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Quit Complaining! Create a Customer-Focused Culture like Zappos & Disney


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

When internal customer service is strong like Zappos, Disney, or Starbucks any manager or employee can be a hero. Cutting costs, increasing productivity, & improving interdepartmental cooperation groom a thriving team in a short time. How can you make dramatic positive changes across your organization? Join us for this 60-minute program where you'll discover:

  • Lessons learned from Disney, Zappos, & Starbucks on building great teams
  • How to create a customer service culture that improves productivity
  • 4 Keys to cultivating a culture of empathy between teams & departments
  • 6 golden rules to boosting group morale
  • A powerful tip from Stephen Covey on instantly improving listening ability

Program Highlights

  • What Disney, Zappos, & Starbucks are Doing to Pave the Way

    • What they're doing differently for great customer service
    • How to use motivational tools & measure customer service excellence
    • When you should & shouldn't invest in employee training
  • Effective Ways to Change the Culture

    • Keys to unleash customer service collaboration
    • How to successfully implement a monthly "Happiness Survey"
    • Solutions to create & celebrate a customer service culture of fun
  • Top Proven Strategies to Boost Morale

    • Steps to establish internal customer trust & rapport
    • Actions that create barriers between work teams & how to avoid them
    • How to empower your team by increasing their accountability
    • A powerful tip from Stephen Covey that instantly sparks productivity
  • LIVE Q&A session - Hear expert answers to all your customer service questions!

About The Speaker

Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.

  • As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
  • Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
  • Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.

Program Benefits

This practical, 60-minute webinar will provide you & your team tools to create a customer service team that runs as smoothly as Disney, Zappos, or Starbucks.