Apple Service Secrets: Wow Your Customers & Build Loyalty
Recording Price: $199.00
(Includes Proprietary Materials)
Apple is one of the most recognized and admired brands in the world. Their customer service methods have contributed immensely to the company's success. How can you uncover Apple's service secrets and implement a customer service model to WOW your customers? Join us for this 60-minute webinar to discover:
Apple customer service essentials for success
Strategies to implement Apple's service model
5 steps of Apple's customer service approach
How to effectively resolve problems the Apple way
Keys customer service mistake and how to avoid them
Apple Customer Service Essentials: What Your Need to Know
What words or phrases to avoid while dealing with customers
Keys for best responding to positive and negative emotions
How Apple's service model can lead directly to increased sales
Embracing Apple's Service Approach: Guidelines for Success
The 5 steps of the Apple customer service model
Keys for building rapport with customers and increasing loyalty
Seeing the customer's point of view: How to express empathy
Solve Problems the Apple Way: Increase Satisfaction & Repeat Business
Strategies to effectively solve problems and restore trust
Keys for using pacing and listening to satisfy customers
How to handle specific scenarios: Situational roleplay
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Myra Golden runs Myra Golden Media, a customer experience design agency that specializes in helping brands create the best possible customer experience throughout all contact channels. With more than 15 years of experience, Myra has developed a proven process that positions organizations to regain customer goodwill after even the worst has happened and to improve corporate reputations in the eyes of consumers through improved complaint response and more responsive customer service. Myra Golden Media specializes in a number of areas including customer recovery, customer loyalty, crisis management, call center training, and social media for customer service.
Myra has designed customer experience platforms for such companies as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay.
She has been named one of the Top 10 Customer Service Bloggers and she is co-author of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service.
Myra's customer recovery systems have been used for more than a decade in corporations throughout North America, Australia, Africa, and the Philippines helping organizations build a multi-faceted customer recovery strategy and create a true customer service culture. One of the leading experts on restoring customer confidence after service failures, Myra has designed programs to help companies keep customers, even after service failures occur. She has created customer recovery programs for such clients as Verizon Business, McDonald's, Coca-Cola, Scotts Miracle-Gro, National Car Rental, Michelin Tires, and Frito-Lay.
Join us for this interactive, 60-minute webinar, where you will discover how to implement Apple service secrets to wow customers and foster repeat business.