 9, 2010) Project Management for Top Assistants: Reduce Stress, Increase Success (presented February 8, 2010) Keys to Better Business Writing for Today’s Successful Assistants (presented January 12, 2010) Negotiation Skills For Top Assistants: Strategies To Get More Done (presented December 14, 2009) Leadership Skills for Top Admins: Build Credibility, Get Ahead (presented November 17, 2009) How Today’s Assistants Handle Increased Job Responsibilities (presented October 20, 2009) Partnering With Your Supervisor: Increase Productivity and Credibility (presented September 23, 2009) Must-Have Organizational Skills for Today’s Top Assistants (presented August 20, 2009) How Top Assistants Handle Difficult People (presented July 24, 2009) Top Assistants: 6 Keys to Identify and Overcome Time-Wasters (presented June 24, 2009) Give Your Career a Boost: 5 Keys to Success for Top Assistants (presented May 27, 2009) Project Management for Top Assistants: Reduce Stress, Increase Success (presented April 30, 2009) Keys to Better Business Writing for Today’s Successful Assistants (presented March 31, 2009) 7 Steps to Better Problem Solving: Critical Thinking for Top Assistants (presented March 4, 2009) Groom Yourself for Success: Keys to Becoming an Inner Circle Assistant (presented February 4, 2009) Keys to Better Gatekeeping: Protecting Your Boss’s Time and Information (presented January 7, 2009) Top Assistants: Team Up for Success by Partnering with Your Boss (presented December 4, 2008) Indispensable Leadership Skills for Today’s Top Assistants (presented October 30, 2008) Time Management for Indispensable Assistants (presented October 2, 2008) Dealing with Demanding Personalities (presented September 3, 2008) PowerPoint Webinar: Fast & Easy Tricks to Create Perfect Presentations (presented August 18, 2008) Project Management Skills for Today's Top Assistants (presented August 6, 2008) Manage Your Professional Image: Keys to Success for Top Assistants (presented July 1, 2008) Microsoft Excel Webinar: Do's and Don'ts for Today's Top Assistants (presented May 29, 2008) Gain Credibility & Respect in the Workplace: Communicating as Top Assistant (presented April 24, 2008) Administrative Excellence: Become an Inner Circle Assistant in 2008 (presented March 26, 2008) PowerPoint Webinar: Tips & Tricks to Create Compelling Presentations (presented February 26, 2008) Gain Credibility while Presenting Ideas: Polished Skills of Successful Assistants (presented January 30, 2008) Workplace Ethics For Top Assistants: Boost Your Success in 2008 (presented January 4, 2008) Microsoft Outlook Webinar: Ways to Tame Your Inbox & Calendar (presented December 5, 2007) Gatekeeping Secrets of Top Assistants: Save Time & Stop Interruptions (presented October 31, 2007) Perfecting Your Professional Image: Etiquette Essentials for Administrative Assistants (presented September 26, 2007) Microsoft Excel Webinar: Tips & Shortcuts for Today's Top Assistants (presented August 30, 2007) Financial Guide for Administrative Professionals: What You Need to Know (presented July 25, 2007) Communication Techniques to Boost Administrative Professional Success (presented June 20, 2007) Technology Tips & Shortcuts of Today's Top Administrative Professionals (presented May 23, 2007) High Impact Business Writing for Today's Top Assistants (presented April 25, 2007) Administrative Excellence: Must-Have Skills for Today's Inner Circle Assistants (presented March 20, 2007) Email Best Practices for Administrative Professionals: What's Working in Business (presented January 16, 2007) Successful Event Planning: Techniques of Today's Top Professionals (presented December 12, 2006) Perfect Your Project Management Skills: Techniques to Ensure Success (presented November 14, 2006) Dealing with Difficult People: Techniques for Successful Administrative Assistants (presented September 12, 2006) Microsoft Excel: High Impact Tips & Techniques for Effective As (presented August 16, 2006) Ready, Set, Get Organized: What's Working for Today's Top Assistants (presented July 19, 2006) High Impact Business Writing for Today's Top Assistants (presented June 21, 2006) Taking Charge When You're Not in Charge: Leadership Skills for Dynamic Assistants (presented May 16, 2006) Best Practices of Today's Highly Successful Assistants (presented April 20, 2006) Project Management: Tactics for Less Stress and More Success (presented March 8, 2006) Thriving in a Changing Workplace: Skills Top Assistants Need to Succeed Today (presented January 4, 2006) Boost Productivity for You and Your Executives: Must-Have Time Management Skills (presented November 30, 2005) Top 10 Gotcha's of Equipment Leasing: Proven Tips to Save More Money (presented October 26, 2005) 5 Steps to Highly Effective - and Legal - Records Management (presented September 27, 2005) The Indispensable Assistant: New Survival Strategies for the Work Place Jungle (presented August 23, 2005) 7 Advanced Communication Strategies for World Class Assistants (presented July 27, 2005) Dealing with Difficult Personalities: Tips and Tricks for Top Assistants (presented June 23, 2005) 7 Powerful Practices of Highly Effective Assistants (presented May 19, 2005) Ready, Set, Get Organized: What's Working for Today's Top Assisants (presented April 21, 2005) Becoming a World-Class Assistant: 5 Must-Have Skills for Success (presented March 4, 2005) Back to top April Broad Coaching Skills for Managers: Increase Productivity; Boost Morale (presented April 13, 2011) Back to top Benefits Canadian Employment Law: HR Solutions to Handle Local Complications (presented July 21, 2011) Health & Wellness Programs: Legal Impact of Obama Reform (presented August 4, 2010) ADA Made Easy - How to Avoid Disability Discrimination Charges (presented October 2, 2008) Back to top broad Handling Difficult Conversations: Keys to Stopping Bad Behavior (presented March 11, 2009) Excel 2007: Incredible Shortcuts to Save Time & Frustration (presented February 24, 2009) Excel 2007 Series: Tools & Shortcuts for Spreadsheet Success (presented February 24, 2009) Earn Your Microsoft Access Certificate of Achievement (presented January 12,2009) Microsoft Access 2007 Certification: Transform Your Career (presented December 12, 2008) Excel 2007 Skill Builder: Become a Power-User in 5 Sessions (presented December 8, 2008) Microsoft Outlook Certificate of Achievement (presented November 3, 2008) PBP - Customer Loyalty Email - 200810 (presented October 31, 2008) PowerPoint Certificate of Achievement (presented September 3, 2008) Earn Your Microsoft Excel Certificate of Achievement (presented July 22, 2008) Back to top CEEL Key Strategies to Discipline Tough Students & Prevent Future Struggles (presented January 19, 2012) Bus Safety Policies & Procedures: Keys to Minimize Legal Liability & Risks (presented January 12, 2012) Practical Strategies for Co-Teaching in Inclusive Classrooms (presented December 15, 2011) Student Discipline Policies: Legal Do’s & Don’ts for K-12 Educators (presented December 8, 2011) Engage Students, Boost Participation: How to Bring Wikis into the Classroom (presented December 6, 2011) Facebook, Twitter, & YouTube: Supercharging School District Communication (presented November 11, 2011) Teaching Students with Disabilities: Overcome Challenges, Promote Success (presented November 7, 2011) Teacher Evaluations: Meet Standards & Improve Faculty Performance (presented November 3, 2011) RTI & English Learners: Improve Student Success & Teaching Outcomes (presented October 12, 2011) Integrating Clickers in the Classroom: Teaching Teachers Technology (presented October 11, 2011) How to Fight Inappropriate Texting in Schools: Legal Guidelines for Educators (presented October 5, 2011) Difficult Parent Conversations: Be Prepared for Parent/Teacher Conferences (presented September 15, 2011) SMART Boards: Tools, Tips, & Tricks to Create an Interactive Classroom (presented September 15, 2011) Search & Seizure in K-12 Schools: Legal Guidelines for Educators (presented September 8, 2011) Engage Distracted Students: Technology & Social Media Tools for Success (presented August 18, 2011) Twitter for Schools: Tools to Connect Students, Teachers, & Parents (presented August 16, 2011) Preventing & Responding to Cyberbullying: What Educators Can & Can’t Do (presented July 20, 2011) Motivate without Money: Improve Teacher Morale & School Performance (presented June 8, 2011) Google Apps for K-12: How to Enhance Teaching & Learning with Googlios (presented May 24, 2011) Can’t We All Just Get Along?: Ways to Avoid Classroom Conflict (presented May 18, 2011) Moodle Interactive Guide: How to Enhance your Lessons & Engage Students (presented April 21, 2011) Teacher Facebook Page and Blogs: Employee Internet Policies for Schools (presented April 14, 2011) ADD & ADHD Classroom Strategies: Improve Success for K-12 Students (presented April 12, 2011) 1:1 Laptop Programs: Top Strategies for Integration & Classroom Use (presented March 21, 2011) Facebook in the Classroom: Connect With Students; Maintain Boundaries (presented February 24, 2011) Integrating Clickers into the Classroom: Strategies for Successful Learning (presented January 20, 2011) Improve Reading Comprehension: Simple Strategies that Get Results (presented January 12, 2011) ELL Programs: Legal Concerns and Implementation Strategies for Schools (presented January 6, 2011) Creating Digital Stories with Your Students: Top Tips for Getting Started (presented December 20, 2010) Teaching Techniques for Inclusive Classrooms: Improve Student Success (presented December 14, 2010) New Common Core Standards: Changes You Must Make to Secure Funding (presented November 30, 2010) PowerPoint in the Classroom: Update Your Lessons & Increase Participation (presented November 22, 2010) Reach All Your Students: Ways to Differentiate Your Teaching Strategy (presented November 17, 2010) Student Search & Seizure Guidelines: Strategies for Safer K-12 Classrooms (presented November 4, 2010) 3-Part Professional Development Training: Prevent & Respond to Bullying (presented October 21, 2010) Data Driven Assessment: Improve Instructional Design & Student Success (presented October 7, 2010) Teaching with Classroom Blogs: Increase Student Participation Online (presented September 30, 2010) End Chatter and Disruptions: Motivational Tips for K-12 Classrooms (presented September 23, 2010) Preventing and Handling Cyberbullying: Educator’s Legal Responsibilities (presented September 10, 2010) Handling Difficult Parents: Strategies in Special Education (presented August 25, 2010) Difficult Student Conversations: Preparing Your Staff for Interventions (presented July 27, 2010) Keys to Handling Rude, Difficult & Defiant Students in the Classroom (presented June 29, 2010) Over 110,000 Grants Available for Schools: How to Get Your Share (presented June 8, 2010) Body Image & Self Esteem: Do's & Don'ts for Helping Your Students (presented June 2, 2010) Facebook, Email, & Blogging: Employee Internet Policies for Schools (presented May 12, 2010) Difficult Parent Conversations: Keys to Effective Parent Conferences (presented May 4, 2010) Facebook in the Classroom: Connect With Students; Maintain Boundaries (presented April 8, 2010) Fair Use, Trademarks, & Copyrights: Legal Guidelines for Educators (presented April 7, 2010) Student Assistance Programs: Do’s & Don’ts for Helping Troubled Students (presented March 11, 2010) RTI and Student Discipline: Creating Success in Your School (presented March 10, 2010) Facebook, Cell Phones, & iPods: Updating The K-12 Student Handbook (presented February 10, 2010) Mean Chicks & Ugly Cliques: Ending Female Bullying in School (presented February 9, 2010) School Wellness Programs: Strategies to Meet Today’s U.S. Standards (presented January 6, 2010) Plagiarism and the Cut & Paste Generation: What Educators Should Know (presented January 6, 2010) Handling ADD/ADHD in the Classroom: What Educators Should Know (presented December 9, 2009) Preventing & Responding to Cyberbullying: What Educators Can & Can’t Do (presented December 1, 2009) Google Apps for K-12: Tools and Tips for Teaching & Learning (presented November 10, 2009) Keys to Stopping Male Bullying in Your School (presented October 15, 2009) Difficult Parent-Teacher Conferences: How to Handle Any Parent or Topic (presented September 16, 2009) Cell Phone Policies that Work: Updating the K-12 Student Handbook (presented September 10, 2009) IDEA & RTI Standards: Meet the Federal Outcome Indicators (presented August 20, 2009) Mean Chicks & Ugly Cliques: Ways to End Female Bullying in School (presented July 22, 2009) Obama & NCLB: Changes You Need to Be Prepared For Now (presented June 25, 2009) ARRA Funding For Your School: Acquiring & Managing Stimulus Dollars (presented June 17, 2009) Dealing with Difficult Parents: Helicopter Parents In Your School (presented May 27, 2009) Facebook, MySpace, & YouTube: Protect Your Students & Your School (presented May 20, 2009) RTI Implementation in Today’s Schools: What’s Working- What’s Not (presented April 22, 2009) Major Changes to FERPA Take Effect: Is Your School in Compliance? (presented March 25, 2009) Cyberbullying & Technology Misconduct: What Educators Can & Can't Do Now (presented February 17, 2009) Student Search and Seizure Guidelines: What You Can and Can't Do Today (presented January 15, 2009) Supreme Court Education Law Update: What Educators Need to Know (presented December 11, 2008) New FERPA Regs: What Educators Need to Know Now (presented November 13, 2008) Response to Intervention: Connect the Dots Between NCLB and IDEA (presented October 7, 2008) Handling Difficult Parent Conversations (presented September 10, 2008) Recruiting Teachers: What Admininstrators Should Look For Now (presented August 6, 2008) Out of School Discipline: What Educators Need to Know (presented July 9, 2008) RTI 101: Proven Strategies for Academic Success (presented June 10, 2008) 2008 Amendments to FERPA: What Educators Need to Know (presented May 15, 2008) Sexual Harassment In Schools: What Educators Need to Know (presented April 10, 2008) Technology Misconduct: Handling Cyberbullying, Cell Phones and More (presented March 13, 2008) RTI Implementation: Instruction and Strategies for Academic Success (presented February 7, 2008) Improve Reading Comprehension Webinar: Proven Instruction that Gets Results (presented January 3, 2008) Drug & Alcohol Prevention on Campus: Programs & Policies that Work (presented November 29, 2007) Plagiarism 101: Keys to Preventing Academic Misconduct (presented November 28, 2007) Difficult Parent Conversations: Do's and Don'ts for Educators (presented November 28, 2007) 2008 CPT Code Changes: Keys to Staying Compliant and Getting Reimbursed (presented November 27, 2007) Study Abroad Programs: Balance Student Wants and Academic Demands (presented November 15, 2007) Gift Receipting for Your College: Tips to Ensure Accuracy & Compliance (presented November 1, 2007) Student Disciplinary Policies & Procedures that Protect Your College (presented October 25, 2007) Search and Seizure: What's Legal and What's Not (presented October 24, 2007) Transportation Demand Management: Solve Campus Parking Problems (presented October 24, 2007) One Stop Shop: Keys to Transforming Your Campus Student Services (presented October 17, 2007) Sustainable IT Funding Models for Your College (presented October 4, 2007) Safety Awareness and Your University: Keys to Clery Act Compliance (presented September 26, 2007) Search and Employ: 10 Keys to Effective College Search Committees (presented September 24, 2007) Response to Intervention: Connect the Dots Between NCLB and IDEA (presented September 18, 2007) Difficult Parents on Campus: Tips to Handle 'Helicopter' Behavior (presented September 13, 2007) Using Copyrighted Works: Digital Rights Management in Education (presented September 4, 2007) Recruit and Retain More Multicultural Students at Your University (presented August 27, 2007) Supreme Court Update: How the Latest Legal Rulings Impact Schools (presented August 22, 2007) FLSA for Universities: Who is Exempt? How Do You Calculate It? (presented August 16, 2007) Resolving Mental Health Crisis on Campus: What You Can Do (presented August 8, 2007) Crisis Communication Planning: 10 Steps for a Safer Campus (presented August 7, 2007) Cyberbullying: Steps Educators Legally Can and Cannot Take Now (presented July 25, 2007) Partnering with the High School Guidance Counselor Community (presented July 25, 2007) ADA and Your University: Stay in Compliance & Ensure Student Success (presented July 18, 2007) Facebook & MySpace: Protect Your University & Your Students (presented July 12, 2007) Recruiting & Retaining Diverse Faculty: No-nonsense Tips for Your Campus (presented July 10, 2007) Crisis on Campus: Are You Prepared? How Will You Respond? (presented June 28, 2007) School Violence: Strategies to Recognize and Respond Effectively (presented June 27, 2007) Why Students Leave Your College and What you Can Do About it Today (presented June 19, 2007) Green Campus Initiatve: Keys to Design a Green College Facility (presented June 14, 2007) Technology Transfer: Developing Effective Operations for Your University (presented June 6, 2007) New Ideas in Student Orientation Programs: What’s Working Today? (presented May 31, 2007) 6 Types of Teachers: Which Ones are Right for Your School? (presented May 29, 2007) Securing University Information: Do's and Don'ts for Protecting Data (presented May 22, 2007) Harassment Investigations on Campus: Protect Your Students & College (presented May 3, 2007) Preventing Disruptive Student Behavior: