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Disney-Style Service for Nonprofits: Creating Magic for Your Donors


Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Disney's excellent customer service program, which has delivered world-leading service for decades, keeps their customers coming back. You can apply the Disney model to increase donor retention, inspire greater support and raise more money for your nonprofit. During this high-impact, 60-minute webinar, you will discover:

  • Strategies for building a Disney-like culture to improve donor retention
  • Keys to making supporters & constituents feel valued & appreciated
  • How to get your nonprofit onboard with stand-out customer service techniques
  • Turning donors into fans - Strategies to gain sustained support

Program Highlights

  • Word-Class Nonprofit Service: Apply Disney's Behind-the-Scenes Secrets

    • The hidden formula to Disney's success: Keys to excellence
    • How Disney and nonprofits are different, and surprisingly alike
    • Think like your donors - how to understand all your "guests"
  • Success by Design: Build a Donor-Centered Experience with Disney's Plan

    • Keys to get employees & volunteers devoted to organizational service
    • Strategies to ensure your donors become, and stay, the top priority
    • How to implement the "Integrity Matrix Tool" - Disney's secret weapon
  • Grow Your Donor Base: Strategies to Improve Retention & Boost Donations

    • How to make constituents fall in love with your nonprofit!
    • Effective strategies for treating donors like VIP's (Very Important Persons)
    • Customer service methods that cultivate relationships & boost donations
  • Live Q&A - Have your Disney Service for Nonprofit questions answered by the expert!

About The Speaker

Mark David Jones, President, Small World Alliance, Inc. Mark's career as a Disney leader spanned 26 years, during which he managed various key operational functions & was in charge of Leadership, Creativity & Innovation, & Quality Service initiatives.

  • As the corporate expert on Culture & Service, he led the Disney Institute's development & numerous Fortune 500 company transformation efforts.
  • In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious "Partner's in Excellence" award - Disney's highest regarded corporate award.
  • Mark is an acclaimed "anti-consultant" - having worked with dozens of Fortune 500 companies & numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic & engaging style has earned him a reputation for inspiring audiences to action.
  • Currently, as the Founder & President of Small World Alliance, Inc., Mark leads a consortium of former Disney executives & other experts who share their implementation insights with companies all over the world - specializing in "behind-the-scenes" best practices in customer service, employee engagement, & leadership. He is the co-author of the best-selling book Lead with Your Customer: Transform Culture & Brand into World-Class Excellence.

Program Benefits

Discover ways to effectively use Disney customer service techniques to inspire donor loyalty for your nonprofit's mission, and ultimately raise more money during this session led by Disney expert, Mark David Jones!