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Handling Difficult Conversations: Keys to Stopping Bad Behavior


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Difficult conversations are stressful, but critical for maintaining a productive workplace. Learn how to have those difficult conversations without bruising egos or causing a bigger conflict. Join us for this interactive, 60-minute webinar to discover:

  • Put your mind at ease: How to prepare for your difficult conversation
  • Ways to provide constructive criticism without creating conflict
  • The lost art of confronting problems - directly and professionally
  • Post-conversation strategies: Provide feedback, avoid backlash

Program Highlights

  • Prepare for Your Conversation: Identify & Understand the Problem

    • How to dealing with attitudes, egos and other problem areas
    • 3-step model to identify which issues are worth confronting
    • Stay cool under fire: Pointers to keep emotion out of your conversation
  • Strategies for Supervisors: Deliver a Difficult Conversation Successfully

    • Solution-focused strategies to respond to bad behavior
    • Criticize without trampling egos: The do's and don'ts
    • Keep disagreements from escalating into arguments
  • Post-Conversation Skills: Encouraging Open Lines of Communication

    • Specific follow-up techniques to change negative behavior
    • Resolve conflict and still maintain a positive relationship
    • Stop gossip & negativity: Clean up the potential backlash
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
  • She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
  • She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results

Program Benefits

This 60-minute program will provide you with proven ways to handle difficult conversation, allowing you to create and maintain a more positive work environment for you and your entire team.