- Webinar DVD's and CD's:
Turn Service Headaches into Success: How to Benefit from Feedback
Webinar Recording Price:
199.00 (U.S. Dollars)
You can turn headaches from customer feedback into valuable ideas - but you have to listen first, to what they have to say. Customers complaints, concerns and needs are crucial pieces of feedback that will help improve your service standards and truly allow you to provide excellent service. Join us for a 60-minute webinar where you and your colleagues will discover:
- Tools to turn customer complaints into key service skills
Practical & effective ways to get useful feedback from your customers
- How to measure customer feedback to get meaningful solutions
- Strategies to get customer to solve service problems for you
This practical, 60-minute webinar will help you and your reps to successfully turn customer feedback whether it is positive or negative into an excellent customer service resource.
- Customer Feedback -How Service Reps Can Strength Customer Relations
- Using feedback to correct problems & keep customers from jumping ship
- How to use customer's perspective to improve your service efforts
- Strategies to build priceless training through customer complaints
- Keys to identify customers who will provide the most useful information
- Get Customers Talking & Solving Your Problems: How to Get Feedback
- Easy & convenient ways for customer to share feedback
- Keys to capture your customer concerns through social media outlets
- The do's & don'ts when asking customer for feedback
- From Their Lips to Your Bottom Line-How to Make Customer Feedback Profitable?
- Tools to analyze feedback & make sense of what customers want
- Effective ways to use customer comments to improve company's image
- Give your customers a voice - How to build customer loyalty
- Live Question & Answer Session - Have your specific questions answered from our expert speaker.
Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.
- As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
- Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
- Over 90% of the organizations using Myra's system realize measurable
improvements in customer retention rates, customer satisfaction levels, and
document drastic reductions in the amount of money it takes to resolve
- Myra is the former global head of Consumer Affairs for Thrifty Rent-A-Car
system, where she led a strategic team that regained the goodwill of
unhappy customers and she worked with the company's loyalty program to
create value for the most frequent customers.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.