Handling Difficult Conversations: Keys to Stopping Bad Behavior
Recording Price: $199.00
(Includes Proprietary Materials)
We all do it - avoid difficult conversations, hoping the problem will go away. If left unaddressed, these problems fester - causing bigger problems for you and your team. Join us for a 60-minute webinar where you and your team will discover how to:
Deliver criticism without creating confrontation and conflict
Eliminate the fear of confronting employees
Handle employees with bad attitudes
Prevent a worker's negative emotions from spreading to others
Keys to Dealing with "Attitude Problems" and "Rule Breakers"
Keys to delivering hard-hitting messages
Take control of your toughest behavior problems
Head off negative emotions - before they spread
Specific Examples of What to Say - and When to Say it
Criticize without trampling egos: The do's and don'ts
Eliminate the fear of confronting difficult employees
Turn difficult employees into valuable team members
Handle the Top 10 Most Difficult Conversations with Employees
Tips to managing conflict - instead of having it manage you
How to build trust and create the most positive outcome
Curb Gossip, Negativity, tardiness and Absenteeism
Live Question and Answer Sessions - Have Your Specific Questions Answered
About The Speaker
Keith Sanders is the president of Keith Sanders International, LLC. Keith is a communications expert who works with leaders who want to increase their influence in the workplace:
In the past decade, Keith has presented more than a thousand live programs to hundreds of companies and associations in 44 states, Canada and Puerto Rico.
Some of his delighted clients include Kraft Foods, AutoZone, the United States Army National Guard, Florida Power & Light and the YMCA
His background in television news and radio management helped him learn how to build strong teams under strict deadlines when emotions are high. Now, through keynotes, training and coaching, Sanders shares his expertise to help managers generate more rapport with the people they supervise, foster stronger relationships to encourage cooperation and, ultimately, increase results - meaning happier employees, a more harmonious office and boosting business.
Great communicators know the importance of dealing with tough situations - quickly and professionally. Tools exist that can make these conversations happen sooner, go more smoothly and produce better outcomes. This 60-minute program will provide you with proven ways to handle difficult conversation, allowing you to create and maintain a more positive work environment for your entire team.