- Audio Conference DVD's and CD's:
Lessons From the Mouse: Applying Disney World's Secrets of Success to Your Organization Audio Conference Recording Price: 199.00 (U.S. Dollars)
What can you learn from a mouse? This presentation pulls back the curtain and reveals the secrets of their outstanding customer service. There are lessons that can be applied by any organization as well as any individual within the organization. Join us for this 60-minute audio conference where you and your colleagues will discover:
- How to Exceed Customer Expectations and Keep Them Coming Back
- When You Have to Say No, How to Turn It Into a "WOW" Moment
- How to See The Situations "Through The Lens Of The Customer"
- Apply Disney Strategies to Your Organizations Needs
This practical 60-minute, audio conference will provide you and your
colleagues with the latest information from a customer service
expert on how to use what Disney has created as their customer and
apply it your customer service operations
- How To Deliver The Promise of Your Organization's Brand
- How to encouraging employee ownership in any situation
- Understanding your customers: needs, wants and emotions
- Learn to identify and communicate your standards to your workforce
- Separate "On-Stage" Presence from "Back-Stage" Presence
- Ensuring that employee performance is animated not automated
- How to hold staff accountable for performance
- Show Customers perfection even if they can't see it
- Build & Maintain - "Customer Service: Disney Style"
- How to create a "Quality Service Plan"
- Wow Your Customers: 3 Keys for Delivering Great Customer Service
- Master the Disney methods and strategies for delivering quality service
- Live question and answer session-Have your specific customer service
questions answered by our expert speaker.
Dennis Snow's customer service abilities expand over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
- Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, and Coca Cola.
- He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team.
- Dennis is also full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Cummins, Florida State University and Johns Hopkins Hospital.
- He also has several articles that appear in a number of industry publications in addition to being a featured guest "expert" on customer service, for several business news-talk radio shows.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.