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Stop Kissing Your Customers Goodbye: Why They Leave & How to Win Them Back

Summary

Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Do you know the value of your customers? When you focus on increasing customer retention by only 5 percent, you can boost your profitability by 100 percent! How can you effectively retain your "at-risk customers" by focusing on the factors you can control and avoiding the ones you can't? Join us for a live, 60-minute webinar, where you will discover:

  • Steps to identify the early warning signs that you're losing a customer
  • How to stop committing the 7 deadly sins of customer service
  • Effective ways to turn customer anger into customer loyalty
  • The top 3 customer loyalty destroyers & how to avoid them
  • Proven examples of how to successfully win back lost customers

Program Highlights

  • How to Identify the Early Warning Signs of "At-Risk Customers"

    • Recent statistics about customer complaints & what to look at!
    • 6 reasons why customers leave & key steps to address them
    • Why customer silence does not always mean customer happiness
  • Analyzing Your Customer Service Program: Changes to Implement Now

    • Keys to build stronger relationships with the right customers
    • How to assess day-to-day interaction with your at-risk customers
    • The 7 sins of customer service & ways to address them before it's too late
  • Proven Strategies to Keep Clients: Tips to Keep Customers Buying

    • 12 Ways to Stop Kissing Customers Goodbye & Boost Commitment
    • Best Practices to turn customer anger into customer loyalty
    • How to build trust with your most concerned & frustrated customers
    • Key strategies to avoid the top 3 customer loyalty destroyers
  • LIVE Interactive Q&A - Have your questions answered by the expert!

About The Speaker

Debra J. Schmidt is known as the Loyalty Leader. She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. As the owner of Loyalty Leader Inc., Debra provides training, consulting and keynote addresses for Fortune 500 companies, small businesses, professional organizations and trade associations throughout the United States.

  • She has developed customer service standards and delivered training for companies such as Northwestern Mutual, Miller Brewing Company, Wells Fargo, Roundy's, American Family Insurance, Kohler Co, Lucent Technologies and the Green Bay Packers.
  • She has a master's degree and over 28 years of customer service management and sales experience in a wide range of industries. Debra was nominated for an Emmy award in 1991 and has won six national marketing awards.
  • Debra is the author of three books: Building Customer Loyalty from the Inside Out, The Extra Mile and 101 Ways to Build Customer Loyalty. She is also a featured author in the following books: How You Can Increase Your Sales in Any Economy, and Chicken Soup for the Christian Woman's Soul.

Program Benefits

Join us for this LIVE, 60-minute webinar where you will discover key strategies for how to harness the value of customers by focusing on building relationships with the ones who keep you in business.