Contact Customer Support at: 800-964-6033

Getting to the Root Cause: Tools to Fix Errors, Improve Quality


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Some problems just don't seem to go away, despite how many times we try to fix them. To truly correct an issue, it's critical to get to the root cause(s) of the problem to eliminate it for good. In this 60-minute webinar program you and your team will discover ways to:

  • Diagnose recurring problems - finally put an end to them
  • Get to the True Root Cause(s) of Problems and Errors
  • Use key root cause analysis tools utilized by leading Quality Managers
  • Select the best "tool" for resolving your unique quality situations

Program Highlights

  • How to Get to the True Root Cause of Problems & Errors

    • Separating the real root cause from secondary causes
    • Steps for identifying and defining the full problem
    • The five "whys" you need to ask to get to the root cause
  • Root Cause Analysis Tools for Your Organization

    • Examples of Pareto analysis
    • Using Fishbone diagrams to isolate the root cause
    • Other tools: IS/IS Not tool, 5 why's checksheets and histograms
  • Eliminating Recurring Problems that Hurt Quality

    • When should you apply each of the root cause analysis tools?
    • Developing your solution to stop errors that erode quality
    • Tips for preventing future errors from occurring
  • Question and Answer Session - Hear real-world root cause questions answered!

About The Speaker

Mary McDonald is recognized as a leading speaker and authority on quality and process improvement. Her experience includes: CEO/CTO of The McDonald Group specializing in helping companies improve or establish management practices that yield reduced costs, improve market performance and increase customer satisfaction. McDonald Consulting has expertise in Quality, Environmental, Sustainability, Health/Safety, and Lean.

  • Serving repeatedly as a Malcolm Baldrige National Quality Award Examiner, and is recognized as a Project Management Master by Motorola. Member of the United States Technical Advisory Group for both the ISO 14001 and 9001.
  • Author of two books: Integrating Quality, Environmental, and Health and Safety Systems; and Eliminating Speedbumps to Maximize Peak Performance and over 100 technical papers and magazine articles.
  • Over 25 years' experience in merging process and people by implementing process improvements for better bottom line results.

Program Benefits

This practical 60-minute program will provide you and your colleagues with keys to maximize Root Cause Analysis as an effective tool to maintain your organizations quality standards.