When your customer service team loses their drive, it's detrimental to productivity, profits and personnel. Learn how to motivate your service team to provide superior service, inspiring customers to return and spread the word. Join us for this 60-minute webinar where you and your colleagues will discover:
This 60-minute webinar will provide you with essential skills to create a high level of service quality at every level of your organization, to promote loyalty in your customer base.
Gregory P. Smith is recognized as a leading authority on talent management, organizational transformation and customer service, Smith teaches businesses how to create exceptional workplaces that attract, retain and motivate talented people. As an international speaker and author, Smith has addressed organizations in over 25 countries. He has spoken to hundreds of associations, human resource associations, healthcare organizations and businesses on numerous workplace related topics. • Smith has written and published over 350 articles and 9 books including his latest, Fired Up! Leading Your Organization to Achieve Exceptional Results. He has been featured in hundreds of magazines and trade journals and appeared on numerous television and radio programs, including Bloomberg Business News and PBS television.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.