Contact Customer Support at: 800-964-6033

Quality Risk Management: The New Approach That's Driving Greater Improvements


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

"Risk-based Thinking" is rapidly growing as a dynamic new approach to looking at processes and creating rigorous Quality Management Systems. Risk Management (RM) helps identify and respond to potential product, process, operational and strategic risks that can hurt quality. With the newly updated ISO 9001 now including risk-based thinking, quality professionals are responsible for assuring compliance and risk so that quality objectives are achieved. Join us for this 60-minute webinar, to learn:

  • Clear understanding of key risk management principles, processes and tools
  • How you can apply risk-based thinking to drive improvements in your processes
  • Why identifying risks in all operational areas is crucial for success
  • Applying RM throughout the PDCA cycle at the process and QMS level

Program Highlights

  • Risk-based Thinking Approach to Quality Management

    • What's new in risk-based thinking and quality management
    • Using risk management tools to evaluate products & services
    • QMS risk requirements for quality professionals
  • Risk Assessment Tools to Drive Quality Improvements

    • Using Fault tree analysis (FTA) and failure mode & effects analysis (FMEA)
    • Bowtie & Monte Carlo simulation - which tool is best for your processes?
    • Industry/application-specific tools for quality managers
  • Creating a Quality Risk Management Program for Your Organization

    • Developing the scope and infrastructure for a robust program
    • Utilizing the concept of three lines of defense (3LOD)
    • Keys to creating a risk aware culture in your company
    • Integrating risk management practices with ORM/ERM
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Duke Okes has consulted on quality management for more than 30 years. He helps organizations develop and implement operating processes, evaluate those processes using performance metrics and internal audits, and do effective root cause analysis when results are less than desired. His background and experience include:

  • Mr. Okes works with healthcare, government, insurance, manufacturing and research organizations in the U.S., Canada, Mexico, Caribbean, Europe, and Asia.
  • He has degrees in technology, business and education, and was adjunct professor teaching statistics and research methods in business and technology academic programs.
  • He is the author of "Root Cause Analysis: The Core of Problem Solving and Corrective Action," "Performance Metrics: The Levers for Process Management," co-editor of "The Certified Quality Manager Handbook" (2nd ed.), and has published more than four dozen articles on quality management.
  • He is also a developer and instructor for courses on process management, failure mode & effects analysis, internal quality audits, performance metrics, statistical process control, root cause analysis, risk-based thinking, facilitation skills and train the trainer.

Program Benefits

In this 60-minute webinar, you'll discover techniques for implementing risk-based thinking into your quality management practices. Learn how to determine the scope, define responsibilities, and carry out risk assessment and assurance to significantly improve quality in your organization.