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Zappos Style Service for Nonprofits: Wow Your Donors & Increase Revenue

Summary

Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Using a "Zappos-style" customer service strategy in your nonprofit empowers employees and volunteers to create a culture of excellence that retains more donors. Improving your donor retention results in more donor revenue and less spending on acquiring new donors. How can you boost your team's motivation, making them love their work and want to please every donor? Join us for this interactive, 60-mintue webinar to discover:

  • Using the Zappos strategy to empower your nonprofit workforce
  • How to use culture to drive exceptional service for your donors
  • Inspire employees to go above & beyond with accountability techniques
  • Increase customer satisfaction rates by applying Zappos secrets
  • Plus! - Proven examples of how others have delivered A+ service to donors

Program Highlights

  • Become the "Zappos" of Nonprofits: Bring Excellence to You Services

    • Proven strategies for delivering an exceptional first impression
    • How to please your donors quickly & accurately without mistakes
    • Going above & beyond - keys to show your donors' importance
  • Strength in Numbers: "If You Want to Go Far, Go Together"

    • Hire slowly - techniques to identify people who fit your culture
    • Team building - how to develop unity with socializing & activities
    • Keys to eliminate turnover like Zappos - save time & money
  • Motivate Your Donor Service Force to Embody Your Nonprofit's Mission

    • Proven examples of how Zappos empowers their employees
    • Strategies to grow, inspire, learn, & reach new levels of success
    • Measuring service excellence to motivate personal accountability
  • Interactive Q&A - Have your questions answered by the expert!

About The Speaker

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops.

  • Myra has a master's degree in human relations and a bachelor's degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.
  • Myra has helped Verizon Business, McDonald's, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is co-author of Beyond WOW!

Program Benefits

During this highly-informative, 60-minute webinar you will receive expert guidance and practical solutions to use a "Zappos" style of service to retain employees and donors, ultimately improving the financial health of your nonprofit.