Stepping Up as Operations Manager: 2-Day Online Training
Recording Price: $699.00
(Includes Proprietary Materials)
Operations managers are faced with the daily task of addressing an organization's biggest areas of loss, applying effective strategies for boosting ROI and saving the company money, while managing the systems and people that are responsible for output. Join us for our 2-day, interactive training program, where we will address the critical strategies for operations professionals to apply when streamlining processes and managing teams to attain critical savings and to enhance company cost-effectiveness. Our expert speaker, Michelle Coussens, will address these and other critical strategies, including:
Planning: Keys to Identify Proven Planning Practices Essential to Operational Effectiveness
Management: Define the Management Roles for Streamlining Processes and Procedures
Forecasting: What are the Essential Forecasting, Planning & Analysis Means to Measure Success?
Quality: Overview & Examples of Quality Assurance Systems & Best Practices Used By Successful Operations Managers
Improvement: Strategies for Addressing Continuous Process Improvement for Cost-Effectiveness
Day 1, Part 1 (Operations Management: Roles, Responsibilities, and Relationships):
Define the function of the operations manager: recognize typical roles and responsibilities
Define the variations in responsibilities and focus of the operations manager in various industries
Recognize key planning, execution, and accountability responsibilities in relation to higher levels, as well as other departments and stakeholders.
Day 1, Part 2 (Operational Processes: Tactics for Effective Planning & Execution)
Best practices to plan, build and manage company operations
How to develop processes initiatives and programs to introduce and sustain competitive operations within the organization
Identify how to overcome common obstacles in operations when managing systems and people
Day 2, Part 1 (Operations Structures & Strategies: Forecasting & Analysis)
Keys to developing an operations strategy for your business
Forecasting models and analytical techniques for creating effective processes and strong ROI
Keys to creating effective business plans to accomplish goals
Day 2, Part 2 (Operational Improvement: Quality Control Strategies for Success)
Implementing quality and lean operations practices that work with your strategy
Using key performance indicators to monitor and measure efficiency and effectiveness
Identifying continuous improvement protocols for ongoing progression
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
For over twelve years, Michelle Coussens has owned and operated Plan B Consulting. Services span teaching how and why to prepare business plans, assisting in plan development, and business plan review. In addition, she facilitates strategic planning and other business retreats and conducts market analysis and competitive intelligence for various types of entrepreneurs and organizations worldwide.
Michelle is on the faculty of the American Management Association where she teaches numerous different strategic planning, management, and analytical seminars to business professionals around the world and is also on the business faculty at College of DuPage. Through her business, she has published more than 100 monthly issues of her newsletter, Planning Possibilities, which is currently distributed worldwide to more than 3,800 clients and contacts.
While consulting, Michelle became the Dean of the School of Business at Kendall College. She built and managed all aspects of the School, including faculty and curriculum selection and assessment, as well as program development. Reporting to the Provost, Ms. Coussens oversaw and managed all aspects of the Business School, including faculty and curriculum selection and assessment, as well as program development and enhancement. Under her direction, the program grew from just 13 students to 200 students within the first two years, generating professionally savvy, globally-driven, and services-oriented graduates who have been hired by such companies as Accenture or who have successfully started their own companies.
Ms. Coussens is a resourceful, resilient, and relentless business professional with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership. She has industry experience in financial services, consulting, education, and not-for-profit organizations. She is an avid networker who collaborates frequently with significant business and personal connections worldwide. She is always eager for new challenges where she can quickly and continually bring a positive impact to a new venture or existing organization.
In this interactive, 2-day online training program, you will develop the core operations management skills and competencies that will help you to excel your operations knowledge, planning, control, problem-solving and communication skills.