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WOW Customers & Empower Employees: Customer Service Secrets From the Best

Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Walt Disney World is well known for delivering a consistent and legendary customer service culture and experience. How can you take the secrets and strategies from Mickey to see priceless results from your organization's service department? Join us for a 60-minute webinar where you and your colleagues will discover:

  • Tips to create a Disney-like culture & raise the bar for customer service
  • Tools to ensure the customer becomes, and stays the top priority
  • Strategies for promoting the message of service excellence every day
  • Understanding customer emotions: How to customize your service strategy

Program Highlights

  • Seeing Through the Eyes of Your Customer: Keys to Service Excellence

    • Understanding customer emotions: How to customize your service strategy
    • The Disney method of handling difficult customer interactions
    • How to ensure excellent customer service becomes "non-negotiable"
  • Apply Your Service Strategy: Become the Disney of Your Industry

    • Tips & tricks to see situations through the eyes of the customer
    • Culture building techniques that set you apart from competitors
    • Leadership tools to encourage involvement to build a service culture
  • "WOW" Your Customer: Make Them Feel Important & Build Lasting Rapport

    • Create the "Optimist Customer" who focus on service-positives, not negatives
    • Disney motivational techniques to promote service excellence
    • Easy to implement changes that create a standout service culture
  • Live question and answer session - Have your personal questions answered live!

About The Speaker

Myra Golden runs Myra Golden Media, a customer service and public relations agency that specializes in strategic customer relations consulting designed and tailored for each client's needs. Myra Golden Media specializes in a number of areas including customer recovery, customer loyalty, crisis management, call center training, and social media for customer service.

  • With more than 15 years of experience, Myra has developed a proven process that positions organizations to regain customer goodwill after even the worst has happened and to improve corporate reputations in the eyes of consumers through improved complaint response and more responsive customer service.
  • Considered one of the pioneers for leveraging social media for customer service, she has helped hundreds of companies design and launch a comprehensive social media strategy for listening to and getting involved in online conversations about their brand and protecting corporate reputations online. Her Tweeting for Customer Service video and her in-demand Keynote "Social Media is the New Customer Service" has inspired hundreds of companies to explore and launch social media customer service strategies in order to immediately respond to gripes about their brands online.
  • She is co-author of Beyond WOW, creator of 5 customer service eLearning suites that are used by corporations worldwide, and she is an active customer service blogger with thousands of corporate subscribers.
  • Myra is known to "bring it" in her entertaining, highly interactive and memorable keynotes and training sessions.

Program Benefits

This 60-minute webinar will provide you with solutions to improve quality and customer service utilizing the same strategies and culture that have made Disney so renowned & successful.