Powerful Communication Skills for Admins: Be More Assertive & Drive Results
Recording Price: $199.00
(Includes Proprietary Materials)
Assertiveness and determination are common characteristics of today's leading administrative professionals. However, many of us are afraid to voice our opinion or ask for what we need due to the fear of being seen as too direct or aggressive. Join us for this live, interactive 60-minute webinar where you will gain skills to effectively communicate and discover:
Ways to express your opinions with confidence and tact
How to handle any form of criticism or feedback professionally
Techniques for tackling tough situations and disarming conflict
The importance of projecting confidence for maximum impact
Assertive vs Aggressive Communication: Strategies for Success
Powerful words every professional should use and which ones to avoid
Tactics to build the confidence for speaking up without coming across as pushy
Clear examples of aggressive, assertive and weak behavior
Top Notch Communication Tools: What to Say and When to Say it
Best practices for controlling emotions and establishing the right tone
How to respectfully say "No" in an appropriate situation
Establishing balance between "being overly aggressive" and "too nice"
Handling Criticism and Difficult Situations with Composure
Critical skills that instantly diffuse conflict and confrontations
Techniques for responding to criticism with poise and professionalism
Keys to interacting and getting along with others - even the most difficult
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
Ms. Jett has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
Pamela has served clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, plus many other notable organizations.
She is the developer of several learning programs including "Communicate with Confidence: A Woman's Guide" and "Mind Your Own Business: A Career Management System."
Her programs take participants beyond theory to hands-on application for immediate results.
Join us for this 60-minute webinar to discover essential skills for powerful communication needed to become more confident, credible and assertive.