What Educators Need to Know (presented April 26, 2007) Keys to FERPA Compliance: Protect Your Students and Your University (presented April 24, 2007) Strengthen Alumni Relationships through Innovative Campus Partnerships (presented April 19, 2007) Fair Use in Higher Education: Applying Copyright Laws in Your College (presented April 5, 2007) FERPA and Student Privacy: What Educators Need to Know and Do Now (presented March 29, 2007) Keeping Your Campus Bookstore Competitive (presented March 28, 2007) Keys for Effective University Disaster Plans: Will You Be Ready? (presented March 14, 2007) Major Gifts for Your College: Moving Donors to Higher Levels of Giving (presented February 28, 2007) Recruiting and Interviewing Online Adjunct Faculty – Keys to Success (presented February 28, 2007) Difficult Parent Conversations: Do's and Don'ts for Educators (presented February 21, 2007) Keys to Solving Parking Problems for Colleges and Universities (presented February 7, 2007) Town-Gown Relations: Keys for Successful Partnerships (presented January 30, 2007) Recruiting Hispanic Students at Your Institution - Keys for Success (presented January 25, 2007) IDEA & Response to Intervention: Creating Success in Your School (presented January 17, 2007) Legal Requirements for Students with Disabilities: Grades, Report Cards, and Accommodations (presented December 12, 2006) Carl Perkins Reauthorization: What You Need To Know to Keep Your Funding (presented October 26, 2006) New IDEA Regulations: What’s Changed, What You Need To Do Now (presented September 21, 2006) How to Develop Partnership Programs for Guaranteed Student Success (presented September 19, 2006) School Choice and SES: What Your School Must Do Now (presented August 16, 2006) Background Checks and the HR Department – What Schools Need to Do Today (presented July 19, 2006) Recruiting and Retaining The Best Teachers (presented June 13, 2006) Understanding Copyright Laws: The Impact of Fair Use in Higher Education (presented May 17, 2006) Handling Difficult Parent Conversations: Latest Guidelines for Teachers (presented April 18, 2006) Power Prospecting: What's Is & Isn't Working (presented April 12, 2006) Section 504 and FAPE: How They Impact Your School (presented February 16, 2006) Student Confidentiality and FERPA: What You Need to Do Now (presented January 19, 2006) Meeting the "Highly Qualified Teachers" Requirement (presented December 13, 2005) NCLB's Corrective Action and Restructuring Phases (presented November 8, 2005) NCLB and AYP: Using Test Data to Exceed Your Goals (presented August 31, 2005) When Student Activities Cross the Line: Balancing Free Speech and School Policy (presented August 2, 2005) Electronic Devices in Schools - Use, Abuse and the Law: What You Need to Know (presented July 6, 2005) No Child Left Behind and Special Ed Testing (presented June 8, 2005) Violence In Your School: Identify and Eliminate Risk Factors (presented May 12, 2005) Preventing Disruptive Behavior in The Classroom (presented April 12, 2005) Handling Difficult Parent Conversations: What Teachers Should and Shouldn't Do (presented March 17, 2005) Confidentiality in your School: How Does HIPPA/FERPA Impact You? (presented February 15, 2005) IDEA Reauthorization: What's Changed, What You Need To Know (presented January 13, 2005) Legal Do's and Dpn'ts: Preventing and Handling Bullying and Harassment (presented November 30, 2004) Updated Special Ed Laws: How They Impact You (presented October 27, 2004) IDEA Reauthorization: How It Will Impact You (presented September 30, 2004) Back to top Customer Service Coaching Skills to Keep Your Customer Service Reps from Leaving (presented October 19, 2011) 10 Secrets to Handle the Screaming Customers (presented September 21, 2011) Don't Lose Your Customers Over Spilt Milk: Solve their Problems! (presented August 24, 2011) E-mail Skills for the Service Rep: Keys to Provide Exceptional Service (presented June 30, 2011) Please, Please Don’t Walk Out the Door! Incentive Programs for Your Best (presented June 2, 2011) Zappos Service Secrets: WOW Your Customers & Empower Your Employees (presented May 5, 2011) The 20-Something Customer: Exceed Demands, Boost Sales & Retention! (presented March 10, 2011) Disney’s Customer Service: Improve Your Quality & Raise Expectations (presented February 10, 2011) Turn Customer Complaints in to Gold Mines: Customer Voice Strategies (presented January 6, 2011) Connect To Your Customers With a Click of Your Mouse: Easy Chat Tools (presented December 1, 2010) Transforming Service into Sales: 7 Keys to Closing More Sales (presented November 4, 2010) The Social Network: What Are Your Customers Saying About You? (presented October 6, 2010) Don't Make Me Slap You: Strategies In Dealing With Hostile Customers (presented September 7, 2010) Customer Service 24/7 – Keys to Make Service a Passion Not Just a Job (presented August 11, 2010) Never Lose Another Customer- Improve Profits Through Retention & Service (presented July 13, 2010) How Twitter Can Boost Your Bottom Line & Customer Service Efforts (presented June 15, 2010) Turn Service Headaches into Success: How to Benefit from Feedback (presented May 12, 2010) How to Negotiate with Customers- Tools to Satisfy Unreasonable Demands (presented April 14, 2010) Customer Service the Disney Way: Lessons from the Mouse (presented March 16, 2010) Please Stop Yelling: Effective Strategies to Handle Customer Complaints (presented February 9, 2010) STOP Customer Service Burnout- 9 Ways to Motivate Your Reps (presented January 13, 2010) Think Before You Click: Outstanding Customer Service E-Mail Skills (presented December 15, 2009) Skills to Boost Profits with a Service-to- Sales Boot Camp (presented November 18, 2009) Delight Your Customers: Keys to Providing Exceptional Phone Skills (presented October 22, 2009) Tweeting to Customers: Using Twitter to Boost Your Bottom Line (presented September 22, 2009) How Zappos Does Service- A Customer Service Company that Also Sells (presented August 25, 2009) Lessons From the Mouse: Applying Disney World's Secrets of Success to Your Organization (presented July 30, 2009) Stop Reps from Sucking the Life Out of You: Critical Coaching Skills (presented June 30, 2009) Shut up & Let Me Help You- Tips & Tricks for Servicing the Screamers (presented April 7, 2009) Stand Out with Stand Up Service: Keys to Outstanding Customer Service (presented March 10, 2009) 101 Ways to Lose Your Customers… Or Not (presented February 10, 2009) 9 Principles for Superior Service: Become the Nordstrom of Your Industry (presented January 15, 2009) 8 Ways to Motivate Your Reps: No Need for Dollars & Cents (presented December 17, 2008) Superior Phone Skills: Do's and Don'ts for Outstanding Customer Service (presented November 19, 2008) The Fundamentals of Superior Service: What Every Org Should Know (presented October 22, 2008) 8 Proven Ways to Turn Every Call into a Sales Opportunity (presented August 27, 2008) The Do's & Don't of Resolving Customer Complaints on the Spot (presented July 30, 2008) Preventing Customer Service Burnout - 6 Ways to Motivate Your Reps (presented July 1, 2008) Managing Conflict: How to Create the Perfect Customer Service Team (presented June 5, 2008) Customer Service Upselling: What Is and Isn't Working Today (presented May 8, 2008) Superior Phone Skills: Do’s & Don’ts for Outstanding Customer Service (presented April 8, 2008) Stop Screaming at Me – Step by Step Guide to Servicing the Screamers (presented March 12, 2008) Sales Boot Camp for Call Centers: 8 Tips to Drive More Revenue (presented February 14, 2008) Creating the Perfect Customer Experience: Increasing Loyalty in 2008 (presented January 7, 2008) Web E-Service: Keys to Provide Fast & Friendly Customer Service (presented November 29, 2007) Rescuing Dissatisfied Customers: Strategies to Keep Customers Onboard (presented October 30, 2007) Do Customers Know How Great You Are? Communication Skills to Wow Them (presented September 26, 2007) Motivating Your Reps to Provide Peak Customer Service Performance (presented August 22, 2007) Great Grammar for Customer Service: Build Confidence and Credibility (presented July 25, 2007) Keys to Dealing with those Angry and Completely Frustrating Customers (presented June 26, 2007) Gen-X Customers: Tips for Great Customer Service (presented May 31, 2007) Superior Email Skills for Highly Effective Customer Service (presented April 26, 2007) Improve Customer Service: Do’s and Don’ts for Effective Communication (presented March 21, 2007) Boost Your Customer Service Skills for 2007 (presented January 17, 2007) The Secrets to Finding - and Keeping - Superior Customer Service Reps (presented December 13, 2006) Customer Service Do's and Don'ts: What's Working Today? (presented December 5, 2006) Difficult Customers: Win them Over and Deliver Outstanding Service (presented October 11, 2006) Dealing with Negativity in the Customer Service Workplace (presented September 15, 2006) Superior Email Skills for Highly Effective Customer Service (presented August 17, 2006) Maintaining Superior Customer Service: 8 Keys for Consistent Quality (presented July 11, 2006) Maximizing Your Time to Help More Customers & Improve Service (presented June 8, 2006) Wow Your Customers: Essential Skills for Delivering Excellent Service (presented May 4, 2006) Motivating Customer Service Employees: Leadership Skills for Managers (presented April 7, 2006) Customer Service Upselling: Proven Ways to Boost Revenue and Satisfaction (presented February 9, 2006) Stop Your Reps from Leaving: What Supervisors Need to Know (presented January 12, 2006) Superior Communication Skills to Improve Your Customer Service (presented December 8, 2005) Leading a Winning Customer Service Team: What Supervisors Need to Know (presented November 10, 2005) Advanced Customer Service: Steps-by-step Guide to Providing White-glove Service (presented October 10, 2005) Delight Your Customers: Keys to Delivering Outstanding Service (presented September 15, 2005) Exceptional Service: Fast and Effective Ways to Resolve Complaints (presented August 18, 2005) Better Service: 9 Ways to Increase Customer Loyalty (presented July 21, 2005) First-Call Resolution: 5 Keys to Ending Repeat Calls (presented June 23, 2005) Overcome Stress: Survival Skills for Customer Service (presented May 26, 2005) Boost Service: Pratical Tools for Handling Difficult Customers (presented April 26, 2005) Improve Customer Service: Do's & Don'ts of Effective Communication (presented March 31, 2005) Boost Satisfaction: Customer Service Skills that Wow Customers (presented March 2, 2005) Strong Customer Service for Weak Economic Times Conference (presented March 20, 2003) Customer Service: Create the Recognizable Difference (presented January 7, 2003) Back to top Energy Winning the Customer Service Battle: Tactics for Energy & Utility Customers (presented June 14, 2011) Using Facebook & Twitter to Connect with your Energy Customers (presented April 21, 2011) Energy Grant Reporting Requirements: Stay Compliant, Avoid Audits (presented August 4, 2010) Crucial New OTC Regulations: What You Need to Stay in Compliance (presented December 16, 2009) Complainers & Screamers: How to Deal with Angry Utility Customers (presented November 19, 2009) FERC Compliance for the Gas Industry: What You Need to Do Now (presented October 22, 2009) Wind Power: How to Make Accurate Forecasts, Assessments & Evaluations (presented October 8, 2009) Green Marketing For Energy Companies: What You Can & Can’t Do Now (presented September 23, 2009) Smart Grids 101: How Power Companies Improve Services with Technology (presented September 11, 2009) Carbon Emission Credit Trading: How to Comply With the New Regs (presented August 25, 2009) Facebook, Twitter and Energy Utilities: Keys to Connecting with Your Customers (presented August 11, 2009) Carbon Capture & Sequestration: Keys to Getting the Deal Done (presented July 28, 2009) FERC: Keys to Compliance for the Electric Industry (presented July 1, 2009) Where Petroleum Comes From - Where To Find IT - And How To Get IT (presented May 19, 2009) 2009 Rules for SPCC Compliance: Will Your Facility Be Ready? (presented April 23, 2009) Energy Project Financing in 2009: Get The Financing You Need Now (presented April 9, 2009) Forecasting Petroleum Prices: Strategic Planning to Sustain Profits (presented March 27, 2009) FERC Compliance in 2009: What You Need to Know & Do Now (presented March 12, 2009) Meeting the NRC Mandate for a Safety Conscious Workplace (presented January 29, 2009) OSHA Recordkeeping Requirements: Ensuring Accuracy in Your Organization (presented October 7, 2008) Emergency Response Plan: How to Prepare for a Disaster in Your Company (presented May 8, 2008) New EPA Rules on Underground Storage Tank Operator Training (presented May 7, 2008) Carbon Footprint: Reduce Your Impact, Avoid Future Penalties & Fines (presented April 9, 2008) Hazard Recognition Webinar: Keys to Stop Injuries & Accidents in the Workplace (presented April 8, 2008) Going Green to Create Opportunities: Prepare for Upcoming Regs of Climate Change (presented March 12, 2008) Accident Investigations and the Law: What's Required? What Can Hurt You? (presented February 14, 2008) Mandatory Uniform HazWaste Manifests for Your Facility: Ensuring EPA Compliance (presented February 5, 2008) Toxic Release Inventory Update: EPA's Latest Reporting Requirements (presented December 4, 2007) Crisis Communications: Preparing Your Workplace for the Unexpected (presented October 9, 2007) Mandatory EPA Recordkeeping & Document Retention: What's Required (presented August 9, 2007) Taking the Fear Out of Incident Reporting (presented June 14, 2007) Brownfield Management & Cleanup Requirements: Guidelines to Ensure Compliance (presented March 8, 2007) Proven Electrical Safety Solutions: Stop Injuries, Stay in Compliance (presented February 16, 2007) Conducting Accident Investigations: Keys to Preventing Legal Liability (presented February 14, 2007) Guaranteeing the Safety of Off-site Employees (presented December 13, 2006) 2006 Mandatory Uniform HazWaste Manifest: What EPA Requires Now (presented August 3, 2006) Surviving EPA Inspection: Guarding Against Costly Fines (presented November 2, 2005) Back to top Environmental EPA’s Greenhouse Gas Reporting and Permitting: How to Keep Compliant (presented January 10, 2012) Stormwater Pollution Prevention Plan: Your Compliance Guidelines (presented November 1, 2011) EPA Recordkeeping Regs: What’s Required Under RCRA (presented August 4, 2011) Avoid Stormwater Violations: Permitting Information to Keep You Compliant (presented June 2, 2011) RCRA‘s Land Disposal Restrictions: What’s Required Now (presented May 5, 2011) Used Oil Regs: EPA Rules for Managing, Storing & Transportation (presented April 7, 2011) Universal Waste Requirements: RCRA’s Latest Rules for Common Wastes (presented March 10, 2011) SPCC Amendments & Rule Update: What Has EPA Changed? (presented February 10, 2011) Acquiring New Sites: What Environmental Managers Need to Know (presented January 11, 2011) 2011 Greenhouse Gas Permitting: New Regs Your Need to Know (presented December 14, 2010) Tier II Compliance update: Reporting Requirements for Your Facility (presented November 16, 2010) RCRA Universal Waste Requirements: Managing Your Facility’s "Common" Waste (presented September 13, 2010) Uniform HazWaste Manifest: Requirements for Storing, Transporting & Disposing (presented June 24, 2010) 2010 GHG Reporting Rule Update: What EPA Requires Now (presented March 18, 2010) RCRA Management Update: EPA’s Latest HazWaste Rules Explained (presented January 12, 2010) Aboveground Storage Tank Requirements: EPA’s Newest Regs (presented December 8, 2009) EPA’s Cap-and-Trade Rule Changes: Update to Keep You Compliant (presented November 10, 2009) Stormwater Permitting: Navigating EPA Requirements & Regulatory Changes (presented October 13, 2009) Environmental 101: Critical Regulations & Requirements to Keep Compliant (presented September 10, 2009) Mandatory Greenhouse Gas Reporting Rule: EPA’s Proposed Changes (presented August 11, 2009) EPA’s SPCC Regs: Mandatory Requirements for Your Facility Today (presented July 14, 2009) Tier II Reporting: Compliance Requirements for Your Facility (presented June 11, 2009) Stormwater Pollution Prevention Plan Requirements & Best Practices (presented May 12, 2009) Aboveground Storage Tank Requirements: EPA’s Current & Pending Regs (presented April 16, 2009) EPA Internal Auditing Policies: Guarding Against Violations & Penalties (presented March 11, 2009) Sustainability Best Practices: Reduce Environmental Impact, Cut Costs (presented February 12, 2009) New RCRA Rules: Understanding EPA’s Hazwaste Reg Update (presented January 15, 2009) 2009 SPCC Update: EPA's New Requirements (presented December 9, 2008) Stormwater Permitting in 2009: Latest Information to Keep You Compliant (presented November 6, 2008) 2009 Aboveground Storage Tank Requirements: Complying with EPA Regs (presented October 9, 2008) Hazwaste Management: Preventing Spills and Complying with EPA Regs (presented August 26, 2008) 2008 Tier II Update: Guidelines to Keep You Compliant (presented July 29, 2008) EPA Internal Auditing Policies: Guarding Against Violations & Penalties (presented July 1, 2008) SPCC Update: What You Need to Do Today to Stay Compliant (presented June 3, 2008) New EPA Rules on Underground Storage Tank Operator Training (presented May 7, 2008) Carbon Footprint: Reduce Your Impact, Avoid Future Penalties & Fines (presented April 9, 2008) Going Green to Create Opportunities: Prepare for Upcoming Regs of Climate