- Webinar DVD's and CD's:
Zappos Service Secrets: WOW Your Customers & Empower Your Employees Webinar Recording Price:
199.00 (U.S. Dollars)
Empowering your employees to create a winning team culture and atmosphere to provide "Zappos-like" service improves customer engagement, loyalty and satisfaction. Learn how you can build your employees' motivation, making them WANT to work for you and WANT to please every customer. Join us for a 60-minute webinar, where you and your colleagues will discover:
- Build high-performance teams & relationships: Transform culture into exceptional service
- Keys to transform & customize the Zappos strategy to empower YOUR service workforce
- Motivate and Inspire employees to go above & beyond standard support
- Accountability techniques: Inspire employees to go above & beyond standard support
This 60-minute webinar will provide you with the secrets to customize a standout customer service team that WOWS customers the Zappos way.
- Become the Zappos of Your Industry: Customer Excellence at Your Service
- Secrets to delivering exceptional customer service
- Above & beyond: Keys to "WOWing" customers and building loyalty
- How to please your customers quickly & accurately without mistakes
- Strength in Numbers: "If You Want to Go Far, Go Together"
- Techniques to hire people who fit your culture
- Team building: Build the culture that drives extraordinary service
- Cut unnecessary employee turnover with simple strategies
- Motivate Your Service Force: Build a Team of Ecstatic & Empowered Employees
- Strategies to grow: Inspire, learn & reach new levels of excellence
- Personal accountability: How to measure service excellence to motivate
- Reward programs to motivate employees to go above and beyond
- Live question & answer session: Have all your Zappos customer service questions answered.
Steve Ferrante is the CEO & Trainer of Champions of Sale Away LLC., providing Pinnacle Performance Sales, Customer Service and Winning Team Culture training, speaking and professional development services to success-driven businesses throughout North America. A true student of the selling profession, Steve has 25 years of successful sales, sales management, and sales training experience.
- As the producer and host of the Pinnacle Performance sales and customer service training program, Steve has received national acclaim for teaching corporate sales and service organizations how to build a winning team culture, improve customer relations and produce greater sales results!
- Regarded a dynamic and engaging speaker with the ability to increase motivation and inspire confidence, Steve’s presentations have been successfully featured at conferences and conventions for a variety of corporations, associations and organizations throughout North America.
- For detailed information visit saleawayllc.com. Steve can be reached directly at 866-721-6086 ext. 701 or via email at email@example.com
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.