- Webinar DVD's and CD's:
Don't Lose Your Customers Over Spilt Milk: Solve their Problems! Webinar Recording Price:
199.00 (U.S. Dollars)
Handling customer complaints is always difficult - especially when there's no time to let the problem wait. How can you increase the efficiency in your service department and solve majority of issues right away? Join us for this 60-minute webinar where you will discover:
- How to appear to have a seamless delivery of service to your customers
- 2 strikes you're out! Ways to prevent your customer from leaving
- Techniques to avoid customer service 'ouch' points
- Measure success: Implement a system to track your service efficiency
This 60-minute webinar will provide you and your reps strategies to implement a first call resolution strategy and decrease the number of times it will take customers to handle issues.
- Delight your Customer & Prove Their Importance
- How to cater to their needs and solve their issues immediately
- Make them feel wanted & valued: Tips to keep them coming back
- Ways to determine the needs of your customers & their satisfaction
- Common Mistakes to Avoid When Dealing with Complaints
- Pitfalls to avoid such as false promises, hold times & transfers
- Tips to pleasing those customers that won't stop calling
- How to keep your customers satisfied when the problem can't be solved
- It's Easy as 1, 2, 3 to Measure Success & Increase Rep Performance
- Top 5 ways to achieve first call resolution & keep customer's happy
- 6 techniques to measure customer satisfaction efficiency
- 7 training modules to implement to increase rep's performance
- Live question and answer session - Have your specific First Call Resolution questions answered!
ROSANNE D'AUSILIO, Ph.D., is an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management.
- Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.
- Known as 'the practical champion of the human,' she authors 7 best sellers "Wake Up Your Call Center: Humanize Your Interaction Hub," 4th ed, "Customer Service and the Human Experience," "Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck" (includes 32-card deck of cards)-motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, The Expert's Guide to Customer Service, The Expert's Guide to Customer Service, Volume II as well as her popular complimentary 'tips' newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.