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- Audio Conference Tapes and CD's:
Handling Difficult Conversations: Keys to Stopping Bad Behavior
Audio Conference Recording Price: 199.00 -
SUMMARY
We all do it - avoid difficult conversations, hoping the problem will go away. If left unaddressed, these problems fester - causing bigger problems for you and your team. Join us for a 60-minute audio conference where you and your team will discover how to:
- Deliver criticism without creating confrontation and conflict
- Eliminate the fear of confronting employees
- Handle employees with bad attitudes
- Prevent a worker's negative emotions from spreading to others
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PROGRAM BENEFITS
Great communicators know the importance of dealing with tough situations - quickly and professionally. Tools exist that can make these conversations happen sooner, go more smoothly and produce better outcomes. This 60-minute program will provide you with proven ways to handle difficult conversation, allowing you to create and maintain a more positive work environment for your entire team.
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PROGRAM HIGHLIGHTS
- Keys to Dealing with "Attitude Problems" and "Rule Breakers"
- Keys to delivering hard-hitting messages
- Take control of your toughest behavior problems
- Head off negative emotions - before they spread
- Specific Examples of What to Say - and When to Say it
- Criticize without trampling egos: The do's and don'ts
- Eliminate the fear of confronting difficult employees
- Turn difficult employees into valuable team members
- Handle the Most Difficult Conversations with Employees
- Tips to managing conflict - instead of having it manage you
- How to build trust and create the most positive outcome
- Keys to becoming solution focused - not problem focused
- Live Question and Answer Sessions - Have Your Specific Questions Answered
- Keys to Dealing with "Attitude Problems" and "Rule Breakers"
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SPEAKER
Back by popular demand, Larry Johnson is one of our highest rated presenters. He is recognized as a leading expert in reducing turnover, increasing productivity and boosting morale.
- Since 1986, Larry Johnson has been president of a successful international management development firm
- His clients include Harley-Davidson, the National Apartment Association, the Royal College of Nursing, Southwest Airlines, American Express, McDonald's Corporation, Federal Express, the U.S. Bureau of Land Management, and the American Health Care Association.
- Larry has written more than 50 articles on the topics of leadership, people management, customer service, and changing corporate culture. He is the co-author of Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity
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HRCI CREDIT
This program has been approved for 1 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or audiotape) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.
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