Change (presented March 12, 2008) Mandatory Uniform HazWaste Manifests for Your Facility: Ensuring EPA Compliance (presented February 5, 2008) Stormwater Best Management Practices: Your Defense Against EPA Violations (presented January 10, 2008) Toxic Release Inventory Update: EPA's Latest Reporting Requirements (presented December 4, 2007) Aboveground Storage Tank Update: Guarding Against EPA Violations (presented October 30, 2007) Stormwater Pollution Prevention Plan: Keeping Your Facility EPA Compliant (presented October 3, 2007) Tier II Reporting Update: Guidelines & Practices to Keep You Compliant (presented September 6, 2007) Mandatory EPA Recordkeeping & Document Retention: What's Required (presented August 9, 2007) SPCC Requirements Update: Ensuring Compliance with EPA Regs (presented July 11, 2007) Stormwater Permitting Update: Ensuring EPA Compliance & Reg Changes (presented June 5, 2007) Outsourcing Your Environmental Management: Key to Ensuring EPA Compliance (presented April 5, 2007) Brownfield Management & Cleanup Requirements: Guidelines to Ensure Compliance (presented March 8, 2007) Aboveground Storage Tanks: EPA Requirements for Your Facility (presented February 6, 2007) SWPPP (presented January 10, 2007) New All Appropriate Inquiry Rule: Qualifying for Liability Protection (presented December 6, 2006) Top RCRA Violations: Steps to Avoid Them at Your Facility (presented November 1, 2006) Stormwater Permitting Update: Ensure EPA Compliance & Avoid Common Pitfalls (presented September 6, 2006) 2006 Mandatory Uniform HazWaste Manifest: What EPA Requires Now (presented August 3, 2006) Title V: 2006 Regulatory Changes - What You Need to Know Now (presented June 29, 2006) Aboveground Storage Tanks: Compliance Guidelines for Your Facility (presented May 3, 2006) Guarding Against Stormwater Violations: What You Need to Know Today (presented April 4, 2006) Underground Storage Tanks: Guidelines to Keep Your Facility EPA Compliant (presented March 8, 2006) Ensure Environmental Compliance: Effective Training for Employees (presented February 8, 2006) 2006 Mandatory RCRA HazWaste Manifest: EPA's New Requirements (presented January 11, 2006) SPCC Requirement Update: Guidelines to Keep Your Facility Compliant (presented December 7, 2005) Surviving EPA Inspection: Guarding Against Costly Fines (presented November 2, 2005) Storage Tanks: Guidelines and Procedures to Ensure EPA Compliance (presented October 7, 2005) Title V Revisions: What EPA Requires Now (presented September 8, 2005) EPA’s Revised NSR Rule: What You Need to Know Now (presented August 10, 2005) Reduce HazWaste: Keys to Easing Your RCRA Burden (presented July 7, 2005) Stormwater Regulations: What EPA Requires Now (presented June 9, 2005) SPCC Requirements: What You Need to Know Today (presented May 10, 2005) Universal Waste & RCRA: What EPA Requires Now (presented April 14, 2005) New HazWaste Storage & Tracking Regs: Ensuring RCRA Compliance (presented March 17, 2005) Title V: What’s Changed, What You Need to Do Today (presented February 17, 2005) Emergency Response: Guarding Against Costly Violations (presented January 13, 2005) HazWaste: Guidelines to Ensure RCRA Compliance (presented December 9, 2004) Environmental Audits: Guarding Against EPA Inspections & Fines (presented November 10, 2004) The Real Mold Issue: What’s Your Facility’s Risk? (presented October 20, 2004) Recent Changes in Water-Quality Permitting: Guidelines to Ensure Compliance (presented October 13, 2004) Avoid EPA Stormwater Violations: Guarding Against Fines (presented September 15, 2004) Environmental Management Systems: Keys to Ensuring EPA Compliance (presented July 7, 2004) HazWaste Storage & Tracking: Guarding Against RCRA Violations (presented May 26, 2004) Avoiding EPA Stormwater Fines: Guidelines to Ensure Compliance (presented February 19, 2004) Back to top Finance Know Your Garnishments: Eliminate Confusion, Ensure Compliance (presented September 8, 2010) Back to top Finance & Accounting Form 941 Update: Key Steps to Ensure IRS Compliance (presented January 12, 2012) How to Create & Expand Shared Service Centers: Keys for Success (presented January 12, 2012) Master Your W-4s: Avoid Errors & Fines, Ensure IRS Compliance (presented December 15, 2011) 401(k) Plan Best Practices and New ERISA Fee Disclosure Requirements (presented December 7, 2011) Know Your Garnishments: Eliminate Confusion, Ensure Compliance (presented November 17, 2011) Cloud 101 for Business: How to Manage Security, Risks and Negotiations (presented November 10, 2011) Payroll Year-End 2011: Latest IRS Reporting Requirements You Need to Know (presented October 20, 2011) Record Retention Compliance: Guidelines Your Company Needs (presented October 13, 2011) IRS Form 1099: Latest Reporting Requirements for Your 2011 Year End (presented October 12, 2011) New PA Act 32 Withholding Requirements: Keys for Payroll Compliance (presented October 11, 2011) California Payroll Tax Update: New Changes You Need to Know (presented September 22, 2011) Forms W-9 and W-8: Avoid IRS Audit & Penalties (presented September 8, 2011) Unclaimed Property: What Your Company Needs to Do to Be Compliant (presented September 8, 2011) IRS Payroll Penalties & Waivers: Top Strategies to Fight Back & Win (presented August 23, 2011) Master Vendor File: Best Practices to Prevent Duplicate Payments & Fraud (presented August 11, 2011) Accelerating Your Close: Strategies to Reduce Errors and Audit Fees (presented August 3, 2011) New PA Act 32 Withholding Requirements: Keys for Payroll Compliance (presented July 27, 2011) Creating Non-Compete Agreements That Protect Your Company (presented July 7, 2011) Payroll Record Retention & Destruction: Avoid Mistakes, Stay Compliant (presented June 29, 2011) Form 1099 Misc Updates: Latest Guidelines for IRS Compliance (presented June 16, 2011) Doing Business In Canada: Tax Compliance For US Companies (presented June 8, 2011) Third Party Sick Pay Tax Withholding: What You Need to Know (presented June 3, 2011) Sales & Use Tax: Latest Rules & Laws you Need to Know (presented May 17, 2011) QuickBooks Webinar: Tips & Tricks For Efficient Financial Reporting (presented May 10, 2011) Travel Pay & FLSA: Compliance Solutions for Payroll Professionals (presented May 4, 2011) New SAS 70 Changes: Keys to Compliance (presented April 21, 2011) Electronic Record Retention: What to Save, What to Purge (presented April 12, 2011) Paying EXPATs: Solving the Complex Issue of International Payroll (presented April 6, 2011) Taxing Fringe Benefits: What the IRS Expects from You (presented March 23, 2011) Multi State Taxation: What Every Payroll Professional Needs To Know (presented March 11, 2011) Collecting Delinquent Accounts: Proven Techniques for Success (presented March 8, 2011) New Changes to Form 1099: Ensure Compliance in 2011 (presented February 15, 2011) Unclaimed Property: Keys to Reporting Compliance (presented February 10, 2011) Child Support Garnishments: Must-Have Info to Ensure Compliance (presented February 3, 2011) P-Card Compliance: Latest 1099 Rules & Tactics for Compliance (presented January 13, 2011) Form 941: Filing Requirements to Ensure IRS Compliance (presented January 6, 2011) Government Contracting For Small and Mid-Sized Business: Keys to Success (presented January 6, 2011) End of Year Checklist for AP Professionals (presented December 7, 2010) Transfer Pricing Compliance: Which Transactions Trigger an Audit? (presented December 2, 2010) Payroll Record Retention: Ensure Compliance in 2011 (presented December 1, 2010) New IRS Processes for TIN & B-Notice: Avoid Fines & Stay Compliant (presented November 4, 2010) Independent Contractors: Classify Properly and Avoid IRS Hassles (presented November 3, 2010) Overtime Regulations in California: How to Avoid Costly Classification Mistakes (presented November 2, 2010) New Changes to Form 1099: Ensure Compliance in 2010 (presented October 7, 2010) Payroll Year-End 2010: New Developments You Need To Know (presented October 7, 2010) Record Retention Essentials: What Your Company Needs to Know - Webinar (presented October 6, 2010) Know Your Garnishments: Eliminate Confusion, Ensure Compliance (presented September 8, 2010) Sales & Use Tax Rules: Ensure You’re Following the Latest Rules (presented September 1, 2010) Unclaimed Property: Critical Audit Issues You Need To Know (presented August 31, 2010) Making Payroll In Ohio: Don’t Risk Facing Penalties! (presented August 6, 2010) Avoid Today's Biggest Fraud & Theft Scams in Your Company (presented August 3, 2010) CPE Ethics: You Don't Want to be on 60 Minutes (presented July 28, 2010) Supplemental Pay Essentials: What Payroll Professionals Need to Know (presented July 8, 2010) Taxing Financial Fringe Benefits: Be IRS Compliant (presented July 7, 2010) Rolling Forecast Essentials: What Every Manager Needs to Know (presented June 29, 2010) Hot Wage & Hour Payroll Issues: Stay Compliant, Avoid Errors (presented June 11, 2010) Misc 1099 Update: Essential New Regs for Compliance (presented June 8, 2010) Defining Competitive Pay Ranges - That Won't Break the Bank (presented June 3, 2010) Paying EXPATs & INPATs: Tackle the Complex Issues of International Payroll (presented May 14, 2010) Roth IRA Tax Breaks for 2010: How to Maximize Profits (presented May 12, 2010) Electronic Record Retention: What to Save, What to Purge (presented May 4, 2010) Travel Pay Compliance: Keep Your Payroll FLSA Compliant (presented April 16, 2010) ASC 805 & SFAS No. 141: What Accounting Must Know for 2010 (presented April 14, 2010) Unclaimed Property & Escheatment Law: Critical Issues You Need to Know (presented March 31, 2010) IFRS & GAAP Convergence: Latest Accounting Updates (presented March 18, 2010) Payroll Compliance for Multi-State Taxation: What Payroll Needs to Know (presented March 17, 2010) Internet Sales & Use Tax: Keys to Compliance (presented February 24, 2010) Taxing Fringe Benefits: What the IRS Expects from You (presented February 22, 2010) Child Support Garnishments: Mandatory Requirements For Payroll Pros (presented February 16, 2010) SOX for Private Companies: Keys to Managing Sarbanes-Oxley Compliance (presented January 28, 2010) Avoid IRS Fines: Low-Cost Compliance Strategies Start with Payroll (presented January 13, 2010) Termination Pay Compliance: Avoid the Pitfalls that Cause Fines (presented January 13, 2010) Doing Business In Mexico: Tax Compliance For US Companies (presented December 22, 2009) Obama & SBA Loans: New Financing Options for Your Business (presented December 15, 2009) Drafting a Payroll Manual: Save Time and Money, Stay Compliant (presented December 10, 2009) Form 1099 Strategies: Keys to Year-End Cleanup & Accurate Reporting (presented December 9, 2009) New Rules For California Unclaimed Property: Avoid Compliance Pitfalls (presented November 23, 2009) Stress-Free Year-End for Payroll: Eliminate Costly W2 & 941 Errors (presented November 12, 2009) Taxing Fringe Benefits Properly: End of Year Essentials (presented November 9, 2009) Form 5500: Mandatory Electronic Filing Rules You need to Know (presented October 20, 2009) Garnishment Guidelines: Must-Have Info to Ensure Compliance (presented October 13, 2009) Form 1099 Update: Complying with IRS’ Latest Regs in 09 (presented October 13, 2009) Record Retention For 2010: What Your Company Needs To Know (presented September 22, 2009) Solving Ohio Payroll Tax Issues: Everything Employers Need to Know (presented September 9, 2009) Facebook & Social Networks to Improve AP Efficiency (presented September 9, 2009) Unclaimed Property Compliance: What You Need To Do Today WEBINAR (presented August 20, 2009) Overtime Regulations in California: How to Avoid Costly Classification Mistakes (presented August 11, 2009) Internal Controls for AP: Best Practices to Ensure Compliance, Prevent Fraud (presented August 11, 2009) Doing Business In Canada: Tax Compliance For US Companies (presented July 16, 2009) Paperless AP: Vital Tools to Cut Costs & Ensure Accuracy Now (presented July 14, 2009) PA Earned Income Tax: Regulations Employers Need to Know (presented July 14, 2009) Preparing & Responding To Lawsuits: Solving The Record Retention Nightmare (presented June 17, 2009) Payroll: 8 Keys to Running an Efficient Department (presented June 17, 2009) Latest T&E Rules: Best Practices to Avoid Fraud & Comply with IRS (presented June 15, 2009) Making Payments To Non-US Persons: Keys To IRS Compliance (presented May 22, 2009) IRS Form 941: Keys to IRS Compliance and Avoiding Costly Violations (presented May 21, 2009) Critical Sales and Use Tax Rules: Avoid Costly Accounting Mistakes (presented May 21, 2009) Unclaimed Property: Critical Audit Issues You Need To Know (presented April 16, 2009) Payroll Compliance for Multistate Taxation (presented April 16, 2009) Companies Big & Small Wanted for OFAC Violations-Are You Next? (presented April 14, 2009) Negotiating to Save Vendor Costs – What’s Working Now (presented March 19, 2009) Independent Contractors: Keys To Demystifying IRS Classification (presented March 18, 2009) Critical Issues in Unclaimed Pay: Eliminate Fines & Survive Audits (presented March 10, 2009) End Confusion of Everyday Fringe Benefits – Be IRS Compliant (presented February 19, 2009) New I-9 Employment Verification Rules: Critical Issues To Know (presented February 17, 2009) Child Support Garnishments: Mandatory Requirements For Payroll Pros (presented February 12, 2009) Beat Bankruptcy Preferences: Stop Them From Taking Your Money (presented January 20, 2009) Payroll Internal Controls: Stay Compliant, Stop Fraud (presented January 15, 2009) Advanced Form 1099 – Avoid Confusion, Stay IRS Compliant (presented January 12, 2009) New IRS Rules For Cafeteria Plans: Preparing For The New Changes (presented December 17, 2008) Form W-4: Avoid the Errors that Infuriate Payroll Professionals (presented December 16, 2008) Accounts Payable Year-End – Form 1042s & Other Compliance Essentials (presented December 9, 2008) Stupid W2 Errors: How to Avoid & How to Fix Them (presented November 20, 2008) New 409A Deferred Compensation Rules: Keys to Compliance for 2009 (presented November 19, 2008) E-check payments: Stay in Compliance with ACH & Fed Regs (presented November 6, 2008) Year-End ’08: New Developments Payroll Professionals Must Know (presented October 23, 2008) Making Payments to Non-US Citizens: Keys to compliance (presented October 21, 2008) Taxing Fringe Benefits Properly: End of Year Essentials (presented October 9, 2008) New Tax Preparer Penalties: Keys to IRS Compliance (presented September 25, 2008) Form 941 (presented September 23, 2008) Critical Issues In Unclaimed Property: Guidelines To Ensure Compliance (presented September 23, 2008) SFAS 141R & 160: Implementing the New Changes (presented September 18, 2008) Electronic Invoicing + Electronic Payments = Successful A/P Automation (presented September 8, 2008) I-9 Policy (presented September 4, 2008) California Update (presented August 28, 2008) Financial Record Retention: What You Need To Know About Your Files (presented August 20, 2008) Form 1099 Update: Complying with IRS' Latest Regulations (presented August 12, 2008) The New, Improved HSA: How it Works, Including Most Recent IRS Rules (presented August 7, 2008) Multi-State for Payroll (presented July 29, 2008) QuickBooks Webinar (presented July 16, 2008) Benchmarking Your AP Processes: Stay IRS Compliant, Avoid Fines (presented July 9, 2008) Creditor Garnishment Guidelines: Avoid Costly Violations and Penalties (presented June 24, 2008) Minimizing Credit Card Processing Fees (presented June 17, 2008) Taxing Fringe Benefits Properly: Must Know Regs & Updates (presented June 11, 2008) Independent Contractors: Classify Properly & Avoid IRS Hassles (presented May 22, 2008) 2008 Payroll Tax Update: New Changes You Need to Know (presented May 22, 2008) Sales & Use Do’s and Don’t: What You Need to Know (presented May 15, 2008) 8 Steps to Running an Efficient Payroll Department (presented April 24, 2008) Master Vendor Files: Bets practices to Prevent Duplicate Payments & Fraud (presented April 17, 2008) T&E Best Practices To Ensure IRS Compliance (presented April 10, 2008) Third Party Sick Pay Tax Withholding: What You Need to Know (presented March 27, 2008) Exempt vs. Nonexempt: The Most Common Overtime Traps - and How to Avoid Them (presented March 26, 2008) Managing the Risk of Unclaimed Property (presented March 25, 2008) 1099 Reporting: Preventing & Minimizing Penalties & B-Notices (presented March 13, 2008) Child Support Garnishments: Eliminate Confusion, Ensure Compliance (presented February 19, 2008) Record Retention Do’s and Don’ts (presented February 14, 2008) Recovery Auditing: AP Solutions to Prevent Errors & Overpayments (presented February 6, 2008) New IRS Rules for Flexible Spending Accounts: Compliance Keys for 2008 (presented January 16, 2008) Form W-4: Guidelines to Ensure IRS Compliance (presented January 15, 2008) Form I-9: How to Comply with the New Changes (presented January 9, 2008) Releasing Cash From Receivables: 90 Days to Increased Cash Flow (presented January 9, 2008) IRS Form 1042 Update: Nonresident Alien Compliance Requirements (presented January 3, 2008) Executive Compensation & Proxy Season 2008 (presented December 12, 2007) Tax Alert: W-2, Wage Reporting Changes You Need to Know (presented December 11, 2007) Business Intelligence Essentials:Turning Information Into Profits (presented December 5, 2007) Internal Controls for AP: Prevent Fraud & Improve Business Performance (presented November 28, 2007) Strategic Outsourcing: Do It Right & Earn BIG Profits Now! (presented November 7, 