Getting to the Root Cause: Tools to Fix Errors, Improve Quality
Recording Price: $199.00
(Includes Proprietary Materials)
Repeat problems not only have a negative impact on an organization's bottom line, but can also damage an organization's reputation to its customers. In this 60-minute webinar program you and your team will discover:
Specific tools to apply in diagnosing recurring problems
Steps to isolating and identifying the real root cause of repeat problems
Three solutions you can apply to correct the problem and stop it
How much repeat problems are really costing your organization
Effective Root Cause Analysis: Where Do You Start?
CREI problem statement - key tool for effective analysis
Using questions and data to identify the problem's source
Management's role in finding and fixing errors
Understanding the tangible and intangible costs of recurring errors
Tools for Getting to the Root Cause of Repeating Problems
The four levels of root cause you need to know
Tools for identifying and evaluating potential causes
Methods for confirming your root cause diagnosis
Effective Action Steps to Eliminate Recurring Problems
Three solutions to stop errors and prevent reoccurrences
Risk evaluation of taking action to correct root causes
Measuring effectiveness of actions taken
Documenting results of Root Cause Analysis using FMEAs
Question and Answer Session - Hear real-world root cause questions answered!
About The Speaker
Cathy Fisher is a dedicated quality professional and founder of Quistem, LLC and Quality Improvement strategies.
With over 30 years of industry experience, Cathy has worked with thousands of organizations representing industry sectors from manufacturing, chemical processing, information management to professional services providers as well as government agencies and contractors.
She provides customized management systems development, business planning, business systems evaluation/audit, process improvement and technical competency development programs to support organizations in their mission to establish customer focused processes which provide profitable results.
Recently introduced Quistem, LLC, an online quality/technical mentorship program for quality and technical professionals to increase their knowledge and put into action quality improvement tools in order to achieve outstanding results for their employer and excel in their career growth.
This practical 60-minute webinar will provide you and your colleagues with the latest information on creating lasting solutions by identifying the underlying cause of problems.