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- Webinar DVD's and CD's:
Zappos Service Secrets: WOW Your Customers & Empower Your Employees
Webinar Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
Empowering your employees to create a culture and atmosphere to provide "Zappos-like" service improves customer loyalty and satisfaction. Learn how you can build your employees' motivation, making them WANT to work for you and WANT to please every customer. Join us for a 60-minute webinar, where you and your colleagues will discover:
- Build lasting teams & relationships: Transform culture into exceptional service
- Keys to transform & customize the Zappos strategy to empower YOUR service workforce
- Accountability techniques: Inspire employees to go above & beyond standard support
- Maximize customer satisfaction: How empowered employees will exude A+ service
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PROGRAM BENEFITS
This 60-minute webinar will provide you with the secrets to customize a standout customer service team that WOWS customers the Zappos way.
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PROGRAM HIGHLIGHTS
- Become the Zappos of Your Industry: Customer Excellence at Your Service
- Training secrets to give an exceptional first-impression, every time
- How to please your customers quickly & accurately without mistakes
- Above & beyond: Keys to shock your customer & prove their significance
- Strength in Numbers: "If You Want to Go Far, Go Together"
- Hire slowly, Fire quickly: Techniques to hire people who fit your culture
- Eliminating employee turnover: Save your company time & money
- Team building: Work hard & play hard with socializing & activities
- Motivate Your Service Force: Build a Team of Ecstatic & Empowered Employees
- How to influence your team to build trust & transparency at the workplace
- Strategies to grow: Inspire, learn & reach new levels of excellence
- Personal accountability: How to measure service excellence to motivate
- Live question and answer session - Have your specific Zappos customer service questions answered!
- Become the Zappos of Your Industry: Customer Excellence at Your Service
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SPEAKER
Rob Siefker joined Zappos.com in January of 2004 and is the Director of the Customer Loyalty Team.
- Rob has spent his entire career with Zappos providing the very best service for both customers and employees. Starting his career with the company as a temporary call center employee he has helped the team grow from 30 to 350 employees.
- Mr. Siefker is a strong ambassador and promoter of the Zappos brand and is commitment to developing a world class culture. He has previously represented Zappos by speaking at conferences for IQPC, Frost & Sullivan, and Marcus Evans. He's also been a guest speaker at Purdue University's Center for Customer Driven Quality.
- Rob grew up in Denver, Colorado and later earned a BA in History from Santa Clara University in 2002.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.
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