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Vendor Management in A/P: Keys to Improving Communication & Operations


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Vendor relations and interactions play an important role in the daily functions of Accounts Payable professionals. Poor vendor relations and communications can cause major headaches and can interfere with an organization's operations. What can you do to eliminate the impact of these issues at you're A/P department? Join expert speaker, David Hay and discover: How to make your job easy: Get vendors on board with invoicing for payments

  • Strategies to handle difficult or problematic vendors
  • Keys to better communicate with vendors via phone, email and the web
  • Avoid the most serious problems that can occur when vendor issues are not addressed

Program Highlights

  • Tackling Vendor Relationships in AP: Keys to Getting Started

    • How to create good vendor managements habits for your A/P department
    • Understand the most important rules in the vendor/supplier relationship
    • How to negotiate excellent payment terms for starters
  • Effective Techniques to Overcome Your Biggest Vendor Headaches

    • Effective techniques for retrieving over payments to vendors
    • How to handle late payments and discounts taken when they shouldn't be
    • Tricks for tracking discrepancies & lack of information that makes your job difficult
  • Communication Strategies to Get What You Need When You Want It

    • Solve problems & increase results: Ways to establish rapport with your vendors
    • How to deal with difficult vendors who are looking for payments
    • Improve company-wide efficiency: Tips to teaming up with purchasing & procurement
  • Bonus * Live Q&A: Have Your Specific Questions Answered!

About The Speaker

David Hay is considered a veteran in the Accounts Payable field. As a recent retiree, David currently works closely with The Accounts Payable Network as part of TAPN's advisory board and a Senior Consultant.

  • David has worked with GE Capital, GE Medical Systems and GE Industrial Systems. As a member of key focus groups and task forces, he helped the GE businesses with their EDI and e-commerce initiatives. In his 24 years of GE experience, he has held several key management positions in financial services, e-commerce and sales & marketing. A former international banker, David has over 35 years of experience in the financial and e-commerce industries.
  • He was formerly the marketing manager for e-payments and financial services for Global eXchange Services (GXS), where he was responsible for the strategic direction and development of GXS's online invoicing and payment solutions for B2B e-commerce on a worldwide basis and has served on GE Capital's initiative to create a GE Center of Excellence for e-billing.
  • David provides consulting services in payables improvement and procure-to-pay process. He is also a regular speaker at accounts payable and payment conferences and is the CFO of Atlantis Divers in Richmond, Virginia where he is also an accomplished diver.

Program Benefits

This jam packed, 60-minute training will provide you with effective practices and hands-on approaches to tackling vendor headaches in your Accounts Payable department.