Handling Difficult Conversations: Keys to Stopping Bad Behavior
Recording Price: $199.00
(Includes Proprietary Materials)
Difficult conversations are stressful, but critical for maintaining a productive workplace. Learn how to have those difficult conversations without bruising egos or causing a bigger conflict. Join us for this interactive, 60-minute webinar to discover:
Put your mind at ease: How to prepare for your difficult conversation
Ways to provide constructive criticism without creating conflict
The lost art of confronting problems - directly and professionally
Post-conversation strategies: Provide feedback, avoid backlash
Prepare for Your Conversation: Identify & Understand the Problem
How to dealing with attitudes, egos and other problem areas
3-step model to identify which issues are worth confronting
Stay cool under fire: Pointers to keep emotion out of your conversation
Strategies for Supervisors: Deliver a Difficult Conversation Successfully
Solution-focused strategies to respond to bad behavior
Criticize without trampling egos: The do's and don'ts
Keep disagreements from escalating into arguments
Post-Conversation Skills: Encouraging Open Lines of Communication
Specific follow-up techniques to change negative behavior
Resolve conflict and still maintain a positive relationship
Stop gossip & negativity: Clean up the potential backlash
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results
This 60-minute program will provide you with proven ways to handle difficult conversation, allowing you to create and maintain a more positive work environment for you and your entire team.