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Conducting Supplier Audits: Practices to Ensuring Your Quality Standards


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Companies are being held to higher accountability for quality of product and service. Those with a critical eye on quality must be selective in the criteria and techniques used to chose and monitor suppliers. How do you ensure suppliers' standards meet yours, and where do you start? Join us for this 60-minute webinar where you and your staff will learn: Which suppliers should be audited - and why

  • What to look for when performing supplier audits
  • Who should participate in the audit process
  • What should happen once the audit is completed

Program Highlights

  • Supplier Audits: Key to Successful Quality Management

    • What audits with a quality focus can do for your company
    • How a risk management perspective improves audit planning
    • Expanding the risk perspective with supply chain thinking
  • Conducting and Leveraging Supplier Audits

    • Matching auditors to supplier characteristics
    • Developing & conducting the audit process
    • The three levels of decision after the audit
    • What you can do if your supplier fall short of expectations
  • How Supplier Characteristics Drive the Audit Plan

    • Identifying the role of the Supplier's Human Skill Requirements
    • Considering Technical Process Capacity and Reliability
    • Risks created by external dependencies
  • Live question and answer session - Have Your Supplier Audit Questions Answered!

About The Speaker

Duke Okes, MA, CMQ/OE, CQE, CQA has consulted on quality management for more than 25 years. He helps organizations develop and implement operating processes, evaluate those processes using performance metrics and quality audits, and do effective root cause analysis when results are less than desired. His background and experience include:

  • Working with healthcare, government, insurance, manufacturing and research organizations in the U.S., Canada, Mexico, Caribbean, Europe, and Asia.
  • Degrees in technology, business and education, and he was adjunct professor teaching statistics and research methods in business and technology academic programs.
  • Author of "Root Cause Analysis: The Core of Problem Solving and Corrective Action," co-editor of "The Certified Quality Manager Handbook" (2nd ed.), and has published more than four dozen articles on quality management.
  • Developer and instructor for courses on process management, failure mode & effects analysis, quality auditing, performance metrics, statistical process control, root cause analysis, facilitation skills and train the trainer.

Program Benefits

This practical, 60-minute webinar will provide you and your team with tools to make your supplier audits a value-adding component of your quality program.