Customer Service the Disney Way: Attract More Students & Boost Retention
Recording Price: $199.00
(Includes Proprietary Materials)
If you don't know how to handle allegations of misconduct in the workplace and investigate them effectively your employees will get their attorneys, the EEOC or DOL involved. How do you conduct a workplace investigation without placing your company at risk for costly litigation? Join us for this 60-minute webinar where you and your colleagues will discover:
The allegation is made, now what? Keys to handle your investigation
Step-by-step guidance: How to maintain your investigation on track
Specific questions you should and shouldn't ask
The most common investigator mistakes & how to avoid them
Documentation do's & don'ts: Solutions to avoid legal liability
What has changed since Vance v. Ball State University
Bonus: Sample Interview Plan and Document List included with presentation
Workplace Investigations: What to Do at Every Phase of the Process
Plan & structure an internal investigation: Keys for success
Handle employee complaints: Effective procedures you need in place
Documentation guidelines: From initial complaint to wrap-up
Key considerations to account for since Vance v Ball State University
Conduct an Effective Investigation: Limit Liability, Avoid Fines
What's legal and what's not: Federal & state laws you need to know
How to gather complaints, evidences & document the findings
Specific tips for interviewing the victim, accused and witnesses
Investigation Traps & Pitfalls: Solutions to Your Toughest Challenges
The wrap-up: Keys to communicate disciplinary actions or terminations
Tips to balance privacy concerns and the need for information
How to respond to allegations against the executive team
Live Question & Answer Session: Hear Workplace Investigation Questions Answered!
About The Speaker
Max Muller has more than 36 years of business experience as an attorney, businessman and professional trainer.
In 1990, drawing on his diverse background, he began a consulting practice focusing on providing practical solutions in the areas of workplace legalities, e.g., equal employment opportunity, sexual harassment, FMLA, ADA, COBRA, FLSA, ADEA, etc.; safety and health regulatory compliance (OSHA); facilities management; and, warehousing/ inventory control.
He authored several books like "The Manager's Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, Second Edition" AMACOM Books and SHRM, New York City, August 2013.
He has presented more than 3,000 seminars, webinars and pod-casts all over the world attended or listened to by more than 100,000 people.
With this practical, 60-minute webinar you will learn how to conduct an effective workplace investigation, minimizing headaches, legal liability and fines.