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Before You Hit "Send": What Admins Need to Know About Crafting Emails


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Email is the main communication tool for administrative professionals today, and with so much correspondence taking place daily, it's easy to get overwhelmed and respond in haste - creating errors or sounding negative. Every email you send represents not just you but your manager and organization as well. How can you ensure your emails are professional in tone, free of errors and easily read by the recipient? Join us to discover:

  • Top email mistakes that hurt your credibility - and how to avoid them
  • Practices to ensure error-free emails with no careless typos or omissions
  • Writing practices to make you and your execs stand out in your inbox
  • Keys to writing emails that will get read & not deleted by the recipient
  • Guidelines for managing your boss's emails and building strong rapport
  • Tips for creating the tone you want to convey when responding by email

Program Highlights

  • Email Best Practices: Creating Professional Messages That Get Read

    • Keys to striking the right tone when communicating electronically
    • Crucial tips for writing subject lines that get your emails opened
    • What you should watch out for before hitting the "send" button
    • How to know when to break the email thread and just pick up the phone
  • Composing & Responding to Emails: Crafting Error-Free Business Communications

    • Keys to avoiding embarrassing mistakes & typos
    • Tips to reduce the number of emails sent while providing needed information
    • How to make your emails sound less automated and more personalized
  • Managing Your Boss's Emails & Confidential Information Like It's Your Own

    • How to handle confidential information - ensure privacy of all parties
    • Keys to crafting messages for your manager by thinking like a business partner
    • Understand the legalities and protocol of electronic communication
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Mandi Stanley works primarily with administrative professionals who want to become better speakers and writers.

  • She has traveled throughout North America entertaining and educating more than 50,000 seminar participants on this topic. Some of her repeat clients include: Campbell's Soup, the United States Air Force, McDonald's USA, Duke Energy, and the National Football League (that's right-the NFL!)
  • In 2003, Mandi was designated a CSP, Certified Speaking Professional. Fewer than 9 percent of all worldwide speakers have earned this designation, and Mandi is the first Mississippian in history to receive this honor through the National Speakers Association.
  • She is the award-winning business author of The No-Panic Plan for Presenters: An A-to-Z Checklist for Speaking Confidently and Compellingly Anywhere, Anytime.
  • Audiences appreciate her platform enthusiasm, interactive style, and content-rich messages. She has designed this program to help us get our written messages across with the results we want.

Program Benefits

In this 60-minute program, learn how to craft effective, error-free emails that send a clear message. Discover proven techniques to stand-out as an invaluable partner for your manager.


  • None

Delivery Method

  • Group Internet Based

NASBA Field Of Study

  • Accounting - Finance

Program Level

  • Basic Knowledge Required