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Business Etiquette Essentials: Build Better Relationships & Boost Results


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

With modern workplaces leaning towards more of a casual atmosphere, business etiquette is now more important than ever. How you present yourself, your professional manners & first impression(s) are all vital to enhance your career success! Please join us for this 60-minute presentation where you & your colleagues will discover:

  • Ways to ensure a good start with a great & lasting first impression
  • Solutions for handling tricky situations with confidence & poise
  • Common etiquette errors & oversights: Keys to avoiding them
  • Strategies to develop an action plan for your professional enhancement

Program Highlights

  • Etiquette Essentials for Today's Top Admin

    • Best practices & protocol for the modern administrative professional
    • Face to face vs. phone interactions: Keys to effective communication
    • Strategies for adapting to difficult people & situations
  • Manners That Make a Difference: Boost Success & Advance Your Career

    • Dress for success: Tips to perfect your professional presence
    • How your office or cubicle can project your professionalism
    • "Business casual" defined: How casual is Friday?
  • Current Electronic Communication Etiquette: Skills That Set You Up For Success

    • Telephone etiquette: Presenting yourself professionally & enthusiastically
    • Email etiquette: Do's & don'ts of effective communication
    • Social networking, text & instant messaging: Which rules apply?
  • LIVE Question & Answer Session - Have your specific business etiquette questions answered!

About The Speaker

Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.

  • As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
  • Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
  • Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.

Program Benefits

Please join us for a 60-minute webinar, where you'll discover essential business etiquette practices & advice that every administrative professional should know.