2007) Year End Prep for Payroll: Stay Compliant and Prepare for 2008 (presented November 6, 2007) Better AP Processing: Tools to Reduce Paper & Improve Accuracy (presented October 23, 2007) Corporate Overhead: Creating a High-Performance Finance Function (presented October 11, 2007) Multi State Taxation: What Every Payroll Professional Needs To Know (presented October 11, 2007) I-9 Employment Verification: Ensure Compliance (presented October 9, 2007) Sales & Use Tax Guidelines: What You Need to Know Now (presented September 26, 2007) SOX: Stay in Compliance; Reduce Costs (presented September 12, 2007) Local Income Tax: Clear Up the Confusion to Ensure Compliance (presented September 6, 2007) New IRS Rules for Cafeteria Plans: What’s Changed, What’s Legal and What’s Not (presented September 5, 2007) T&E Best Practices to Ensure IRS Compliance (presented August 28, 2007) Your Personnel Records: What to Save-What to Dump (presented August 23, 2007) Cash management: Building and fortifying a strong cash flow strategy (presented August 15, 2007) 401k Plan Fees: What Are the Rules? Minimize Your Risk (presented August 9, 2007) PAYROLL 101: SAVE TIME; SAVE MONEY; STAY IN COMPLIANCE (presented August 7, 2007) Form 1099 Update: Complying with IRS’ Latest Round of Changes (presented August 2, 2007) Collecting Tough Accounts: Get the Money You Deserve (presented July 17, 2007) 25 Cures for the Healthcare Cost Blues (presented July 12, 2007) Payroll Scoundrels: Know the Risks; Secure Your Data (presented July 10, 2007) Managing Unclaimed Property Risk (presented June 26, 2007) New Deferred Compensation & Section 409A Rules: Ensuring IRS Compliance (presented June 13, 2007) Third Party Sick Pay (presented June 5, 2007) Stop Duplicate Payments & Fraud: Taking Control of Your Master Vendor Files (presented May 31, 2007) Smoking Cessation Programs (presented May 16, 2007) Workers’ Comp: 5 New Tactics to Cut Your Claims and Costs Now (presented May 9, 2007) Independent Contractors: Classify Properly to Avoid IRS & Other Legal Hassles (presented May 2, 2007) Payroll Tax Update: Guidelines to Ensure Compliance (presented May 1, 2007) Preventing Credit Card Chargebacks: (Almost) Painless Ways to Get Your Money (presented April 26, 2007) Employee Assistance Programs: How to Maximize ROI on Wellness (presented April 12, 2007) Attorney-Client Privilege: Protecting Your Company and Yourself (presented April 5, 2007) Fair Debt Collection Practices Act: Get Your Money & Stay Compliant (presented March 29, 2007) Internal Controls for AP: Best Practices for SOX Compliance (3/07) (presented March 28, 2007) Guidelines for I-9 Compliance and Employment Verification (presented March 14, 2007) Security Breaches: How to Prepare and Respond Properly (presented March 6, 2007) T&E Compliance: Best Practices You Need to Know (presented February 22, 2007) Payroll Cards: How to Slash Your Processing Costs (presented February 15, 2007) HSAs in 2007: How the New Changes Impact You (presented February 7, 2007) US DOL Audit in 2007: Are You Prepared? (presented February 6, 2007) Collecting the Un-Collectible: Get the Money You Deserve (presented January 18, 2007) The New EEO-1 Form: Reduce Errors and Ensure Compliance (presented January 16, 2007) Use Tax: Clear Up the Confusion and Ensure Compliance (presented January 11, 2007) Record Retention Dos & Don’ts: What to Save - What to Dump (presented January 9, 2007) Payroll Recordkeeping: What You Need to Know (presented December 14, 2006) Form 1099: Best Practices to Ensure Compliance for 2007 (presented December 6, 2006) Cost Cutting: The Big Four Areas to Focus On in 2007 (presented December 5, 2006) Year-End ’06: New Developments Payroll & A/P People Must-Know (presented November 15, 2006) Healthcare Transparency in Pricing and Quality: Are You Ready? (presented November 1, 2006) Sarbanes-Oxley for Private Companies: Must Know Regs & 2007 Updates (presented October 31, 2006) A Manager's Guide to Understanding Financial Statements 10/06 (presented October 25, 2006) FMLA Dos and Don’ts: What Your Benefits Administrator Needs to Know (presented September 20, 2006) Data Security and Payroll: Minimizing Your Organization’s Legal Risks (presented September 7, 2006) Hiring Smart: How to Legally Conduct Background Checks (presented August 17, 2006) Cash is King: Best Practices of Cash Management (presented July 27, 2006) Ten Keys to Keep Your Succession Plan Out of Legal Trouble (presented July 20, 2006) Unclaimed Property and SOX: Must-Know Regs and Updates (presented June 28, 2006) 401(k) Update: What You Need to Know Now (presented June 15, 2006) Domestic Partner Benefits: What's Working, What's Legal and What's Not (presented June 14, 2006) COBRA & HIPAA Portability: Must-Know Regs & Updates (presented May 11, 2006) Form 1099: Best Practices to Ensure IRS Compliance (presented April 20, 2006) Earned Income Tax: Clear Up the Confusion and Ensure Compliance (presented April 19, 2006) Bankruptcy Reform Act: How Changes Impact You (presented March 28, 2006) Garnishment Guidelines: Avoid Costly Violations and Penalties (presented March 22, 2006) Master Vendor File: Best Practices to Prevent Duplicate Payments & Fraud (presented March 16, 2006) Understanding Cash Flow Statements: What Managers Need to Know (presented February 28, 2006) Measuring Financial Performance: Benchmarking that Gets Results (presented February 14, 2006) Benefits Administrations: Best Practices to Ensure Compliance (presented February 9, 2006) Improving Your Monthly Close: Best Practices You Need to Know (presented January 18, 2006) Preventing and Detecting Fraud: What You Need to Know (presented January 12, 2006) Deferred Compensation and Section 409A: Guidelines to Ensure IRS Compliance (presented January 10, 2006) Record Retention Program: Tools to Control Risk (presented December 13, 2005) Keep Up to Date on Fringe Benefits: Taxing and Reporting (presented December 6, 2005) A Manager's Guide to Understanding Financial Statements (presented November 17, 2005) Wellness Programs: What's Working, What's Legal, and What's Not (presented November 16, 2005) Year-End '05: New Developments Payroll & AP People Must Know (presented November 2, 2005) Streamlined Sales Tax: It's Here - Are You Ready? (presented October 27, 2005) T&E Compliance Basics: What You Need to Know (presented October 20, 2005) Compensation Strategies: How to Attract & Retain the Best (presented September 27, 2005) Internal Controls for AP: Best Practices for SOX Compliance (presented September 21, 2005) New Roth 401(k) Plans: Guidelines to Ensure IRS Compliance (presented September 13, 2005) Unclaimed Property & SOX Compliance: Avoid Penalties & Violations (presented August 31, 2005) Boost Collections: Proven Tactics to Collect More Money Faster (presented August 25, 2005) IRS' New Form 941: Guidelines to Ensure Compliance (presented August 9, 2005) HSAs: Clear Up the Confusion & Make Them Work for You (presented July 28, 2005) New Federal Health Plan Notice Rules: What You Need to Know about HIPAA Portability and Medicare (presented June 21, 2005) New Bankruptcy Reform Act: How to Collect More from Bankrupt Debtors (presented June 9, 2005) Boost Collections: Proven Tactics to Keep the Money Coming In (presented May 26, 2005) Sarbanes-Oxley for Private Companies: Must Know Regs & Updates (presented May 17, 2005) Internet Sales & Use Tax: Clear Up the Confusion & Ensure Compliance (presented April 21, 2005) Garnishment Guidelines: Must-Have Info to Ensure Compliance (presented April 13, 2005) 39 Ideas to Cure the Helathcare Cost Blues (presented March 30, 2005) Form W-4: Guidelines to Ensure IRS Compliance (presented March 17, 2005) New IRS Rollover Rules: How Changes Impact You (presented March 15, 2005) Beating Bankruptcy Preferences: How to Keep the Money You Deserve (presented February 16, 2005) Unclaimed Property Compliance: Minimizing Risk (presented January 13, 2005) Check21: Float, Fraud, & Your Bottom Line (presented January 12, 2005) Cost Cutting: What Is and Isn't Working Now (presented December 8, 2004) T&E Compliance: What You Need to Know Now (presented December 7, 2004) Taxing Fringe Benefits Properly: Must Know Regs and Updates (presented November 4, 2004) Boost Collections: Proactive Credit Management Tactics (presented October 20, 2004) Year-End '04: New Developments Payroll & A/P People Must Know (presented October 5, 2004) Controlling Soaring Healthcare Plan Costs (presented September 30, 2004) Customer Bankruptcy: What Creditors Need to Know (presented September 22, 2004) Prioritizing Garnishments: Reducing Confusion & Applying the Rules (presented August 16, 2004) Automating Sales & Use Tax: It’s Not as Hard as You Think (presented August 11, 2004) HSA Updates (presented July 20, 2004) Critical Issues of State Tax Withholding on Nonresident Services (presented July 15, 2004) New COBRA Regulations: How They Impact You (presented July 13, 2004) Reducing Costs: Key Areas CFOs Should Target Now (presented June 22, 2004) Sales & Use Tax Compliance: Recent Law Changes Affecting A/P (presented June 17, 2004) New DOL Overtime Regulations: How the Changes Impact You (presented May 25, 2004) Safer Credit Decisions: Tools to Control Risk & Secure Debt (presented May 20, 2004) Workers' Compensation: Strategies for Reducing Costs (presented May 18, 2004) Use Tax Compliance - Pay Now or Pay More Later (presented April 28, 2004) 401(k) Plans: What You Need to Know Now (presented April 27, 2004) Boosting Collections without Hurting Customer Relations (presented March 30, 2004) Preparing For The Certified Payroll Professional (CPP) Exam With Tips And Tricks (presented March 30, 2004) Garnishments: Complying With Federal Child Support Laws & Rules (presented February 26, 2004) T&E Compliance: Take Out the Guesswork (presented February 19, 2004) Outsourcing Payroll Services: Does It Make Sense for You? (presented January 28, 2004) Health Savings Accounts: What Does the New Legislation Mean to You and Your Company? (presented January 27, 2004) Essential Year End Updates: Employment Tax and Compliance Issues (presented January 6, 2004) Inventory Management and the Bottom Line: Enhancing Finance's Role (presented December 11, 2003) Internet Sales & Use Tax: What You Need to Know Now (presented December 9, 2003) Project Management from A-Z: Must-have Skills for Today's Business World (presented November 17, 2003) Managing Soaring Healthcare Costs in Today's Changing Environment (presented November 12, 2003) Payroll Updates: Must Know Information for Year End and Beyond (presented November 11, 2003) Sarbanes-Oxley: What Private Companies Need to Know and Do Now (presented October 22, 2003) Fringe Benefit Reporting: Clear Up Year End Misconceptions (presented October 22, 2003) Faster, Cleaner T&E: Best Ways to Reduce Your Burden (presented September 25, 2003) The Gray Areas of Garnishments: Avoid Penalties & Violations (presented September 18, 2003) Guard Your Cash from Today's Top 5 Profit Drains (presented August 20, 2003) Avoid IRS Hassles When Dealing With Independent Contractors (presented August 19, 2003) Is Your Cash at Risk? Manage This Growing Threat (presented July 15, 2003) Managing Soaring Healthcare Costs: Strategies You Can Use Now (presented June 25, 2003) Taming the Dragon: Avoiding EIT Penalties and Fines (presented May 29, 2003) Sales & Use Tax: Critical Issues and Updates (presented May 22, 2003) Stop Profit Drains (presented May 21, 2003) Working Capital (presented April 16, 2003) Show me the Money! Results Oriented Strategies from Pre-Sales Strategies through Collections (presented April 9, 2003) Minimizing Time from Order to Cash (presented March 27, 2003) The Audit Experience: How to Prepare your Treasury Department (presented March 12, 2003) Help! I've Just Been Put In Charge of Insurance (presented February 27, 2003) Defining a World Class Finance Organization (presented January 29, 2003) The Seven Habits of Highly Effective Treasury Managers (presented December 17, 2002) Preparing for Year-end Fringe Benefits Reporting and Taxation (presented November 20, 2002) Healthcare Costs - Oct. 2002 (presented October 8, 2002) Back to top Health Care HIPAA & the HR Department: Critical Compliance Guidelines (presented March 31, 2011) Balanced Scorecards: Improve Healthcare Outcomes & Ensure Compliance (presented December 6, 2007) Medicare Part D Audits: Prepare Now or Pay Later (presented November 29, 2007) The 2008 OPPS Rule Is Final: How It Impacts your Bottom Line (presented November 28, 2007) Employee Wellness Program Incentives: Control Costs, Ensure Compliance (presented November 20, 2007) HIPAA, RHIOs and Privacy Protection: What You Need to Know (presented November 19, 2007) Flu Pandemic in Your Healthcare Facility: Keys to Be Compliant (presented November 7, 2007) Medical Marketing: Proven Strategies That Attract More Patients (presented October 30, 2007) Why Good Doctors Jump Ship - and What You Can Do to Keep Them (presented October 25, 2007) RVUs: Insider Tips to Set Fees, Boost Profitability and Get the Money You Deserve (presented October 17, 2007) Healthcare Risk Management: Avoid Malpractice Suits with Effective Medication Management (presented October 16, 2007) Lean Six Sigma for Healthcare Quality: Powerful Techniques to Reduce Costs (presented October 9, 2007) Control Workers’ Comp Costs in Healthcare Facilities: 5 Tactics to Reduce Claims (presented September 26, 2007) Dealing with Difficult Doctors: Eliminate Power Struggles & Bad Behavior (presented September 19, 2007) Personal Health Records: Privacy & Security Best Practices (presented September 13, 2007) Disease Management Programs: Keys to Increasing Enrollment and Proving ROI (presented August 30, 2007) Electronic Health Records – Legal Dangers You Need to Know Now (presented August 22, 2007) Dealing with Difficult Patients: Simple Rules for Outstanding Care and Service (presented August 15, 2007) HIPAA Update: Are You Ready For the New Security Rules? (presented July 27, 2007) 2008 National Patient Safety Goals: Prevent Harm with People-Based Patient Safety (presented July 26, 2007) Driving Down Healthcare Costs: Proven Examples You Can Use Today (presented July 11, 2007) Medical Recruiting: Hiring Superstars in a Competitive Market (presented June 27, 2007) Telephone Triage Protocols: Keys to Practicing within your License (presented June 19, 2007) Stark Law Compliance: What You Need to Do Today 5/07 (presented May 30, 2007) Observation Status and 1-Day Stays: Stay in Compliance; Maximize Revenue Integrity (presented May 16, 2007) Healthcare Technology Contracts: Tactics for Drafting and Negotiating (presented May 3, 2007) Why EHR Implementations Fail - and What You Can do to Avoid This (presented April 10, 2007) New e-Discovery Rules: What Every Healthcare Administrator Needs to Know (presented April 3, 2007) HIPAA Secure Transmission Rules: Minimize Your Legal Risks (presented March 15, 2007) New Rules for Wellness Programs: What's Legal and What's Not 3/07 (presented March 1, 2007) National Provider Identifier Compliance – Keys to Ensure You Always (presented February 14, 2007) HIPAA & Corporate Governance in 2007: Hot Topics in Privacy and Security (presented January 25, 2007) Implementing Electronic Health Records: What Is & Isn’t Working Today (presented January 18, 2007) Medical Staff Credentialing: Minimize Your Legal Risk (presented December 20, 2006) Denial Management Dos and Don'ts: Keys for Getting Paid (presented November 29, 2006) New Legal Issues Regarding Electronic Medical Records (presented October 26, 2006) Maximizing Collections from Third-Party Payors and Self-Pay Patients (presented September 14, 2006) Back to top Human Resources Effective Workplace Investigations: Must Have Procedures for Your Company (presented January 19, 2012) California Employment Law: What Employers Need to Know in 2012 (presented December 20, 2011) Stop Turnover Today: Keys to Effective Onboarding (presented December 8, 2011) Stressed Out and Checked Out Employees: Strategies to Re-Energize and Re-Engage (presented November 16, 2011) Dress Code Policies: How to Create and Enforce (presented November 15, 2011) Wellness Programs 2012 Updates: Legal Do’s & Don’ts for Compliance (presented October 18, 2011) Keys to Delivering Bad News: Handing Difficult Employee Conversations (presented October 11, 2011) New I-9 & E-Verify Changes: Solutions to Be Compliant & Audit Ready (presented September 21, 2011) Squash Bad Behavior: Progressive Discipline for Problem Employees (presented September 14, 2011) Disney’s Methods for Recruiting: How to Guarantee “Cast Member” Success (presented August 31, 2011) Coaching Skills for Managers: Increase Productivity; Boost Morale (presented August 16, 2011) Calculate Overtime for Non-Exempt: Answers to Your Tricky FLSA Questions (presented August 16, 2011) Turning Good Employees into Great Supervisors: July 26-28 Virtual Webinar (presented July 26, 2011) Canadian Employment Law: HR Solutions to Handle Local Complications (presented July 21, 2011) Keys to Overcoming the Challenges of Supervising Off-Site Employees (presented July 11, 2011) Top 10 HR Employment Law Mistakes: Minimize Legal Liability, Be Compliant (presented June 20, 2011) Squash Workplace Negativity Before it Kills Morale & Productivity (presented June 8, 2011) Dealing with Difficult People: Increase Productivity from Technical Employees (presented June 2, 2011) FMLA Medical Certification: Legal Do’s & Don’ts to Be in Control (presented May 24, 2011) Difficult Performance Reviews: Turn Your Headaches into Hard Workers (presented May 10, 2011) Onboarding New