Customer service call centers are designed as a service channel - but you can increase profits by transforming employees into sales people as well. How can you overcome the challenge for these reps by balancing the art of selling and stellar customer service? Join us for this 60-minute webinar where you and your colleagues will discover:
This 60-minute webinar will provide you with the tools for to transforming your call center and customer service reps into part-time sales people, boosting success, loyalty & revenue.
Kerry Weiner Elkind and Andy Elkind, co-founders of The Elkind Group (TEG), and authors of Service to Sales: Changing Culture and Mindset in Your Call Center, use their custom learning solutions to achieve outstanding sales success in business-to-business and business-to-consumer organizations. Their experience includes:
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.