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- Webinar DVD's and CD's:
STOP Customer Service Burnout- 9 Ways to Motivate Your Reps
Webinar Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
Service representatives are on the frontline, constantly dealing with difficult situations. Without help, this will create stress, loss of motivation, service burnout, and ultimately poor service. Customer service managers can prevent this. Join us for this 60-minute webinar where you will learn:
- Keys to motivate your service team to go the extra mile
- What to do when you notice the warning signs: Tips to prevent rep burnout
- Steps you can take right now to begin truly motivating your reps
- Proven motivational techniques to lead & keep your team energized
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PROGRAM BENEFITS
This practical 60-minute, webinar will help you motivate and lead your customer your team to deliver amazing service that will always satisfy your customers needs.
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PROGRAM HIGHLIGHTS
- Leadership Techniques Proven to Increase Customer Service Productivity
- Leadership skills to improve your service reps performance
- How to keep your reps motivated when they are under pressure
- Building a culture where reps want to deliver superior service
- Tips & Tricks to Improve Productivity & Decrease Service Burnout
- Eliminate service burnout today - easy-to-implement strategies
- The 10 most common stressors for customer service reps: What to avoid
- Key ways to recognize rep burnout & stop it in its tracks
- Need-to-Know Techniques to Motivate an Unenthusiastic Team
- 9 ideas that will work today to motivate your customer service reps
- Tools to identify & handle negative behavior that will hurt you team
- How to use responsibility to increase employee confidence
- Live Question & Answer Session - Have your real world questions answered by our expert speaker!
- Leadership Techniques Proven to Increase Customer Service Productivity
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SPEAKER
Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.
- As an author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands."
- Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.
- Over 90% of the organizations using Myra's system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.
- Myra is the former global head of Consumer Affairs for Thrifty Rent-A-Car system, where she led a strategic team that regained the goodwill of unhappy customers and she worked with the company's loyalty program to create value for the most frequent customers.
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.
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