Hires: Strategies to Improve Retention (presented May 5, 2011) Coaching Skills for New Supervisors: Increase Productivity, Drive Results (presented April 14, 2011) End Hiring Mistakes Today: Keys to Getting Better Employees (presented April 6, 2011) HIPAA & the HR Department: Critical Compliance Guidelines (presented March 31, 2011) Proven Employee Recognition Strategies that Boost Morale & Reduce Turnover (presented March 16, 2011) Why Sales Hires Fail – Strategies to Overcoming Hiring Flops (presented March 10, 2011) Employee Handbook in 2011: Effective Updates to Keep You Out of Court (presented March 2, 2011) Master Disney's Management Methods: Keys to Excelling as a Supervisor (presented February 15, 2011) Recruiting with LinkedIn, Twitter and Google: What You Need to Know Today (presented February 10, 2011) Exempt vs. Nonexempt: Avoid Overtime Traps & Be FLSA Compliant in 2011 (presented February 3, 2011) Drive Strong Results: Project Management Essentials for Supervisors (presented January 13, 2011) Blackberries, iPhones & PDAs: Bulletproof Your Employee Use Policy (presented January 6, 2011) Creating Passionate Employees: Strategies for Amplifying Productivity (presented January 5, 2011) Effective Employee Discipline: Keys to Creating Airtight Documentation (presented December 9, 2010) Stop FMLA Abuse Today: End the Frustration, Be in Control (presented December 2, 2010) 6 Dumb Ways to Kill Employee Morale - And 6 Great Ways to Improve It (presented November 29, 2010) New I-9 Changes: Ensure Compliance in 2010 (presented October 27, 2010) Drafting a Successful Paid Time Off Policy: Reduce Absences; Be Compliant (presented September 28, 2010) Bulletproof Your Benefit Options for Variable Workforce: Avoid Claims & Risks (presented September 2, 2010) Health & Wellness Programs: Legal Impact of Obama Reform (presented August 4, 2010) Policies for Facebook, Twitter and Blogging: What's Legal; What's Not (presented July 7, 2010) STOP Bad Behavior Today: Performance Management that Works (presented June 17, 2010) Keys to Motivate Employees & Drive Business: Crush Small Business Goals (presented June 10, 2010) Job Descriptions: Stay in Compliance; Drive Stronger Results (presented June 7, 2010) Defining Competitive Pay Ranges - That Won't Break the Bank (presented June 3, 2010) Supervisor Training: Become More Influential; Drive Stronger Results (presented May 25, 2010) High-Impact YouTube Marketing Strategies for Small Business (presented May 10, 2010) How to Get Employees to Think & Act Like Owners (presented April 14, 2010) Keys to Cut & Control Health Care Cost for Your Small Business (presented April 12, 2010) Obama’s FLSA Crackdown: Critical Guidance on Exempt vs Nonexempt (presented March 16, 2010) Your Employee Handbook: Legal Defense or a Ticking Time Bomb? (presented March 12, 2010) Cash Flow Strategies - How to Pump Cash Back in to Your Small Business (presented March 11, 2010) STOP Enabling Your Employees: Coaching Skills for Managers (presented February 25, 2010) Managing the Friction between Generations at Work (presented February 24, 2010) Facebook, Email & Blogging: Must-Have Employee Internet Policies (presented February 10, 2010) When Key Employees Leave - Tools for Small Business Succession Planning (presented February 10, 2010) LinkedIn & Other Social Networks: How to Recruit Your Next Superstar (presented February 2, 2010) Becoming the Manager Everyone Wants to Work For (presented January 20, 2010) Employment Law Update 2010: What HR Needs to Know (presented January 13, 2010) What Are Candidates Finding From Google? Online Reputation Essentials (presented January 7, 2010) Managing Employees from Hell: Discipline That Gets Results (presented December 18, 2009) Motivate Without Money: 7 Keys to High Performance (presented December 16, 2009) New HR Recruiting Tools: Attract The Next Generation of Top Talent (presented December 15, 2009) What The #%*$? HR Foul Language Policies That Stop Lawsuits (presented December 2, 2009) Wellness Programs in 2010: Discover The Next Trends to Cut Costs (presented November 19, 2009) High-Impact, Common-Sense Marketing for the Small Business Owner (presented November 18, 2009) Wage and Hour 101: What Your Supervisors Need to Know (presented November 17, 2009) Cellphones, Blackberries & PDAs: Employee Use Policies You Need Now (presented October 29, 2009) Selling Your Small Business: Tips & Tools To Get Top Dollar (presented October 21, 2009) Reduce Healthcare Benefits Costs in 2010: Don’t Be a Victim (presented October 21, 2009) Becoming a Great Place to Work: What is and Isn’t Working Today (presented October 14, 2009) Handling Difficult Conversations: Keys to Stopping Bad Behavior (presented September 30, 2009) How to Get Employees to Think and Act Like Owners (presented September 23, 2009) The EEOC is Coming: Protect Your Company; Avoid Fines (presented September 23, 2009) Managing Employees from Hell: Discipline That Gets Results (presented September 16, 2009) Drafting & Enforcing Dress Code Policies: What’s Working: What’s Not (presented August 27, 2009) Employee Absenteeism: Best Practices to Prevent Abuse (presented August 26, 2009) Why Great People Jump Ship – and What You Can Do to Keep Them (presented August 19, 2009) 5 Proven Cures to Reduce Your Healthcare Cost Blues (presented July 30, 2009) Excelling as a New Supervisor: Essential Skills for Your Rising Stars (presented July 15, 2009) Obama & EFCA: Latest Happenings & What You Can Do to Prepare (presented June 30, 2009) Handling Difficult Conversations: Keys to Stopping Bad Behavior (presented June 18, 2009) Changing Employee Behavior: Performance Reviews that Work (presented June 9, 2009) Paid Time Off Policies: Do’s and Don’ts to Prevent Abuse (presented June 4, 2009) Your Personnel Records: What to Save - What to Dump (presented May 28, 2009) Incentive Plans for the Small Business Owner: Get Your Money’s Worth (presented May 14, 2009) Wellness Programs: Legal Do’s & Don’ts (presented May 6, 2009) Rising to the Challenge of Doing More with Less (presented May 5, 2009) Facebook, MySpace & Blogging in the Workplace: What’s Legal; What’s Not (presented April 23, 2009) Coaching Skills for Managers: Increase Productivity; Boost Morale (presented April 9, 2009) New COBRA Rules: IRS & DOL Guidance You Need to Know (presented April 7, 2009) Electronic Record Retention: Be Paperless & Compliant (presented March 25, 2009) FMLA Intermittent Leave Abuse: Strategies to Stop it Today (presented March 17, 2009) Manager's Guide to Understanding Financial Statements (presented March 10, 2009) The Employee Handbook in 2009: What’s Required? What You Should Eliminate (presented February 26, 2009) Motivate Without Money: 7 Keys to High Performance (presented February 12, 2009) Exempt vs. Nonexempt: Answers to Your Tricky Overtime Questions (presented February 11, 2009) Handling Bad News: Proven Ways to Keep Employees Engaged (presented January 13, 2009) Why Telecommuting Fails: 5 Mistakes to Avoid (presented January 8, 2009) COBRA Eligibility is On the Rise: 3 Costly Mistakes Most Employers Make (presented January 6, 2009) Salary Discussions in Today's Economy: Keys to Reducing the Pain (presented December 10, 2008) New FMLA Rules: What Has to Change? What Can Stay the Same? (presented December 4, 2008) Take a Stand Today: Squash Negative Attitudes in the Workplace (presented December 3, 2008) Excel PivotTable Webinar: Crunch Data; Impress Colleagues & Clients (presented November 14, 2008) How to Conduct a Workplace Investigation – and Not Screw Up (presented November 13, 2008) Critical Leadership Skills: Become the Manager Everyone Wants to Work For (presented October 31, 2008) Benefits for Domestic Partners: Do's and Don'ts You Need to Know (presented October 29, 2008) Onboarding Success (presented October 16, 2008) Microsoft Outlook Webinar: Ways to Tame Your Inbox & Calendar (presented October 6, 2008) Web Metrics: Keys to Meeting & Beating Your Website Goals (presented October 3, 2008) The 5 Types of Employees: What Makes Them Tick and How to Persuade Them (presented September 30, 2008) Overcoming Difficult Workplace Relationships: Keys for Job Success (presented September 24, 2008) Changing Employee Behavior: Performance Reviews that Work (presented September 4, 2008) Wellness Programs That Work: Control Costs & Encourage Healthy Living (presented September 3, 2008) Managing Employees from Hell: Discipline that Gets Results 8/08 (presented August 7, 2008) Background Checks (presented August 6, 2008) Silence is Not Golden: How to Get Your Employees to Speak Up and Tell the Truth (presented July 10, 2008) PTO Banks: Control Unscheduled Absenteeism & Improve Productivity (presented July 9, 2008) Managing Conflict in the Workplace: Solutions for Your Supervisors (presented July 1, 2008) Microsoft Excel Webinar: Keys to Spreadsheet Success (presented June 17, 2008) Microsoft Excel Webinar: Keys to Spreadsheet Success (presented June 16, 2008) Workplace Flexibility: The Key to Attract & Retain Top Talent (presented June 12, 2008) FMLA Intermittent Leave Abuse: How to Stop it Today! (presented June 4, 2008) Managing Change (presented May 27, 2008) HR Policy in 2008: What's Required? What You Should Eliminate (presented May 16, 2008) Wellness Programs for HR (presented April 30, 2008) Changing Behavior that Destroys Productivity: Solutions for Your Supervisors (presented April 29, 2008) Alcoholism in the Workforce (presented April 22, 2008) Workplace Dress Codes: Policy Guidelines and How to Enforce Them (presented April 10, 2008) Why Great People Jump Ship – and What You Can Do to Keep Them (presented April 3, 2008) Workplace Retaliations: Strategies to Prevent and Defend (presented March 5, 2008) Motivate Without Money: Become the Manager Everyone Wants to Work For (presented March 4, 2008) Stopping FMLA Abuse: How to Fight Back and Win (presented February 20, 2008) Stop Hiring Losers: How to Read People Like a Book (presented February 7, 2008) The Employee Handbook in 2008: What’s Required? What You Should Eliminate (presented February 6, 2008) Difficult Conversations (presented January 22, 2008) Employment Law 101 for Supervisors with Short Attention Spans (presented January 9, 2008) Why Performance Reviews Fail - and What Supervisors Can Do to Change That (presented December 12, 2007) How to Conduct a Workplace Investigation – and Not Screw Up (presented December 4, 2007) EEOC Investigations: Get the Facts; Avoid Legal Liabilities (presented November 14, 2007) 6 Dumb Ways to Kill Employee Morale – and What You Can Do To Avoid This 11/07 (presented November 8, 2007) Preventing Inappropriate (and Illegal) Internet and Email Usage (presented October 26, 2007) Handling Difficult Workplace Situations: Effective Techniques to Resolve Conflict (presented September 27, 2007) Branding Millennials (presented September 25, 2007) Managing Employees from Hell: Discipline that Gets Results (presented September 14, 2007) The New Rules of Online Recruiting: It's not what you think! (presented August 28, 2007) Turning Your Good Managers into Great Leaders (presented August 16, 2007) Workplace Romance in 2007: Policies and Guidance You Need to Know (presented July 31, 2007) The 6 Biggest Screw-Ups New Supervisors Make - and How to Prevent Them (presented July 17, 2007) Stopping Difficult People from Sucking the Life Out of Your Organization 7/07 (presented July 11, 2007) Handling Difficult Conversations: What Your Supervisors Need to Know (presented June 21, 2007) Why new hires leave & how to stop this HR headache (presented June 19, 2007) FLSA Overtime Rules: Who Qualifies – and How to Calculate 6/07 (presented June 13, 2007) Workplace Dress Codes: Policy Guidelines and How to Enforce Them (presented May 22, 2007) Changing Employee Behavior: Performance Reviews that Work 5/07 (presented May 17, 2007) Proving the Value of HR: How and Why to Measure ROI (presented April 12, 2007) Conflict Management: What Supervisors Need to Know (presented April 10, 2007) Recruiting Superstars: Weed out the Duds; Hire More A-Players (presented March 22, 2007) Never be Blindsided Again: Creating a Culture Where People Speak-Up (presented March 20, 2007) 6 Dumb Ways to Kill Employee Morale (presented February 14, 2007) FMLA Guidelines for Managers: What They Should and Shouldn't Do (presented January 18, 2007) Why Good Managers Hire Bad People - and What You Can Do to Avoid This (presented December 13, 2006) The Employee Handbook in 2007: What's Required? What You Should Eliminate (presented December 7, 2006) Crushing Negative Attitudes in the Workplace (presented November 7, 2006) Turning Good Employees into Great Managers (presented September 14, 2006) Exempt vs. Nonexempt: The Most Common Overtime Traps – and How to Avoid Them (presented July 26, 2006) Firing without Fear: What Supervisors Need to Know 6/06 (presented June 14, 2006) Stopping Diffcult People from Sucking the Life Out of Your Organization (presented April 19, 2006) FMLA Abuse: Fight Back and Win (presented February 23, 2006) Changing Employee Behavior: Performance Reviews that Work (presented January 18, 2006) Leadership Skills for Supervisors: Maximizing Employee Performance (presented December 13, 2005) Succeeding as a New Supervisor: Training Your Future Superstars (presented November 8, 2005) Changing Behavior that Destroys Productivity: Solutions for Your Supervisors (presented September 13, 2005) Exempt vs. Nonexempt: FLSA Overtime Guidelines You Need to Know (presented August 16, 2005) Avoiding the Deadliest Interview Errors: What Your Supervisors Need to Know (presented July 21, 2005) Firing without Fear: What Your Supervisors Need to Know (presented June 23, 2005) HIPAA Electronic Security and the HR Department: What You Need to Do Today (presented May 26, 2005) Confronting - and Changing Bad Behavior - What Supervisors Need to Know (presented April 29, 2005) FMLA Guidelines for Supervisors: What They Should and Shouldn't Do (presented March 3, 2005) Handling Difficult Conversations with Employees: What Your Supervisors Need to Know (presented January 20, 2005) Why Performance Reviews Fail - and What Supervisors Can Do to Change That (presented December 14, 2004) Overtime Regulations and the FLSA: What You Need to Know Today (presented November 9, 2004) Dealing with Difficult People: What Your Supervisors Need to Know (presented October 13, 2004) Preventing and Handling Sexual Harassment: What Your Supervisors Should and Shouldn't Do (presented September 13, 2004) Interviewing Do's and Don'ts: What Your Supervisor Needs to Know (presented August 18, 2004) Turning Good Managers into Great Leaders (presented July 28, 2004) Disciplining Difficult Employees: What Supervisors Should and Shouldn't Do (presented June 23, 2004) FMLA Do's and Don'ts: What Your Supervisors Need to Know (presented May 26, 2004) Solutions for Dealing with Difficult People (presented May 25, 2004) Overcoming Workplace Conflict: Managing and Motivating Different Generations (presented April 21, 2004) Changing Employee Behavior: Performance Management that Works (presented March 24, 2004) HR: HIPAA Privacy and the HR Department: What Has to Change? What Can Stay the Same? (presented March 3, 2004) Eliminating Unacceptable Behavior: What Supervisors Need to Know (presented January 21, 2004) Avoiding ADA Liability: What Supervisors Need to Know Now (presented November 6, 2003) Avoiding FLSA Liability: Now and After the Proposed Regulations (presented October 9, 2003) Managing Difficult People (presented September 9, 2003) HIPAA (presented August 13, 2003) Critical Issues Under the FMLA - 2 (presented July 16, 2003) Constructive Confrontation for Supervisors (presented June 12, 2003) Legal, Effective References (presented May 22, 2003) Military Leave Laws (presented April 16, 2003) Effective RIF Management (presented March 19, 2003) Firing without Fear (presented February 18, 2003) Critical Issues under the FLSA (presented January 30, 2003) An emotionally intelligent approach to improving organizational intelligence (presented January 21, 2003) Critical Issues under the FMLA - 1 (presented November 13, 2002) ADA - September (presented September 18, 2002) Aug: Critical Issues Under the FLSA (presented August 7, 2002) Back to top Information Technology Java Training: Expand Your Programming Skills Today – 3/19 Webinar (presented March 19, 2009) IT Compliance Screw-ups: 10 Regulations IT Pros Need to Know (presented April 19, 2007) Careless User Habits: Preventing Risky Behavior Before it Hurts (presented March 21, 2007) Preventing Hackers from Partying on Your Network (presented February 22, 2007) Maximizing IT Performance: Secrets of Successful IT Departments (presented January 15, 2007) Electronic Document Retention: What IT Pros Need to Know (presented December 12, 2006) IT Recruitment & Retention: How to Get and Keep the Best Employees (presented November 8, 2006) Quantifying IT Success: Proven Strategies that Increase Business Value (presented October 16, 2006) Dealing with Difficult Users: What every IT Professional Needs to Know (presented September 12, 2006) Superior Communication Skills for IT Professionals (presented February 2, 2006) Managing an Effective IT Department (presented January 5, 2006) 10 Keys to Hiring the Best IT Professionals (presented December 7, 2005) Curing the Patch Management Headache (presented November 2, 2005) Fighting back against viruses: What’s working today (presented October 6, 2005) Turning Good IT Departments Into Great IT Teams (presented September 6, 2005) 5 Must-Have Speaking Skills to Survive in IT (presented August 11, 2005) Spyware: 