- Webinar DVD's and CD's:
Never Lose Another Customer- Improve Profits Through Retention & Service
Webinar Recording Price:
199.00 (U.S. Dollars)
Customer service is a critical part of a businesses profit that can either keep customers coming back, or sending them running. When used right customer service will increase customer retention, prevent customers from leaving and even recover lost customers. HOWEVER, if you aren't providing superior service at all times, you'll lose your customers for life. Join us for a 60-minute webinar where you will discover:
- Specific recovery strategies to protect your best customers from defection
- Tips to keep your service memorable: Turn your customers into fans
- Keys to save lost (and on the edge) customers before it's too late
- How to retain customers like loyalty leaders- Zappos, Best Buy & NetFlix
In this practical, 60-minute webinar you'll learn what it takes to deliver high-level customer service to increase your customer's retention, win back customers and keep them for life.
- Keys to Keep Customer from Straying to the Competitors-Once & For All
- Steps for re-engaging upset customers before it's too late
- Tips on how to identify customers on the brink of jumping ship
- 7 Rules for regaining customer goodwill after service dilemmas
Put yourself in your customers shoes- How to listen with empathy
- Never Lose Another Customer - Service Tips For Outstanding Customer Retention
- Highly effective tactics for building relationships with customers
- Create a WOW impression at every service touchpoint
- Succeed like the best: Real life strategies from Zappos, Best Buy & Netflix
- Service with a Smile: Step-by-Step Process to Win Back Lost Customers
- How to recover lost customers & keep them yours for life
- Blueprint for winning back customers who have defected to the competition
- Discover EXACTLY what it takes to restore customer loyalty
- Live Question & Answer Session - Have your specific questions answered from our expert speaker.
Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.
- As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
- Myra has designed and produced customer service programs for such clients as Verizon Business,
McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
- Over 90% of the organizations using Myra's system realize measurable
improvements in customer retention rates, customer satisfaction levels, and
document drastic reductions in the amount of money it takes to resolve
- Myra is the former global head of Consumer Affairs for Thrifty Rent-A-Car
system, where she led a strategic team that regained the goodwill of
unhappy customers and she worked with the company's loyalty program to
create value for the most frequent customers.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.