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Customer Service the Disney Way: Game Changing Strategies that WOW


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Disney has not only developed a legendary customer service strategy, but they have delivered it consistently for years. How can you adapt the Disney service secrets & strategies into your organization's service operations for priceless results? Join us for an interactive, 60-minute webinar where you will discover:

  • Keys to exceed normal service expectations & keep them coming back
  • Valuable service tools to make the customer's experience a top priority
  • How to apply Disney's real world service secrets to your customer's needs
  • Tips to make service excellence a part of everyday operations & culture

Program Highlights

  • Proven Magical Approach: Build & Maintain a Proven Service Plan

    • Keys to implement the Disney's well-known methods & secrets
    • How to address service issues with the five-step coaching process
    • Ways to define what you want your service culture & strategy to emulate
  • Apply Your Service Strategy: Keys to Become the Disney of Your Industry

    • How to see each situation through the lens of the customer
    • Animated vs. automated: Ensure employee performance is an A+
    • Tips to ensure that service excellence is non-negotiable
  • Leadership Tools to Encourage Involvement & Build an Engaged Culture

    • Disney's effective methods for accountability - Learn from the best!
    • KLeadership tools to encourage involvement & build an improved culture
    • Disney motivational techniques to promote service excellence
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Mark David Jones, President, Small World Alliance, Inc. His career as a Disney leader spanned 26 years, during which he managed various key operational functions & was in charge of Leadership, Creativity & Innovation, & Quality Service initiatives.

  • As the corporate expert on Culture & Service, he led the Disney Institute's development & numerous Fortune 500 company transformation efforts.
  • In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious "Partner's in Excellence" award - Disney's highest regarded corporate award.
  • Mark is an acclaimed "anti-consultant" - having worked with dozens of Fortune 500 companies & numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic & engaging style has earned him a reputation for inspiring audiences to action.
  • Currently, as the Founder & President of Small World Alliance, Inc., Mark leads a consortium of former Disney executives & other experts who share their implementation insights with companies all over the world - specializing in "behind-the-scenes" best practices in customer service, employee engagement, & leadership. He is the co-author of the best-selling book Lead With Your Customer: Transform Culture & Brand into World-Class Excellence.

Program Benefits

This interactive 60-minute webinar will provide you with proven strategies to implement Disney's world-renowned service secrets & build them into your daily service operations.