- Webinar DVD's and CD's:
Disney’s Customer Service: Improve Your Quality & Raise Expectations Webinar Recording Price:
199.00 (U.S. Dollars)
Walt Disney World has for generations delivered a consistent and legendary customer service strategy. How can you take the secrets and strategies from Mickey to see priceless results from your organization's service department? Join us for a 60-minute webinar where you and your colleagues will discover:
- Tips to create a Disney-like culture & raise the bar for customer service
- Keys to top your customers' expectations & make them lifelong friends
- How to make the customer top priority: Valuable tools to keep them #1
- Strategies for promoting the message of service excellence every day
This 60-minute webinar will provide you with tips on how to improve quality and customer satisfaction through the mistakes as well as the success of Disney's strategies and culture.
- Mickey Mouse's Advice: Build & Maintain a Service Plan Like Disney's
- Implement the Disney methods & secrets for delivering quality service
- Five-step coaching process: How to address service issues
- Define what you want your service culture & strategy to emulate
- Apply Your Service Strategy: Become the Disney of Your Industry
- Tips & tricks to see situations through the "lens of the customer"
- Animated v. automated: Ensure employee performance is A+
- How to ensure excellent customer service becomes "non-negotiable"
- Rely on Employees & Hold Them Accountable: Responsibility & Empowerment
- The Disney way: Use formal & informal accountability tools effectively
- Leadership tools to encourage involvement to build a service culture
Ways to make the customer see perfection even when they don't want to
- Live question and answer session - Have your specific Disney quality secret questions answered!
Dennis Snow's customer service abilities expand over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
- Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, and Coca Cola.
- He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team.
- Dennis is also full-time speaker; trainer and consultant who has helped organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Cummins, Florida State University and Johns Hopkins Hospital.
He also has several articles that appear in a number of industry publications in addition to being a featured guest "expert" on customer service, for several business news-talk radio shows.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.