10 New Tactics to Protect Systems (presented June 7, 2005) Windows Security Flaws: 5 New Ways to Defend the Network (presented April 28, 2005) 5 Latest Ways to Guard Against Internal Threats (presented March 25, 2005) Spyware: 5 surefire ways to get rid of it for good (presented March 1, 2005) Securing your Wireless LAN from internal and external threats (presented May 29, 2003) Increasing the Business Value of Your IT Department (presented December 19, 2002) Fighting Back Against Hackers and Viruses (presented September 5, 2002) Back to top Inventory Cycle Counting: Achieve Over 90% Inventory Accuracy with Proven Practices (presented October 10, 2006) Maximizing Your Warehouse: Keys to Doing More with Your Existing Space (presented May 23, 2006) Inventory Accuracy: Proven Ways to Reduce Errors (presented January 11, 2006) Cycle Counting: Improve Accuracy, Save Time and Streamline Inventory (presented December 16, 2005) Dealing With Returns: It's Not Your Fault But It Is Your Problem (presented November 9, 2004) Foreign Suppliers: Tackling Today's On-Time Shipping Challenges (presented May 17, 2004) Radio Frequency Identification (RFID): Now or Later – Is It Right For You? (presented February 25, 2004) Inventory Accuracy: Nobody's Perfect but Here's How to Get Closer (presented October 7, 2003) Getting the Most from Supplier Relationships: Keys to Success (presented August 12, 2003) Reducing Inventory & Satisfying Customers: 10 Ways to Get There (presented June 18, 2003) Back to top Marketing Marketing with QR Codes: Strategies to Boost Revenue in 2012 (presented December 1, 2011) Marketing with Facebook & Twitter: How to Moderate Your Social Media (presented October 5, 2011) Google Plus: Tips for Marketing on the Newest Social Media Platform (presented September 15, 2011) Real Time Marketing: Turning Social Media Speed into a Fatter Bottom Line (presented September 8, 2011) Marketing Emails That Provide the Personal Touch & Get Results (presented August 10, 2011) Clicks to Customers: Website Improvement Tips That Get Results (presented July 14, 2011) WordPress 101: Introduction to Creating Your Own Blog (presented June 15, 2011) SEO Success for Marketers in 2011: Ideas Worth Stealing (presented May 11, 2011) Why Sales Reps Kick Marketing Collateral to the Curb & How to Prevent It (presented April 13, 2011) Google Analytics to Boost Results: Top 10 Recent Changes (presented March 16, 2011) Copywriting Commandments: Keys to Boosting Your Results (presented February 16, 2011) Mobile Marketing Bootcamp: Text, Location-Based, Apps and More (presented January 12, 2011) Twitter Power Marketing: Build Your Brand & Boost Your Bottom Line (presented November 3, 2010) WordPress Bootcamp: Unlock Powerful Blogging Tools to Grow Business (presented October 6, 2010) How Marketing Experts Analyze - and Improve - Website Performance (presented September 7, 2010) Website Optimization: Improve Content & Drive More Revenue (presented August 12, 2010) Newest Facebook Tools: Fan Pages, Ads & Groups to Drive More Revenue (presented July 15, 2010) Makeover Your Email Campaign: Fresh Strategies to Boost Your Business (presented June 17, 2010) Marketing's Hot New Tool: Partner with Non-Profits & Drive Revenue (presented May 11, 2010) Facebook & Twitter: Keys to Measuring, Monitoring & Increasing ROI (presented April 14, 2010) Email Deliverability in 2010- Stop Getting Filtered; Drive More Revenue (presented March 17, 2010) Facebook, Twitter & YouTube: Strategies to Boost Your Bottom Line (presented February 18, 2010) Facebook & Twitter for Small Business: What’s Working Today (presented January 14, 2010) Google Analytics: Increase Website Conversion & Boost Revenue in 2010 (presented January 13, 2010) iPhones, Blackberries & Smartphones: Mobile Strategies for Success (presented December 10, 2009) Blogging for Marketers: 7 Keys to Drive More Revenue (presented November 10, 2009) Get the Most out of Google AdWords- Strategies to Boost Revenue Today (presented October 13, 2009) SEO to Boost Google Rankings: 6 Website Tricks to Drive More Revenue (presented September 16, 2009) Email Marketing Bootcamp: Proven Strategies to Boost Results Today (presented August 18, 2009) Marketing with Twitter: Strategies to Boost Your Bottom Line (presented July 13, 2009) YouTube for Marketers: Techniques for Generating More Revenue (presented June 11, 2009) Facebook, Twitter & Online Communities: Strategies to Boost Your Bottom Line (presented May 14, 2009) Lead Generation: High Performance Strategies to Boost Revenue (presented April 16, 2009) High Performance Marketing Collateral: Increase Leads, Boost Revenue (presented March 18, 2009) Google Adwords: 6 Marketing Strategies to Increase Revenue (presented February 10, 2009) Social Medias: Marketing’s New Power Tool to Boost Revenue (presented January 7, 2009) Email Marketing Bootcamp: 12 Ways to Drive Revenue WEBINAR (presented December 2, 2008) Web Copy that Sells in Tough Times (presented October 29, 2008) Web Metrics: Keys to Meeting & Beating Your Website Goals (presented October 3, 2008) Create Killer Landing Pages that Boost Business & Conversion Rates (presented September 4, 2008) Five Surefire Solutions for Marketing in a Bad Economy (presented August 7, 2008) Secrets for Direct Mail Marketing Success (presented July 9, 2008) Getting to the Top of Google: Marketing Secrets to Drive More Revenue WEBINAR (presented June 12, 2008) Five Rules for Writing Powerful Online Marketing Copy (presented May 15, 2008) Get Google to Find Your Site: Step-by-Step Corporate Blogging Guide to Drive New Leads (presented April 10, 2008) How to Write Killer Collateral that Moves Prospects Through the Funnel (presented March 12, 2008) Google AdWords 101: Proven Techniques that Drive More Revenue (presented February 13, 2008) Niche Products and Services: 3 Simple Steps to Grow Your Business (presented January 8, 2008) Direct Mail: What Is and Isn’t Working Now (presented October 24, 2007) SEO Webinar: Keys to Increase ROI by 50% (presented September 19, 2007) The 7 Deadly Sins of Web Marketing – And How to Avoid Them (presented August 23, 2007) Five Rules for Writing Powerful Online Marketing Copy (presented July 18, 2007) 17 Surefire Ways to Maximize Tradeshow ROI (presented June 21, 2007) Blogs & Social Media: What you Need to Know in a 2.0 World (presented May 23, 2007) Google AdWords: The Latest Techniques to Increase Profits (presented April 26, 2007) Why Sales Reps Trash Marketing Collateral - and How You Can Avoid This (presented March 21, 2007) Increase Revenue by Injecting Super Sales Power into Copy and Design (presented February 15, 2007) Optimizing Web Site ROI: Keys to Meeting and Beating Your Goals (presented January 17, 2007) The 7 Deadly Sins of Web Marketing – and How to Avoid Them (presented December 19, 2006) The Edu-Marketing Revolution: Marketing with White Papers and Other Free Content Offers (presented November 21, 2006) Marketing Copy for Pros: Boost Your Results in 2007 (presented October 25, 2006) Direct Mail: What Is and Isn't Working Now (presented September 28, 2006) RSS Marketing: 7 Steps to Get Started (presented August 22, 2006) E-newsletters: Maximize Your Return on Every Email Sent (presented July 11, 2006) Google AdWords: The Latest Techniques to Increase Profits (presented June 15, 2006) Corporate Blogging 101: What You Need to Know Now (presented May 11, 2006) Why Sales Reps Trash Marketing Collateral and How You Can Avoid This (presented April 13, 2006) Search Engine Success: Drive Traffic, Grow Revenues (presented March 15, 2006) Why Your Email Isn’t Working – and What to Do About It (presented February 9, 2006) Profitable PR: 7 Ways to Increase Sales and Crush Your Competition (presented January 11, 2006) Trade Show Success: Maximizing Your ROI (presented December 5, 2005) Creating Powerful Online Marketing Copy in the Year 2006 (presented November 3, 2005) Landing Pages that Work: Turning Clicks Into Conversions (presented October 5, 2005) High-Performance Lead Generation: What Is and Isn’t Working (presented September 8, 2005) New Rules for High-Performance Direct Marketing Copy... Guaranteed (presented August 11, 2005) Email Marketing: 27 Ideas to Boost Your Results (presented July 14, 2005) Buzz Marketing: 5 Easy Ways to Generate More Qualified Leads (presented June 16, 2005) Google AdWords and Overture: The Latest Techniques to Drive More Revenue (presented May 17, 2005) Why New Product Launches Fail – and What You Can do To Avoid This (presented April 20, 2005) 7 Ways to Increase the Effectiveness of Your Web Site (presented March 31, 2005) Direct Mail on a Shoestring: 10 Specific Techniques to Boost Your Results (presented February 23, 2005) Marketing with E-newsletters: Killer Tips and Tricks to Drive More Revenue (presented January 19, 2005) Creating Powerful Marketing Campaigns: Using Online Efforts to Boost Your Offline Business (presented December 15, 2004) Creating Powerful Marketing Copy in the Year 2005 (presented November 10, 2004) Search Engine Marketing: What's Working Now - And What Isn't (presented October 12, 2004) 33 Ways to Improve Your Email Marketing (presented September 14, 2004) Why Your Marketing Collateral Isn't Working - and What to Do About It (presented August 11, 2004) Google AdWords (presented July 14, 2004) Landing Pages for Marketers: What Is and Isn't Working Today (presented June 15, 2004) Direct Mail: What Is and Isn't Working Today (presented May 12, 2004) B-to-B Direct Marketing: What Is and Isn't Working Today (presented April 15, 2004) High Performance Marketing Copy: Guaranteed (presented March 17, 2004) Search Engine Success: 7 Ideas Worth Stealing (presented February 11, 2004) Increasing Revenue with Sales-Focused Marketing Collateral (presented January 15, 2004) Web Metrics: Keys to Meeting and Beating Your Web Site Goals (presented December 9, 2003) Direct Mail: There's No Silver Bullet, but Here's 7 Great Ideas (presented November 5, 2003) Creative Clicks: Maximizing Your Return on Every Email Sent (presented October 8, 2003) High Performance Lead Generation (presented September 16, 2003) Search Engine Marketing: What Is and Isn't Working Today (presented August 6, 2003) How Are Other Marketers Increasing Revenue From Existing Customers? (presented July 1, 2003) Maximizing Both Online and Offline Efforts: What Marketers Need to Know (presented June 18, 2003) Email Marketing (presented May 13, 2003) Generating More Qualified Leads in a Tight Economy (presented April 8, 2003) Why Your Direct Mail Isn't Working and What to Do About It (presented March 11, 2003) Increasing Revenue with Marketing Collateral that Sells (presented February 11, 2003) Maximizing your Return on Every Email Sent Out (presented January 14, 2003) Generating Leads through Alternative Channels (presented December 12, 2002) Email Delivery Strategies that Increase Revenue and Maximize ROI while Minimizing Risk (presented November 14, 2002) Boosting Direct Mail Response (presented October 16, 2002) Leads - September (presented September 18, 2002) Back to top Medical 2008 CPT Code Changes: Keys to Staying Compliant and Getting Reimbursed (presented November 27, 2007) Getting Paid for Consultations: What CMS Requires Now (presented October 31, 2007) Coding Ethics: Navigating, Avoiding and Surviving Real-World Problems (presented September 25, 2007) 2008 ICD-9 Code Changes: Keys to Staying Compliant (presented August 20, 2007) ABN and Medical Necessity: Clear Up the Confusion, Avoid Unnecessary Denials (presented July 18, 2007) Underdocumenting: There’s more at stake than lost revenue (presented June 20, 2007) Legal Pitfalls of coding: What they are and how to avoid them (presented May 22, 2007) Getting Modifiers Right, the First Time: Get Paid not Denied (presented April 25, 2007) Physician Quality Reporting Initiative Effective July 1: What You (presented March 13, 2007) Incident- to and Shared Evaluation and Management Services (presented February 14, 2007) 2007 CPT code changes (presented January 4, 2007) 2007 OIG Work Plan: What the OIG is up to and what it means to coders (presented November 29, 2006) Lightning Bolt Chart Audits: Keys to Compliance and Reimbursement (presented November 2, 2006) Modifiers: Using them to receive maximum reimbursement (presented October 4, 2006) ICD-9 Code changes for 2007 (presented August 30, 2006) Billing for Nursing Facility Physician Visits: Everything Coders Need to Know (presented June 30, 2006) Bundling Do's and Don'ts: Keys to Getting Paid and Avoiding Denials (presented May 24, 2006) 'Incident-to' Do’s and Don’ts: Get the Money You Deserve (presented April 27, 2006) Maximize Profitability: Conducting and Reporting an ICD-9-CM Coding Audit (presented March 15, 2006) Boost Collections: Proven Tactics to Get Your Practice More Money (presented February 8, 2006) Legal Issues for Coders in 2006: What You Need to Know Now (presented January 5, 2006) CPT Code Changes for 2006: Tips and Tricks to Get More Money (presented November 30, 2005) New 2006 OIG Work Plan: Everything Coders Need to Know (presented October 26, 2005) Medicare's Preventive Services: Everything Coders Need to Know (presented September 29, 2005) New ICD-9-CM Changes for 2006: What You Need to Know (presented August 25, 2005) Simplifying Modifiers 25 & 59: More Money and Fewer Denials (presented July 27, 2005) Inside Tips to successfully use Advanced Beneficiary Notice (presented June 29, 2005) “Incident-to” Do’s and Don’ts: Get the Money You Deserve (presented May 25, 2005) Knowledge is Key to Getting Paid: E/M Tips and Tricks (presented April 20, 2005) New Welcome to Medicare Exam: Be Prepared and Get Paid (presented March 16, 2005) HIPAA Security Rule (presented February 10, 2005) Inside Secrets to Successfully Fight Claims Denial (presented November 17, 2004) Modifier$: It'$ All About the Money (presented October 21, 2004) New ICD-9-CM Changes: What Coders Need to Know Today (presented September 20, 2004) Top Ten Tips for Writing Policies and Procedures without Pain (presented August 12, 2004) Coding Do's and Don'ts: Keys to Getting Paid and Avoiding Audits (presented July 14, 2004) Preparing for the Certified Professional Coder (CPC) Board Exam: Insider Tips to Help You Pass (presented June 17, 2004) Fracture Coding: What You Need to Know (presented April 22, 2004) E/M Coding: Get the Money You Deserve (presented March 25, 2004) Coding: Top 10 Things You Should Know About HIPAA in 2004 (presented February 25, 2004) Knowledge is Key to Getting Paid in 2004: Modifiers 25 & 59 (presented January 27, 2004) More Money and Fewer Denials: Managing the ICD-9 Changes (presented December 2, 2003) Modifiers: It's All About the Money (presented June 5, 2003) Survival in the E/M Jungle (presented March 19, 2003) Successful HIPAA Compliance Made Simple (presented January 23, 2003) Back to top Nonprofits Annual Reports: Your Key to Raising More Money; How To Do It (presented January 12, 2012) Raising More Money in 2012: What Nonprofits Need to Know (presented December 1, 2011) Planning Creative Events That Get Results: What Nonprofits Need to Know (presented October 26, 2011) Social Networking Strategies: What’s Best for Your Nonprofit? (presented September 30, 2011) Legacy Giving: Creative Strategies to Build a Major Revenue Source (presented August 30, 2011) Electronic Record Retention for Nonprofits: What to Save, What to Purge (presented August 4, 2011) Boost Major Gift Campaign Results: Steps to Cultivating More Funds (presented July 12, 2011) Twitter & Nonprofits: Sharing Stories, Building Followers & Raising Money (presented June 8, 2011) The New Philanthropists: Connecting with the Next Generation of Givers (presented May 10, 2011) Nonprofit Branding: Strategies to Stand Out & Win Donors (presented April 12, 2011) Facebook for Nonprofits: Strategies to Turn Friends into Funders (presented February 17, 2011) Annual Reports: Your Key to Raising More Money; How To Do It (presented January 13, 2011) Employment Tax Issues: What Nonprofits Need to Know (presented December 9, 2010) YouTube for Nonprofits: How to Use Video to Attract Donors (presented November 10, 2010) Creating a Magical Donor Experience: What Nonprofits Can Learn from Disney (presented October 15, 2010) Nonprofit Internet Strategies: What’s Working for Nonprofits Today (presented September 20, 2010) 10 Top Ways to Win More Grant Money: What Nonprofits Need to Know (presented August 10, 2010) Donor-Centered Newsletters: What You Need to Do to Increase Donations (presented July 14, 2010) Facebook, Twitter & Blogging: Internet Policies to Protect Your Nonprofit (presented June 10, 2010) Google Analytics for Nonprofits: Understand Clicks, Trends & Track Results (presented May 14, 2010) Document Retention for Nonprofits: Policy Guidelines You Need to Know (presented April 15, 2010) Funding Alternatives for Nonprofits: Ways to Generate Vital Revenue (presented March 18, 2010) Fundraising with Facebook & Twitter: Successful Strategies to Boost Donations (presented February 17, 2010) Form 990: It’s Not Just a Tax Return; It’s a Marketing Tool Too (presented January 12, 2010) Blogging: How to Promote Your Nonprofit & Increase Donations (presented December 8, 2009) Drive More Traffic to Your Website: Strategies for Nonprofit Success (presented November 11, 2009) Nonprofit Employees & Volunteers: Tips to Energize & Retain the Best (presented October 14, 2009) e-Newsletters: How to Drive Donors to Your Website and Increase Gifts (presented September 15, 2009) Stimulus Money: Funding Opportunities Nonprofits Need to Know (presented August 18, 2009) Facebook & Twitter: