Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Process mapping is a very effective diagnostic tool to target and correct errors and problem areas in your process. This practical method helps you create specific solutions that eliminate non-value adding work, wasted time and costs. In this 60-minute webinar you and your team will discover how to:

• Document and analyze data to redesign processes for improvements
• Start up and maintain successful process improvement projects
• Target "broken" processes and develop lasting solutions
• Engage and motivate teams to streamline processes
• Give clear direction to your process improvement efforts

Program Highlights

• Process Mapping: Tools to Create a Structure for Success

  • Identifying flaws & bottlenecks: Get to the root of common setbacks
  • How to choose the right levels of process mapping for your organization
  • Keys to assessing the 16 symptoms of a broken process
  • Delivering effective recommendations that get results

• Cut Errors, Reduce Costs with Process Mapping

  • The five "lenses" for process analysis to gather data
  • Keys to creating a Customer Report Card tailored to your organization
  • How to gauge and transform employee frustrations into quality solutions
  • Allocating time efficiently when assessing cycle, process and wait times

• Techniques to Improve Your Core Processes

  • Budgeting & calculating costs of a process using Activity Based Costing
  • Design principles to improve efficiency & customer satisfaction
  • Five actionable options for successful process implementation

• Question and Answer Session - Hear real-world process mapping questions answered!!

About The Speaker

Daniel J. Madison is recognized as a leading authority on process mapping and improvement. His experience includes: Principal in Value Creation Partners, an organizational consulting and training firm.

• Author of "Process Mapping, Process Improvement and Process Management."
• Helping clients increase value through operational improvement, lean techniques, and executive coaching.
• Assisting clients such as Cisco Systems, Applied Materials, Health Alliance Plan, California League of Cities, AT&T, United Space Alliance, and the US Department of Agriculture.
• Teaching courses on Process Mapping and Process Improvement, Process Metrics, Management, and Controls, and Analyzing and Improving Office and Service Operations (Lean Office)

Program Benefits

In this 60-minute program you and your team will gain clear guidelines to closely assess your current processes, and effective tools for making improvements that eliminate frustrations, errors, time and costs.