Even the most successful Quality Management System cannot completely eliminate customer complaints. Often customers don't complain, they simply move on to a competitor, so each complaint is a unique opportunity to gain valuable feedback and discover ways to further improve processes. In this 60-minute webinar you and your team will discover:
In this 60-minute program we will show you effective ways to handle customer complaints, what you can do to prevent future customer complaints, and how to use customer feedback as a tool to drive continual quality improvements.
Cathy Fisher, President, established Quality Improvement Strategies, a business development and training consultancy, in April 1996 to support organizations in their mission to establish the systems necessary to sustain improvement in their business. She provides management systems development, business planning, business system evaluation/audit, process improvement and technical competency development programs for organizations in a wide variety of industries including manufacturing, chemical processing, professional services and retail/consumer products industries. The foundation for Cathy's passion in business was developed through 15 years of experience as an engineer in the automotive industry, having worked for General Motors, BMW as well as several supply organizations.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.