Contact Customer Support at: 800-964-6033

Disney Customer Service for Nonprofits: Inspire Donor Loyalty & Support

Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Adapting the successful Disney model of customer service in the nonprofit sector will increase donor retention and inspire greater support. How can you use customer service to attract and retain donors, constituents, and volunteers to promote, grow and raise more money for your nonprofit? Join us for this can't miss, 60-minute webinar where you will discover:

  • Build a Disney-like culture in your organization that drives retention
  • Keys to making donors & constituents feel valued & appreciated
  • How to get your organization onboard with customer service techniques
  • Turning donors into fans: Strategies to gain sustained support

Program Highlights

  • The Nonprofit Customer: Apply Disney Principles for Service Excellence

    • Proven ways to implement a successful donor-centric overhaul
    • Treat donors & volunteers as customers: Tips to make them feel valued
    • Tools to streamline your efforts: Respecting the value of donor's time
    • Tips & tools to assess your services: How to improve your processes
  • Empower Your Employees: Disney Tips to Ensure Reliability & Accountability

    • Keys to getting your employees devoted to organizational service
    • Strategies to ensure your donors become, and stay, the top priority
    • Making customer service non-negotiable: Techniques for assurance
  • Growing the Donor Base: Strategies to Improve Retention & Boost Donations

    • Adapting traditional customer service programs: Turn donors into fans
    • Strategies to create positive association to make clients love your organization
    • Customer service methods to foster ongoing support & boost donations
  • Live Q&A session - Have your specific customer service questions answered.

About The Speaker

Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former speaker and seminar leader for the Disney Institute.

  • Teri instills the service excellence culture in all sizes of businesses. She has helped many diverse organizations over the years such as Cool Cuts 4 Kids, Nokia, Fiserv Technologies, Art Gallery of Ontario, AAA, Rollins College, Ernst & Young, First Citizens Bank, and Subway apply the best practices of continuous improvement in both quality and service to achieve their goals.
  • Teri as also brought her expertise to the nonprofit sector, helping nonprofits such as YMCA, Nyack Hospital, Florida's Turnpike Enterprise, America's Blood Centers, Floridas Blood Centers, Carolina Blood Centers, City of Winter Garden, and City of Rochester.

Program Benefits

In this practical, 60-minute webinar, you and your colleagues will learn ways to effectively use customer service techniques to inspire donor loyalty for your mission and your cause.