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Customer Service The Disney Way: Keys to Creating a Better Experience

Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

The biggest concern with the customer experience today, is the way customers are being treated. This issue can be the tipping point that sends your customers to the competition. How can you deliver top notch service where you're raising the bar and over-delivering to your customers, colleagues & organization? Join us for an interactive, 60-minute webinar where you will discover:

  • Essential service strategies: Make your customers happy & your job easier
  • Effectively handle customers & clients: The latest professionalism & etiquette tips
  • Key tactics for dealing with difficult & enraged customers for positive results
  • Ways to collaborate with management & peers to boost customer satisfaction

Program Highlights

  • First Contact: How Admins Can Make a Lasting First Impression

    • Be the company's face: Customer service secrets for creating stellar experiences
    • Speaking on the phone vs. face-to-face: Etiquette to impress customers
    • Strategies to become an effective but friendly gatekeeper with poise & polish
  • Key Strategies for Handling Your Most Demanding Customers & Clients

    • How to get customers to believe & trust you are on their side
    • Tactics for handling a complaint when the customer caused the problem
    • Ways to appropriately respond when customers react with emotions
  • How Admins Can Effectively Use Customer Feedback to Succeed

    • Collaborate with management & peers to create an everlasting impression
    • Tools to convert satisfied clients into loyal customers
    • See "through the lens of the customer" - value & utilize their feedback
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.

  • As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
  • Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
  • Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.

Program Benefits

Please join us for a 60-minute webinar, where you'll discover practical customer service tactics & advice that every administrative professional should know.