- Webinar DVD's and CD's:
Skills to Boost Profits with a Service-to- Sales Boot Camp
Webinar Recording Price: 199.00 (U.S. Dollars)
In today's challenging environment, every business is looking to boost their sales now and maximize their revenue over the long term. However, many companies overlook the role that their customer service employees can play in achieving these critical goals. Being able to capitalize on every opportunity to generate revenue, build customer loyalty, and maximize customer lifetime value is the new Customer Service Team. Join us of a 60-minute webinar conference where you and your colleagues will discover:
- Proven Ways to Use Outstanding Service as a Catalyst for Sales Success
- Avoiding the common mistakes that cripple most service-to-sales Reps
- Strategies that will Engage your Customer Service Team to Sell
- What Makes a Good Customer Service Team a Great Sales Machine
In this practical 60-minute, program you and your colleagues will learn proven techniques for transforming your customer service team into a high-performance sales organization.
- Proven Ways to Increase Sales Through Your Service Team
- Tips &Tricks to Change the Minds & Mindsets of your Service Team
Help customer service reps move past their fear of selling
- Scripts Your Service Team Can Use to Get Started
- Supercharge your Service Team & Get Them Selling Like Pros
- How to engage customers during a Service Call & Get Them Buying
- Overcome Excuses, Objections, & Turn Hesitation into a Sale
- Techniques to Understanding the Importance of Asking Questions
- How to Make Service-to-Sales a Way of Life & That Shows Results
How to Gain Service Reps Buy-In & Commitment to Start Selling
Avoid the common mistakes that undermine most Service-to-Sales Teams
- The Do's & Don'ts to Refocus Your Reps & Build their Sales Confidence
- Live question and answer session. Get practical answers that will help you start right away to improve your service, increase your sales, and boost your bottom-line business results!
Andy Elkind is an executive sales coach who helps leaders, managers, and front-line sales and service professionals realize their potential and achieve their goals. Andy has 25 years of sales training and coaching experience across a wide variety of industries including telecommunications, financial services, consumer products, hospitality, and retail.
- His strategic insights and practical approach have inspired clients to achieve breakthrough results in business-to-business, business-to-consumer, and distributor sales situations.
- Along with Kerry Weiner Elkind, Andy is the co-founder of The Elkind Group and the co-author of Service to Sales: Changing Culture and Mindset in Your Call
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.