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Excellent Service is Good for Business: Win Customers & Keep Them Forever


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

As an administrative professional, you're the face of the company and creating a positive experience for customers will strengthen loyalty as well as leave a lasting impression. How can you deliver top notch customer service by raising the bar to a new level of excellence? Our upcoming live, 60-minute webinar will provide you with tools to keep your customers forever and out-service the competition. Join us to discover:

  • Strategies to stand out & create a positive customer experience
  • Ways to create loyalty & inspire customers to be your best advocates
  • Techniques to diffuse unhappy, difficult or irate customers
  • Keys to collectively enhance the quality of service company-wide

Program Highlights

  • First Impressions Count: Your Role in a Positive Customer Experience

    • Essentials for exceeding expectations - impress customers from the start
    • Effective tips to quickly earn your customer's trust & build loyalty
    • Proven strategies to secure a competitive advantage
  • Tools Top Admins Use to Diffuse Difficult Customers Without Exploding

    • Effective techniques to turn complaints into opportunities
    • How to get customers to believe you are on their side (because you are)
    • Keys to professionally diffuse angry, irrational & downright rude customers
  • What Admins Can Do to Drive Outstanding Customer Satisfaction Company-Wide

    • Ways to collaborate with management & peers to improve satisfaction
    • Steps to determine what you can resolve & what goes to the next level
    • Tactics to enhance communication for efficient delivery of quality
  • Live Question & Answer Session - Have your customer service questions answered by an expert!

About The Speaker

Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.

  • As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
  • Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
  • Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.

Program Benefits

This practical, 60-minute webinar will prepare you for delivering service that impresses customers, keeps them coming back and exceeds the competition.