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Stepping Up as Operations Manager: 2-Day Training Event


Webinar Recording

Recording Price: $699.00

(Includes Proprietary Materials)

The role of Operations Manager is crucial to the success of an organization. It requires a unique set of skills to identify and apply strategies to boost ROI and save the company money, while also managing key systems, resources, and the people responsible for output. How can you ensure you have mastered the skills it takes to be effective in this position?

Join us for our dynamic, 2-day training program where we'll address key strategies for operations professionals. Get the tools you need for streamlining processes and managing teams to attain critical savings, and to enhance company cost-effectiveness. Our topic expert, Michelle Coussens, will discuss:

  • Planning: Identify proven planning practices essential to operational effectiveness
  • Management: Define the management roles for streamlining processes &and procedures
  • Forecasting: Essential forecasting, planning & analysis means to measure success
  • Quality: Quality assurance systems & best practices used by successful operations managers
  • Improvement: Addressing continuous process improvement for cost-effectiveness

Program Highlights

  • Operations Management: Key Roles, Responsibilities, and Relationships for Success - Day 1

    • Define the function of the operations manager: recognize typical roles and responsibilities
    • Variations in responsibilities and focus of the operations manager in various industries
    • Recognize key planning, execution, and accountability responsibilities in relation to higher levels, as well as other departments and stakeholders.
  • Operational Processes: Tactics for Effective Planning & Execution - Day 1

    • Best practices to plan, build and manage company operations
    • How to develop processes initiatives and programs to introduce
    • Keys to sustaining competitive operations within the organization
    • Overcome common obstacles in operations when managing systems and people
  • Operations Structures & Strategies: More Accurate Forecasting & Analysis - Day 2

    • Keys to developing an operations strategy for your business
    • Forecasting models & analytical techniques: Effective processes & strong ROI
    • Fresh approach to creating effective business plans to reach your goals
  • Operational Improvement: Quality Control Strategies for Success - Day 2

    • Implementing quality and lean operations practices that work with your strategy
    • Using key performance indicators to monitor and measure efficiency and effectiveness
    • Identifying continuous improvement protocols for ongoing progression
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

In addition to corporate experience in several industries, Michelle Coussens has owned and operated Plan B Consulting for more than ten years. Her services span teaching how and why to prepare business plans, assisting in plan development and execution, and business plan review. In addition, she facilitates strategic planning, project management, leadership, and ethics meetings and retreats and conducts market analysis and competitive intelligence for various types of entrepreneurs and organizations worldwide.

  • Michelle is on the faculty of the American Management Association and of NeighborWorks(R) America, where she teaches numerous different strategic planning, management, and analytical seminars to business professionals around the world and is also on the business faculty at College of DuPage. Through her business, she has published more than 120 monthly issues of her newsletter, Planning Possibilities, which is currently distributed worldwide to more than 4,000 clients and contacts.
  • While consulting, Michelle became the Dean of the School of Business at Kendall College. She built and managed all aspects of the School, including faculty and curriculum selection and assessment, as well as program development. Reporting to the Provost, Ms. Coussens oversaw and managed all aspects of the Business School, including faculty and curriculum selection and assessment, as well as program development and enhancement. Under her direction, the program grew from just 13 students to 200 students within the first two years, generating professionally savvy, globally-driven, and services-oriented graduates who have been hired by such companies as Accenture or who have successfully started their own companies.

Program Benefits

In this interactive, 2-day online training program, you'll develop core operations management skills and competencies that will help you excel in your operations knowledge, planning, control, problem-solving and communication.


  • None

Delivery Method

  • Group Internet Based

NASBA Field Of Study

  • Personal Development

Program Level

  • Basic Knowledge Required