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Powerful Communication Skills for Admins: Be More Assertive & Drive Results


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Assertiveness and determination are common characteristics of today's leading administrative professionals. However, many of us are afraid to voice our opinion or ask for what we need due to the fear of being seen as too direct or aggressive. Join us for this live, interactive 60-minute webinar where you will gain skills to effectively communicate and discover:

  • Ways to express your opinions with confidence and tact
  • How to handle any form of criticism or feedback professionally
  • Techniques for tackling tough situations and disarming conflict
  • The importance of projecting confidence for maximum impact

Program Highlights

  • Assertive vs Aggressive Communication: Strategies for Success

    • Powerful words every professional should use and which ones to avoid
    • Tactics to build the confidence for speaking up without coming across as pushy
    • Clear examples of aggressive, assertive and weak behavior
  • Top Notch Communication Tools: What to Say and When to Say it

    • Best practices for controlling emotions and establishing the right tone
    • How to respectfully say "No" in an appropriate situation
    • Establishing balance between "being overly aggressive" and "too nice"
  • Handling Criticism and Difficult Situations with Composure

    • Critical skills that instantly diffuse conflict and confrontations
    • Techniques for responding to criticism with poise and professionalism
    • Keys to interacting and getting along with others - even the most difficult
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Ms. Jett has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
  • Pamela has served clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, plus many other notable organizations.
  • She is the developer of several learning programs including "Communicate with Confidence: A Woman's Guide" and "Mind Your Own Business: A Career Management System."
  • Her programs take participants beyond theory to hands-on application for immediate results.

Program Benefits

Join us for this 60-minute webinar to discover essential skills for powerful communication needed to become more confident, credible and assertive.