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Disney-Style Service for Non-Profits: Creating Magic for Your Donors


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Disney has not only developed an outstanding customer service program, they have delivered it consistently for decades. Adapting the successful Disney model of customer service to your nonprofit will increase donor retention and inspire greater support. How can you use this model to emotionally connect with donors and raise more money for your nonprofit? Join former Disney leader, Mark David Jones, for this highly-informative, 60-minute webinar where you will discover:

  • How to build a Disney-like culture to improve donor retention
  • Keys to making supporters & constituents feel valued & appreciated
  • How to get your organization onboard with customer service techniques
  • Turning donors into fans - Strategies to gain sustained support

Program Highlights

  • Applying Behind-The-Scenes Secrets of World Class Success to Nonprofits

    • Keys to excellence: - learn the hidden formula to Disney's success
    • How Disney and Nonprofits are different, and surprisingly alike
    • Think like your donors - how to understand all your "guests"
  • Success by Design: Build a Donor-Centered Experience with Disney's Plan

    • Keys for getting your personnel devoted to organizational service
    • Strategies to ensure your donors become, and stay, the top priority
    • How to implement the "Integrity Matrix Tool" - Disney's secret weapon
  • Grow Your Donor Base: Strategies to Improve Retention & Boost Donations

    • How to make constituents fall in love with your nonprofit!
    • Effective strategies for treating donors like VIP's (Very Important Persons)
    • Customer service methods that cultivate relationships & boost donations
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Mark David Jones, President, Small World Alliance, Inc. Mark's career as a Disney leader spanned 26 years, during which he managed various key operational functions & was in charge of Leadership, Creativity & Innovation, & Quality Service initiatives.

  • As the corporate expert on Culture & Service, he led the Disney Institute's development & numerous Fortune 500 company transformation efforts.
  • In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious "Partner's in Excellence" award - Disney's highest regarded corporate award.
  • Mark is an acclaimed "anti-consultant" - having worked with dozens of Fortune 500 companies & numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic & engaging style has earned him a reputation for inspiring audiences to action.
  • Currently, as the Founder & President of Small World Alliance, Inc., Mark leads a consortium of former Disney executives & other experts who share their implementation insights with companies all over the world - specializing in "behind-the-scenes" best practices in customer service, employee engagement, & leadership. He is the co-author of the best-selling book Lead with Your Customer: Transform Culture & Brand into World-Class Excellence.

Program Benefits

Join us for this 60-minute webinar to discover ways to effectively use Disney customer service techniques to inspire donor loyalty for your nonprofit's mission and ultimately raise more money!