Successful Fundraising Strategies to Boost Donations (presented July 23, 2009) What Every Nonprofit Needs to Know about Cause Marketing (presented June 17, 2009) Boost Donations: How to Motivate Your Board to Raise More Money (presented May 20, 2009) Nonprofit Internet Strategies: Lessons Learned from the Obama Campaign (presented April 20, 2009) Document Retention Policies & the Law - What Nonprofits Need to Know (presented March 26, 2009) 403(b) Plans: New Rules, New Responsibilities - What You Need to Know (presented February 17, 2009) Donor-Centered Newsletters: What You Need to Do to Increase Donations (presented January 21, 2009) Inspiring Women to Give: What Nonprofits Need to Know (presented December 16, 2008) Closing More Year-End Gifts: How to Move Donors to "Yes!" (presented November 21, 2008) Planned Giving: Building Success for a Brighter Future (presented October 22, 2008) Document Retention for Nonprofits - What You Need to Know (presented September 24, 2008) Fundraising in a Downturned Economy: What Nonprofits Need to Know (presented August 27, 2008) Your Capital Campaign: Guaranteeing Success in Difficult Economic Times (presented July 30, 2008) Nonprofit Executive Series: New IRS Form 990 - What You Need to Know (presented July 1, 2008) Upgrade Your Board: Keys to Successful Fundraising (presented June 4, 2008) e-Newsletters: How to Drive Donors to Your Wesite and Increase Gifts (presented May 7, 2008) Major Gifts: How to Get Your Biggest Gift Ever (presented April 3, 2008) Dealing with Difficult Board Members: Keys to Increase Board Effectiveness (presented March 3, 2008) Raise More Money: Motivate Your Volunteers & Board to Make the Ask (presented February 7, 2008) Nonprofit Internet Strategies: Keys for Raising More Money Online (presented January 10, 2008) Direct Mail Strategies for 2008: No Nonsense Tips to Drive Donations (presented November 28, 2007) Strategies to Identify, Solicit, and Steward Your Major Gift Donors (presented October 24, 2007) Cause Marketing 101: New Ideas to Boost Donations (presented September 12, 2007) Motivating Your Board to Raise More Money (presented August 14, 2007) Creating special events for nonprofits that raise even more money (presented July 26, 2007) Hiring your next superstar: what's working for nonprofits today (presented June 26, 2007) Hot Trends in Fundraising: 19 Innovative Ways to Raise Big Bucks (presented May 15, 2007) Increasing Donations with the Perfect Donor Newsletter (presented April 19, 2007) Moving Donors Up The Giving Ladder: Stewardship for a Secure Tomorrow (presented March 21, 2007) How To Close Your Biggest Gift Ever (presented February 20, 2007) Three Ways To Get More Endowment Dollars Tomorrow (presented January 17, 2007) Grant Writing for Non Profits (presented December 13, 2006) Ensuring a Successful Capital Campaign: What's Working for Nonprofits Today (presented November 8, 2006) Cause Marketing: Proven Strategies to Boost Donations and Increase Visibility (presented October 12, 2006) Increasing Major Gift Donations with Cutting-Edge Strategies (presented September 12, 2006) Attracting and Inspiring Donors: Lessons Learned at Disney World (presented July 12, 2006) Practical Strategies to Involve Your Board Members in Fundraising NOW (presented June 6, 2006) Best Practices in Planned Giving: Guaranteeing a Secure Tomorrow (presented May 9, 2006) Fighting Donor Fatigue: Direct Mail That Breaks Through the Clutter (presented April 11, 2006) Dealing with Difficult Donors and Volunteers (presented March 7, 2006) Mobilizing Volunteers to “Make the Ask” (presented February 8, 2006) Inspiring Women to Give: What You Need to Know Now (presented January 10, 2006) Getting to 'YES': 7 Secrets to Securing Major Gifts (presented November 29, 2005) Motivating Donors to Give: Relationship Building Strategies that Work (presented October 27, 2005) Fundraising Online: Proven Ways to Increase Donations Now (presented September 28, 2005) Ensuring Donor Loyalty When Negative News Hits (presented August 2, 2005) Increasing Donations with the Perfect Donor Newsletter (presented July 7, 2005) Moving Donors up the Giving Ladder: Stewardship for a Secure Tomorrow (presented June 9, 2005) Winning Larger Donations: Prospect Research for Nonprofits (presented May 11, 2005) Strengthening Your Donor Relationships (presented April 13, 2005) Promoting Your Nonprofit: What's Working Now In Direct Mail and Email (presented March 16, 2005) Planned Giving Essentials: Guaranteeing a Secure Tomorrow (presented February 17, 2005) What Every Nonprofit Needs to Know about Cause Marketing (presented January 19, 2005) Motivating Your Board to Raise Funds and Awareness (presented December 16, 2004) Raising Your Organizations Profile: 5 Keys for Connecting with Donors and the Community (presented November 18, 2004) Back to top Quality Leaning Your Documentation: Creating an Effective & User-Friendly System (presented January 4, 2012) Managing Customer Complaints: Key to Continuous Improvements (presented December 8, 2011) Effective Supplier Audits: Keys to Ensure Quality & Relationships (presented November 8, 2011) Failure Mode & Effective Analysis: Proven Practices to Improve Quality (presented October 4, 2011) Root Cause Analysis: Find & Fix Problems – for Good (presented June 16, 2011) Internal Quality Auditing: Guidelines for Continual Improvements (presented May 13, 2011) Empowering Employees for Better Quality: Driving Continuous Improvements (presented April 14, 2011) Lean Approach to Documentation: Improving Effectiveness, Cutting Waste (presented March 8, 2011) Writing Quality Procedures: Guidelines to Improve Your Processes (presented February 8, 2011) Using Customer Complaints to Drive Continual Quality Improvements (presented January 14, 2011) Hazard Recognition Update: Best Practices for an Injury-free Workplace (presented December 8, 2010) Balanced Scorecard: Your Action Plan for Quality Improvements (presented September 10, 2010) Lean & Six Sigma: Best Practices to Cut Errors and Improve Quality (presented August 17, 2010) Data Collection and Analysis: Best Practices for Quality Improvements (presented July 20, 2010) Root Cause Analysis Best Practices for Quality Improvements (presented June 22, 2010) Process Mapping Best Practices for Significant Improvements (presented May 25, 2010) Internal Quality Auditing: Guidelines for Continual Improvements (presented April 26, 2010) Quality Procedure Writing: Best Practices for Continual Improvement (presented March 30, 2010) Customer Complaints: Your Key to Driving Quality Improvements (presented February 1, 2010) Better Quality Today: Tools to Find & Fix Any Problem (presented December 29, 2009) Root Cause Analysis: Prevent Problems & Boost Quality (presented November 24, 2009) Key to Fewer Errors, Better Quality: Failure Mode & Effective Analysis (presented October 28, 2009) Internal Quality Auditing: Best Practices for Continual Improvements (presented October 2, 2009) Data Collection & Analysis: Best Practices for Quality Improvements (presented August 25, 2009) Customer Complaints: Effective Tool for Driving Continual Quality Improvements (presented July 31, 2009) Process Mapping: Effective Tool to Boost Quality, Cut Cost (presented June 23, 2009) Root Cause Analysis: Quality Improvement Techniques for Your Facility (presented May 26, 2009) Lean & Six Sigma Practices to Cut Errors and Improve Quality (presented April 30, 2009) Purge Your Inventory: Strategies to Eliminating Your Warehouse Waste (presented April 1, 2009) How To Conduct A Successful Internal Quality Audit (presented March 4, 2009) MUST HAVE Value Stream Maps To Increase Customer Value (presented February 3, 2009) Root Cause Analysis: Prevent Problems and Improve Quality (presented January 7, 2009) Lab Quality System: Increase Accuracy; Eliminate Problems (presented December 2, 2008) Failure Mode and Effect Analysis: Identify & Eliminate Risk (presented October 30, 2008) Kaizen Culture: How To Build & Make It Work (presented October 1, 2008) 10 Stupid Measurement Practice Mistakes & How To Avoid Them (presented September 5, 2008) How to Conduct A Successful Internal Quality Audit (presented August 5, 2008) Value Stream Mapping: Lean Tool to Target Waste; Improve Quality (presented July 8, 2008) Quality Procedures 101: How to Write an Effective Manual (presented June 11, 2008) Root Cause Analysis: Tools to Drive Lasting Improvements with Quality Solutions (presented May 13, 2008) Prepare for ISO 9001:2008 Changes to Ensure Quality & Compliance (presented April 10, 2008) Lean Tools to Drive Continuous Quality Improvements, Cut Waste (presented March 11, 2008) Process Mapping: Vital Analysis Tool to Boost Quality & Reduce Costs (presented February 12, 2008) Failure Modes & Effects Analysis: Prevent & Correct Errors to Strengthen Quality (presented January 17, 2008) Kaizen: Lean Concepts to Empower Employees, Cut Waste & Drive Quality (presented December 12, 2007) Quality Function Deployment: Effective Tool to Boost Quality Improvements (presented November 13, 2007) Internal Quality Auditing: Latest Tools, Techniques & Strategies (presented September 18, 2007) Value Stream Mapping: Lean Tool to Target Waste, Improve Quality (presented August 21, 2007) Effective Corrective Actions: Cut Errors, Drive Continuous Improvements (presented July 26, 2007) Root Cause Analysis: Eliminate Problems for Lasting Quality Improvements (presented June 26, 2007) Change without the Migraine: Getting Everyone on Board to Improve Quality (presented May 24, 2007) Problem-Solving Strategies: Tools to Cut Errors & Improve Quality (presented April 26, 2007) Lean SixSigma: Proven Techniques to Boost Quality Improvements (presented March 27, 2007) Get the Most Out of Benchmarking: Latest Tools, Techniques & Strategies (2) (presented February 28, 2007) Kaizen: Driving Quality Improvements through Better Employee Involvement (presented February 1, 2007) Failure Mode & Effect Analysis: Proven Steps to Improve Quality & Cut Errors (presented January 4, 2007) Boost Service & Office Quality: Lean Tools to Improve Operations (presented November 30, 2006) Improving Quality Through Effective Project Management: What's Working Today (presented October 26, 2006) Root Cause Analysis Tools: Improve Quality, Boost Customer Satisfaction (presented August 29, 2006) Process Mapping: Dramatically Improve Quality, Timeliness & Costs (presented August 2, 2006) Internal Quality Auditing: Cut Errors, Drive Continuous Improvement (presented July 6, 2006) Supply Chain Management: Strategies to Boost Quality & Customer (presented June 6, 2006) Quality Improvement: 8 Steps to Finding Solutions that Last (presented May 11, 2006) Complete Quality: Engaging Every Employee in Continuous Improvement (presented April 4, 2006) Successful Quality Initiative: 5 Surprising Do's and Don'ts (presented March 9, 2006) Kaizen: Getting Everyone On Board to Improve Quality (presented February 10, 2006) Lean & Six Sigma: Techniques Proven to Boost Quality and Cut Errors (presented December 6, 2005) Using ISO 9001: Proven Tool to Boost Customer Satisfaction and Improve the Bottom Line (presented November 2, 2005) ISO 9000: Increase Customer Satisfaction and Boost Your Bottom Line (presented December 7, 2004) Going Lean: 10 Things You Can Do To Make It A Success (presented October 20, 2004) How to Get Your Executive Team Charged Up About Quality (presented September 16, 2004) Training Quality:Do's & Don'ts to Achieve Your Goals (presented August 25, 2004) A Powerful Quality Improvement Tool: Five S (presented June 23, 2004) Improve Your Supplier Relationships: Boost Quality and Build Customer Satisfaction (presented April 27, 2004) Boost Quality:Measurements That Drive Customer Satisfaction & Buy-In (presented March 9, 2004) Lean & Six Sigma: Improve Quality and Reduce Errors (presented January 29, 2004) Boost Quality by Using Baldrige Criteria (presented December 4, 2003) Using ISO 9001 to Improve Customer Satisfaction & Boost Your Bottom Line (presented September 30, 2003) Get the Most Out of Benchmarking. Latest Tools, Techniques & Strategies (presented July 25, 2003) Lowering Nonconformance: A Roadmap to Better Quality (presented June 10, 2003) Increase Quality and Profits through Customer Feedback (presented May 13, 2003) Back to top Real Estate Prospecting Tips for Real Estate Pros: Get More Leads, Close More Sales (presented October 31, 2006) Selling Real Estate without Paying Taxes: How to Profit from the (presented October 5, 2006) Back to top Safety Hazard Recognition: Your Key to Avoiding Workplace Injuries (presented October 27, 2011) OSHA Inspection Do's & Don'ts: Ensure Compliance, Minimize Fines (presented September 29, 2011) Incident Reporting: What OSHA is Looking for Today (presented August 30, 2011) OSHA Latest Recordkeeping Program: Guidelines to Keep You Compliant (presented July 28, 2011) OSHA’s Confined Space Standard: Keys to Protecting Your Workers (presented May 26, 2011) Behavior-based Safety: Best Practices for an Injury-free workplace (presented April 28, 2011) HazCom Update: OSHA’s Changes to the Standard (presented March 31, 2011) Cutting Workers’ Comp Costs: Steps You Can Take Now (presented March 3, 2011) Terminating Unsafe Employees: What Supervisors Can Do (presented February 3, 2011) OSHA’s Newest Field Operations Manual: What Triggers Penalties Today (presented January 6, 2011) Hazard Recognition Update: Best Practices for an Injury-free Workplace (presented December 8, 2010) Incident Reporting Update: Practices for Accurate & Timely Reporting (presented November 2, 2010) New OSHA Recordkeeping Program: Navigating the Rules to Stay Compliant (presented October 5, 2010) Surviving OSHA Inspections: Protecting Your Facility from Tougher Enforcement (presented September 7, 2010) Safety Auditing: Find & Fix Trouble Spots Before OSHA Does (presented July 6, 2010) OSHA Hazard Communication Standard: Changes You Need to Know (presented May 11, 2010) Accident Investigations: Effective – and Legal – Guidelines for Supervisors (presented April 13, 2010) Terminating Unsafe Employees: What Supervisors Can Do (presented March 16, 2010) OSHA’s New Field Operations Manual: What’s Changed, What You Need to Know (presented February 9, 2010) OSHA’s New Recordkeeping Program: Guidelines to Keep You Compliant (presented January 5, 2010) OSHA PPE Rules: Tips to Stay Compliant & Avoid Penalties (presented December 2, 2009) OSHA Inspections: Surviving the Process & Avoiding Penalties (presented November 3, 2009) Stop Serious Injuries Now, Before Your Employees Get Hurt (presented October 8, 2009) SixSigma for Safety Improvements: Key to Preventing Injuries & Accidents (presented September 1, 2009) OSHA Enforcement Changes Under the Obama Administration (presented August 7, 2009) Safety Orientation: Getting New-Hires Onboard for World-class Safety (presented July 7, 2009) Safety Drug Testing: What Your Supervisors Need to Know (presented June 9, 2009) Safety Auditing Your Workplace: Requirements & Best Practices (presented May 14, 2009) Terminating Unsafe Employees: What Supervisors Need to Know (presented April 14, 2009) Keys to Drafting Safety Policies that Reduce Workplace Injuries (presented March 18, 2009) Accident Investigations and the Law: What You Can & Can’t Do (presented February 10, 2009) Rescuing Your Safety Committee: How to Get Results from Your Safety Program (presented January 14, 2009) Getting Employees to Take Personal Responsibility for Safety (presented December 11, 2008) Six Sigma for Safety: Actionable Steps to Reduce Workplace Injuries (presented November 4, 2008) OSHA Recordkeeping Requirements: Ensuring Accuracy in Your Organization (presented October 7, 2008) Wellness Programs for Safety: Reduce (presented September 9, 2008) Reducing Workplace Injuries: Effective Safety Incentive Programs (presented August 12, 2008) Terminating Unsafe Employees: What Supervisors Can Do (presented July 14, 2008) MRSA Outbreaks: Preparing & Protecting Your Workplace (presented June 10, 2008) Emergency Response Plan: How to Prepare for a Disaster in Your Company (presented May 8, 2008) Hazard Recognition Webinar: Keys to Stop Injuries & Accidents in the Workplace (presented April 8, 2008) 7 Biggest Safety Manager Sins - and How to Avoid Them (presented March 12, 2008) Accident Investigations and the Law: What's Required? What Can Hurt You? (presented February 14, 2008) Rescuing Your Safety Committee: How to Get Results from Your Safety Program (presented January 16, 2008) Disciplining Unsafe Employees: What Supervisors Should & Shouldn't Do (presented December 12, 2007) Six Sigma for World-Class Safety: Reduce Injuries, Motivate Employees (presented November 7, 2007) Crisis Communications: Preparing Your Workplace for the Unexpected (presented October 9, 2007) People-Based Safety: New Scott Geller Leadership Audio Conference (presented September 13, 2007) Terminating Unsafe Employees: What Supervisors Need to Know (presented August 7, 2007) Flu Pandemic in the Workplace: How You Can Prepare (presented July 12, 2007) Taking the Fear Out of Incident Reporting (presented June 14, 2007) Preventing Injuries: How to Get Employee Support for Your Safety Program (presented May 15, 2007) Why Older Workers Get Injured in the Workplace - and What You Can do to Prevent It (presented April 11, 2007) Lockout/Tagout Guidelines: Stop Serious Injuries in Your Workplace Today (presented March 15, 2007) Stop Risking the Safety of Your Employees: 12 Proven Machine Safeguarding Strategies (presented March 12, 2007) Proven Electrical Safety Solutions: Stop Injuries, Stay in Compliance (presented February 16, 2007) Conducting Accident Investigations: Keys to Preventing Legal Liability (presented February 14, 2007) Turning Complacent Employees into Safety Champions: What Supervisors Can Do (presented January 18, 2007) Guaranteeing the Safety of Off-site Employees (presented December 13, 2006) How Today's Best Safety Leaders Stop Workplace Injuries (presented December 11, 2006) Attention Grabbing Safety Training Your Employees Won't Forget (presented November 17, 2006) Safety & Your Spanish Speaking Workforce: Overcoming Barriers (presented October 17, 2006) Preventing Slips-and-Fall Claims: Both Real & Fake (presented October 16, 2006) Confronting & Changing Unsafe Behavior: New Scott Geller Safety Audio (presented September 21, 2006) Guarding Against Workers Compensation Claims: Proven Techniques for and Injury-Free Workplace (presented July 13, 2006) Decreasing Risky Behaviors Among Difficult Employees (presented June 7, 2006) Safety Incentives: What Works and What Doesn't (presented May 11, 2006) Prevent Stupid Injuries: 3 Keys to a World Class Safety Program (presented April 6, 2006) Accident Investigations and the Law: What You Should and Shouldn't Do (presented March 10, 2006) People Based Safety: A Better Way to Prevent Injuries (presented February 9, 2006) Stopping Everyday Injuries in Your Workplace (presented January 5, 2006) OSHA Recordkeeping Requirements: Guaranteeing Supervisor Compliance (presented November 22, 2005) Getting Employees to Make Safer Decisions: What Is and Isn’t Working Today (presented October 25, 2005) Preventing Injuries: Scott Geller’s New People-Based Safety Approach (presented September 29, 2005) The Real Mold Issue: What is Your Facility’s Risk? (8.05) (presented August 23, 2005) Eliminating Stress-Related Accidents, Injuries and Incidents (presented July 26, 2005) Lower Workers' Compesation Costs with Innovative Return-to-Work Programs (presented June 28, 2005) Guaranteeing the Success of Your Safety Committee (presented June 2, 2005) Decreasing Risky Behaviors among Difficult Employees: What Supervisors Need to Know (presented April 6, 2005) 10 Keys to Lowering Workers' Compensation Costs (presented March 8, 2005) Accident Investigations and the Law: What You Should and Shouldn't Do (presented February 8, 2005) Safety Incentives: What Works and What Doesn't (presented January 11, 2005) Stopping Risky Behavior: Job Safety Analysis in 3 Simple Steps (presented December 2, 2004) OSHA Recordkeeping:Avoid FInes for Workplace Injury & Illness (presented November 4, 2004) Safety Committees: Keys to Reducing Workers’ Comp Costs (presented September 15, 2004) Safety Leadership Principles for an Injury-Free Workplace (presented August 31, 2004) HAZCOM: Complying With OSHA's Trickiest Rule (presented July 29, 2004) Safety IQ: A New Approach to Creating a Safer Workplace (presented June 24, 2004) Legally Effective Accident Investigations (presented May 20, 2004) Changing Unsafe Behavior: Motivating Employees to Create an Injury-Free Workplace (presented April 22, 2004) Avoiding the Top 10 OSHA Violations (presented March 26, 2004) Confronting - and Changing - At-Risk Behavior: Managing the Human Dynamic (presented February 26, 2004) Preventing Musculoskeletal Disorders: What Is and Isn’t Working (presented January 22, 2004) Guaranteeing the Success of Safety Committees (presented December 18, 2003) Building an Injury-Free Workplace with Superior Safety Leadership (presented November 13, 2003) Incident Investigations: Stop the Blaming and Fix the Problem (presented October 16, 2003) Contractor Safety: Guarding Against Lawsuits and OSHA Fines (presented September 17, 2003) Return-to-Work Programs (presented August 21, 2003) Creating an Injury-Free Workplace: The Latest in Changing Worker Behavior (presented July 24, 2003) Preventing Unsafe Attitudes from Killing Your Safety Program (presented June 19, 2003) Driving Down Your Costs by Managing Risk, Not Safety (presented May 22, 2003) Enhancing Supervisor Effectiveness on Safety (presented April 30, 2003) Guarding against Slip and Fall Claims (presented March 25, 2003) Practical Solutions to Reducing Strains and Sprains (presented February 27, 2003) Reducing Injuries with Effective Safety Leadership (presented February 20, 2003) Insider Secrets to Staying Under OSHA's Recordkeeping (presented January 16, 2003) Guaranteeing the Success of Safety Committees (presented December 10, 2002) Ergonomic Programs that are Legally Effective and Cut Costs (presented November 12, 2002) Top 10 Safety Violations (presented October 15, 2002) Legally Effective Accident Investigations (presented September 19, 2002) August - Guarding Against Slips and Falls (presented August 8, 2002) Back to top Sales Strategies for Selling to CFOs, Presidents, and High Level Prospects (presented December 14, 2011) Stuck in Sales Rut? Essential Techniques to Boost Your Number of Appointments (presented November 15, 2011) 7 Habits of Highly Effective Sales People (presented October 18, 2011) What’s Keeping You From Big Money: How to Boost Your Sales that Stick (presented September 22, 2011) Cold Calling is Dead: Double Your Number of New Qualified Appointments (presented August 23, 2011) Keys to Using iPhones & Androids to Prospect & Boost Sales (presented July 28, 2011) Why Salespeople Fail: Keys to Acquire New Referrals & Crush Your Goals (presented June 30, 2011) Twitter & Facebook: Essential Lead Generation Tools for More Sales (presented June 2, 2011) Gain Revenue Through Webinar Selling: What Prospects Look for Today (presented May 5, 2011) Ultimate Lead Generation – Boost Quality and Quantity for ROI (presented April 5, 2011) Get Past the Gatekeeper: Top Ways to Reach Top Prospects Faster (presented March 11, 2011) Cold Calling Secrets: Proven Ways to Gain New & Profitable Deals (presented February 11, 2011) 5 Secret Practices for Exceeding Goal in 2011- What are YOU missing? (presented January 5, 2011) Email Power Prospecting: What Is and Isn’t Working Today (presented November 30, 2010) Get Past “I Need More Time” & Other Lame Sales Excuses: Close the Deal (presented October 27, 2010) 10 Ways Sales & Marketing Can Close Deals Together (presented September 29, 2010) Close More Sales by Identifying Buying Behaviors (presented September 2, 2010) How your Managing Style is Hurting Sales Revenue – And How to Fix It (presented August 3, 2010) Facebook & Twitter Tips to Attract New Customers: Get More Sales Leads (presented July 8, 2010) Qualify Prospects & Boost Sales: Keys to Increase Your Conversion Rate (presented June 9, 2010) Dump Discounts: Get Reps to Sell Value and Not Take the Easy Way Out (presented May 11, 2010) Filling the Pipeline: Proven Ways to Prospect More Effectively (presented April 7, 2010) Keys to Hiring Your Next Rainmaker (presented March 9, 2010) Conquering Cold Calling: What Is & Isn’t Working (presented February 9, 2010) Email Prospecting: 10 Ways to Increase Contacts & Boost Sales (presented January 13, 2010) Cold Calling Blues? 6 Ways To Increase Referrals & Make More Sales (presented December 8, 2009) Cross-Selling: How Top Salespeople Increase Sales and Boost Loyalty (presented November 10, 2009) Cold Calling Success: Keys to Increasing Sales (presented October 13, 2009) Mastering the Art of Negotiating: Proven Ways to Get to YES (presented September 15, 2009) Killer Questions that Drive More Sales…Guaranteed (presented August 18, 2009) Shut Up & Sell: How to Stop Your Sales Team's Excuses & Sell Value (presented July 23, 2009) Gatekeeper & Voice Mail Strategies: 5 Ways to Reach Prospects Faster (presented June 23, 2009) LinkedIn & Online Sites: Easy Ways to Gain New Sales Leads Webinar (presented May 29, 2009) Winning Prospects Today: What Is and Isn’t Working (presented April 30, 2009) Sales Boot Camp Series: 7 Keys to Closing More Sales (presented April 2, 2009) Sales Presentation Strategies to Boost Revenue: Reach Your Audience & Close Deals (presented March 3, 2009) Closing Techniques: Minimizing Objections and Stalls on Every Call (presented February 5, 2009) Cracking into Corporate Accounts: Keys to Getting Your Foot in the Door (presented January 9, 2009) Sales Incentive Plans: Motivate your Sales Team - Crush Goal in 2009 (presented December 4, 2008) Overcome Price Objections: How to Give the Answers that Get You Paid (presented November 5, 2008) Cold Calling in Today’s Tough Economy: What Is and Isn’t Working (presented October 8, 2008) Advanced Phone Prospecting: Close More Sales and Exceed Your Goals (presented September 9, 2008) 8 Proven Ways to Turn Every Call into a Sales Opportunity (presented August 27, 2008) Proven Ways to Get Past the Toughest Gatekeepers (presented August 12, 2008) Proven Questioning Techniques - Get More Appointments and Close More Sales (presented July 16, 2008) Why Your Voice Mails Get Deleted - and How to Get Them Returned (presented June 10, 2008) Why New Sales Reps Quit - and How Great Sales Managers Keep Them (presented May 14, 2008) Prospecting by Phone: Dos and Don'ts to Sell More (presented April 16, 2008) Defusing Difficult Customers: Win them Over and Increase Profits (presented March 13, 2008) Cold Calling: What Is and Isn’t Working Today 02/08 (presented February 12, 2008) Proven Checklist for Sales Success: How to Beat Goal in 2008 (presented January 10, 2008) Overcome Sales Objections: What Is and Isn't Working Today (presented November 29, 2007) Consultative Selling: Proven Ways to Close More Profitable Deals (presented October 25, 2007) Power Prospecting: Proven ways to Land Big Clients (presented September 26, 2007) Getting Past the Gatekeeper: Guaranteed Strategies to Reach Top Prospects (presented August 29, 2007) Superior Sales & Service: Proven Ways to Keep Customers and Increase Sales (presented July 17, 2007) Sealing the Deal: 7 Ways to Become a Better Closer (presented June 20, 2007) Voice Mail Strategies (presented May 17, 2007) Filling the Pipeline: Proven Ways to Prospect More Effectively (presented April 11, 2007) Cold Calling: What Is and Isn't Working Today, 03/07 (presented March 14, 2007) Consultative Selling: Crush Your Competition; Boost Your Sales (presented February 7, 2007) Questioning Techniques: Proven Ways to Get the Deal Done Faster (presented January 11, 2007) Essential Sales Skills: Ensure Success in the First 20 Seconds (presented December 6, 2006) Boost Sales: Using Leverage to Increase Your Sales Success (presented November 30, 2006) Winning More Business from your Difficult - but Profitable - Customers (presented October 18, 2006) Building Client Loyalty: Boosting Profits Through Retention (presented September 12, 2006) Time Management: Proven Techniques for Increaing Sales (presented August 15, 2006) Add-On Selling: How to Sell More to Existing Customers (presented July 20, 2006) Prospecting by Phone: What’s Working Now (presented June 20, 2006) Cold Calling: Answers to the Most Frequently Asked Questions (presented May 17, 2006) Power Prospecting: What's Is & Isn't Working (presented April 12, 2006) Sales Success in 2006: 7 Proven Ways to Win Major Accounts (presented January 5, 2006) Close More Deals: 3 Ways to Develop Winning Sales Stategies (presented December 1, 2005) Listening for Sales Success: How to Uncover the Customers' Needs Better (presented November 1, 2005) Questioning Techniques That Get the Deal Done Faster (presented October 6, 2005) Voice Mail Strategies: What Is and Isn't Working (presented September 1, 2005) Creating & Selling Value: Proven Ways to Win More Sales (presented July 26, 2005) Keeping the Pipeline Full: Bringing Sales & Marketing Together Effectively (presented June 23, 2005) Conquering Cold Calling: What Is and Isn't Working (presented May 24, 2005) Sealing the Deal: 7 Ways to Become a Better Closer (presented April 19, 2005) Handling Objections: Beat Stalls & Smokescreens and Win More Sales (presented March 15, 2005) Winning Big Clients - Even if You're Not a Big Company (presented February 15, 2005) Handling Those Difficult - But Profitable - Customers More Effectively (presented January 12, 2005) Filling the Pipeline: Proven Ways to Prospect More Effectively (presented December 14, 2004) Sales & Service: Proven Strategies for Boosting Customer Loyalty (presented November 10, 2004) Successful Negotiating: Proven Ways to Close More Profitable Deals (presented October 14, 2004) Successful Probing: Uncovering the Buyers' Needs Better (presented September 15, 2004) Getting Past Gatekeepers: Proven Ways to Reach More Top Prospects (presented July 14, 2004) Developing Killer Questions That Drive More Sales...Guaranteed (presented June 15, 2004) Closing the Deal: Overcome Sales Objections Now (presented May 13, 2004) Boost Sales: How to Hire Your Next Top Performer (presented April 15, 2004) Cold Calling: What Is and Isn't Working (presented March 17, 2004) Power Prospecting: What's Working Now (presented February 17, 2004) Increasing Revenue with Sales-Focused Marketing Collateral (presented January 15, 2004) Landing Big Clients When You're Not a Big Company (presented December 17, 2003) Boost Revenues by Selling Outside the "Comfort Zone" (presented November 17, 2003) Selling to Today's Top Buyers: 11 Ways to Close More Deals (presented October 21, 2003) Get more sales from key decision makers (presented September 18, 2003) Prospecting and Closing More Qualified Buyers (presented August 22, 2003) Close more sales by uncovering what's keeping your customer up at night (presented July 11, 2003) Winning More Sales by Making your Value Proposition Stronger (presented June 13, 2003) Team Selling (presented May 16, 2003) Selling Power (presented April 11, 2003) Strong Customer Service for Weak Economic Times Conference (presented March 20, 2003) Overcoming the Stall (presented March 7, 2003) Winning Big Clients when you're not A Huge Company (presented February 7, 2003) Masterful Negotiating (presented January 10, 2003) Customer Service: Create the Recognizable Difference (presented January 7, 2003) Appointments: Inside Sales and Telephone Skills (presented December 6, 2002) The Highly Effective Sales Manager (presented November 15, 2002) Prospecting (presented October 18, 2002) Back to top Skill Training Seminars Excel 2007 PivotTable Webinar: Crunch Data; Impress Colleagues & Clients (presented January 31, 2011) Excel 2007: Incredible Shortcuts to Save Time & Frustration (presented November 20, 2009) Excel 2007: Incredible Shortcuts to Save Time & Frustration (presented February 24, 2009) Back to top Women's Leadership Destructive Women in the Workplace: How Leading Women End the Conflict (presented December 15, 2011) Women's Leadership Series: 6 Critical Skills to Advance Your Career (presented November 16, 2011) Womens Leadership: Get Organized, Get Productive, Get Promoted (presented September 27, 2011) Women's Leadership: How to Become a High Impact Leader (presented August 25, 2011) Women’s Leadership Summit: Power of Projecting Confidence and Credibility (presented July 19, 2011) Women's Leadership: The Power of Assertive Career Management (presented April 13, 2011) Women’s Leadership: Gaining Power & Credibility With Emotional Intelligence (presented February 24, 2011) Women’s Leadership Summit: 6 Critical Skills to Advance Your Career (presented November 2, 2010) Women's Leadership Certification: Organizing Your Way To A Promotion (presented September 21, 2010) Women's Leadership: Dealing with Dysfunctional Toxic CoWorkers (presented July 15, 2010) Women’s Leadership Summit: Power of Projecting Confidence and Credibility (presented May 11, 2010) Women's Leadership Series: Power of Assertive Communication (presented April 8, 2010) Women's Leadership: Constructive Anger Management Techniques (presented March 4, 2010) Women’s Leadership: Gaining Credibility with LinkedIn, Facebook & Twitter (presented August 25, 2009) Women’s Leadership: Stopping Toxic People From Sidetracking Your Career (presented June 9, 2009) Women’s Leadership: Gain Recognition With Powerful Presentation Skills (presented April 21, 2009) Women’s Leadership: Powerful Communication Skills To Be More Assertive (presented February 26, 2009) Women's Leadership: Nice Girls Won't Win The Corner Office (presented November 19, 2008) Women's Leadership: Get Organized, Get Productive, Get Promoted (presented October 14, 2008) Women’s Leadership Series: 6 Critical Skills to Advance Your Career (presented August 28, 2008) Women’s Leadership Series: Time Management – Take Control of Your Time (presented May 29, 2008) Women’s Leadership Series: Assertiveness Skills (presented February 27, 2008) Women's Leadership Series: Building Credibility & Projecting Confidence (presented November 29, 2007) Women's Leadership Series: Effective Communication Skills that Get Results (presented August 30, 2007) Women's Leadership Series: Successfully Balancing Work & Life (presented May 30, 2007) Women's Leadership Series: Financial Guide for Nonfinancial Women Professionals (presented February 27, 2007) How Women Gain Credibility with Powerful Presentations (presented November 30, 2006) Networking for Women Today: Say Goodbye to The Old Boys Club (presented August 22, 2006) Leading with Power and Femininity: How Successful Women Get and Stay Ahead (presented May 24, 2006) Avoiding Unconscious Mistakes Women Make That Sabotage Their Careers (presented February 1, 2006) Negotiating for Success: Essential Skills for Professional Women (presented November 10, 2005) Projecting Confidence and Credibility: Professional Skills for Successful Women (presented August 17, 2005) Back to top

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