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- Webinar DVD's and CD's:
Twitter for Energy Utilities: Keys to Connecting with Your Customers
Webinar Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
Twitter is today's hottest tool for energy professionals to solve customer service issues, communicate in an outage & market new programs. It is vital to be able to connect with customers using this popular social networking tool. Join us for a 60-minute webinar where you will discover:
- Strategies for using Twitter to solve customer problems
- Keys to marketing new programs using Twitter
- How to better connect with utility customers by Tweeting
- What NOT to do when Tweeting to customers
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PROGRAM BENEFITS
This practical 60-minute, webinar will provide you and your colleagues with the latest information on how to connect with your customers using Twitter.
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PROGRAM HIGHLIGHTS
- Energy Utilities and Twitter: Keys to Solving Customer Problems
- How to use Twitter to update customers during service outages
- Customer service Tweets: Tips for effective messages
- Strategies for gaining followers & how to connect with them
- Connect with Your Utility Customers: Tips & Tools for Tweeting
- How to create compelling content to engage customers
- Specific ways Twitter can improve your company's image
- How to "listen" and respond to customers using Twitter
- Twitter Do's & Don'ts: Important Strategies for Energy Utilities
- Hashtags, Retweets, & Twitpics: Learning Twitter language
- Pitfalls of using Twitter- and how to avoid them
- Real-life examples of utilities successfully using Twitter
- Live question and answer session - Have your specific Twitter questions answered!
- Energy Utilities and Twitter: Keys to Solving Customer Problems
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SPEAKER
Kate Peabody currently works in marketing and communications for CH2M HILL in Denver, CO.
- Kate contributed the social media section to the 2009 American Water Works Association (AWWA) Standard on Communications and Customer Relations, as well as has presented "Utilizing Social Media for Water Utilities" at AWWA's ACE 09, "Utilizing Social Media for Energy Utilities" for Progressive Business Conferences, and "How to Utilize Social Media in the Engineering Industry" for the American Council of Engineering Companies' regional conference.Kate also helped research, edit, and design the communications textbook Engaging Crystallization in Qualitative Research: An Introduction by Laura Ellingson.
- Kate is a member of the Public Relations Society of America (PRSA).
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PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.
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