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At-Risk Customers: Why They Leave, and How to Win Them Back


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Do you know the value of your customers? When you focus on increasing customer retention by only 5 percent, you can boost your profitability by 100 percent. How can you effectively retain your at-risk customers by focusing on the features you can control and avoiding the ones you can't? Join us for a live, 60-minute webinar where you will discover:

  • Key steps to identifying the early warning signs that you're losing a customer
  • How to stop committing the 7 deadly sins of customer service
  • Effective ways to turn customer anger into customer loyalty
  • The top 3 customer loyalty destroyers & how to avoid them

Program Highlights

  • How to Identify the Early Warning of Your "At-Risk" Customers

    • Startling statistics about customer complaints & what you should know
    • 6 reasons why customers leave & key steps to address them
    • Why customer silence is not always golden!
  • Analyzing Your Customer Service Program: Changes You Must Implement Now

    • Building strong relationships with the right customers
    • How to assess day-to-day interaction with at-risk customers
    • The 7 sins of customer service: How to address them before it's too late
  • 12 Ways to Stop Kissing Customers Goodbye & Boost Commitment

    • Best Practices to turn customer anger into customer loyalty
    • How to build trust even with the most concerned or frustrated customers
    • Key strategies to avoid the top 3 customer loyalty destroyers
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Debra J. Schmidt is known as the Loyalty Leader. She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. As the owner of Loyalty Leader Inc., Debra provides training, consulting and keynote addresses for Fortune 500 companies, small businesses, professional organizations and trade associations throughout the United States. She has developed customer service standards and delivered training for companies such as Northwestern Mutual, Miller Brewing Company, Wells Fargo, Roundy's, American Family Insurance, Kohler Co, Lucent Technologies and the Green Bay Packers.

  • Debra is an author, consultant, trainer and professional speaker. She is in demand as one of the nation's top customer loyalty experts-helping clients keep more customers, retain more employees, get more referrals and sell more products.
  • She has a master's degree and over 28 years of customer service management and sales experience in a wide range of industries. Debra was nominated for an Emmy award in 1991 and has won six national marketing awards.
  • In addition to her monthly television appearances on Fox News in Milwaukee, Wisconsin, Debra has been a featured guest on radio shows throughout the U.S. Her articles have appeared in hundreds of magazines and on-line publications.
  • Debra is the author of three books: Building Customer Loyalty from the Inside Out, The Extra Mile and 101 Ways to Build Customer Loyalty. She is also a featured author in the following books: How You Can Increase Your Sales in Any Economy, and Chicken Soup for the Christian Woman's Soul.

Program Benefits

Join us for this informative 60-minute webinar where you will discover how to harness the value of customers by focusing on building relationships with the ones who keep you in business.