Front Desk Safety: Top Notch Training for Prevention and Response
Recording Price: $199.00
(Includes Proprietary Materials)
Let's face it, unfortunately your workplace isn't the safe haven it used to be! On average, 1.7 million violent workplace crimes occur yearly! As an administrative professional, your organization counts on you to be prepared for any situation that walks through the door. Join us for an interactive, 60 minute LIVE training session where you will learn:
How NOT to be a statistic (Violence is the 2nd-leading cause of occupational injury)
Protect yourself & coworkers - what to include in an emergency action plan
Crucial techniques for handling threatening conditions in the workplace
Know exactly what to look for to identify hazardous situations
Front Desk Safety & Security: Create a Better Workplace
How to develop a sixth sense: Skills to protect yourself & the front line
Keys to eliminate potential security gaps in your front desk area
Proven procedures for accepting deliveries safely & hassle-free
Preparing for Potential Problems: Stop Trouble Before it Starts
Top notch tactics for recognizing & defusing problem behavior
Ways to address "agitators & instigators" before they cause a scene
Creating an emergency action plan: Effectively respond to any unexpected event
Keep Your Guard Up: Handle ANY Situation Without Losing Your Cool!
Strategies for spotting & correcting weaknesses in front desk procedures
How to ignore the one thing that makes all threatening situations worse
Expert techniques for speaking with & confronting the most angry visitors
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.
As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.
This 60-minute webinar will help you and your colleagues to identify warning signs of danger and be prepared for any emergency situation right from your desk - resulting in reduced workplace incidents.