Customer Service the Disney Way: Game Changing Strategies that WOW
Recording Price: $199.00
(Includes Proprietary Materials)
Disney has not only developed a legendary customer service strategy, but they have delivered it consistently for years. How can you adapt the Disney service secrets & strategies into your organization's service operations for priceless results? Join us for an interactive, 60-minute webinar where you will discover:
Keys to exceed normal service expectations & keep them coming back
Valuable service tools to make the customer's experience a top priority
How to apply Disney's real world service secrets to your customer's needs
Tips to make service excellence a part of everyday operations & culture
Mickey Mouse's Advice: How to Build & Maintain a Proven Service Plan
Keys to implement the Disney's well-known methods & secrets
How to address service issues with the five-step coaching process
Ways to define what you want your service culture & strategy to emulate
Apply Your Service Strategy: Keys to Become the Disney of Your Industry
How to see each situation through the lens of the customer
Animated vs. automated: Ensure employee performance is an A+
Tips to ensure that service excellence is non-negotiable
Empowering Your Employees: How to Ensure Reliability & Accountability
Disney's effective methods for accountability - Learn from the best!
Leadership tools to encourage involvement & build an improved culture
Disney motivational techniques to promote service excellence
Interactive Q&A Session: Have your Specific Questions Answered Live!
About The Speaker
Mark David Jones, President, Small World Alliance, Inc.
Mark's career as a Disney leader spanned 26 years, during which he managed various key operational functions & was in
charge of Leadership, Creativity & Innovation, & Quality Service initiatives.
As the corporate expert on Culture & Service, he led the Disney Institute's development & numerous Fortune 500 company transformation efforts.
In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious "Partner's in Excellence" award - Disney's highest regarded corporate award.
Mark is an acclaimed "anti-consultant" - having worked with dozens of Fortune 500 companies & numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic & engaging style has earned him a reputation for inspiring audiences to action.
Currently, as the Founder & President of Small World Alliance, Inc., Mark leads a consortium of former Disney executives & other experts who share their implementation insights with companies all over the world - specializing in "behind-the-scenes" best practices in customer service, employee engagement, & leadership. He is the co-author of the best-selling book Lead With Your Customer: Transform Culture & Brand into World-Class Excellence.
This interactive 60-minute webinar will provide you with proven strategies to implement Disney's world-renowned service secrets & build them into your daily service operations.