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- Webinar
Customer Service the Disney Way: Lessons from the Mouse
Webinar Price: $199.00 (U.S. Dollars) -
Tuesday,
March 16, 20101:00 PM - 2:00 PM (Eastern)
Please check your time zone for the correct local time
Register NowBONUS: Get your specific question addressed in a live Q&A
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SUMMARY
Walt Disney World has not only developed a legendary customer service strategy, but they have delivered it consistently for years. How can you adapt the Disney service secrets and strategies into your organization's service operations for priceless results? Join us for a 60-minute webinar where you and your colleagues will discover:
- Keys to exceed customer expectations & keep them coming back
- How to apply Disney real world service secrets to your customers needs
- Valuable service tools to make the customers experience top priority
- Tips to make service excellence a part of everyday operations & culture
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PROGRAM BENEFITS
This practical 60-minute webinar will provide you and colleagues with strategies and tools to implement Disney's world-renowned service secrets and build them into your daily service operations.
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PROGRAM HIGHLIGHTS
- Tips to Build & Maintain a Customer Service Plan like Disney's
- Service strategies to keep excellence on everyone's radar screen
- Five-step coaching process to address service issues
- Master the Disney methods & secrets for delivering quality service
- Defining the behaviors that reflect your organization's service culture
- Apply Disney Customer Service Strategies to Your Organizations Needs
- How to see the situations "through the lens of the customer"
- Ensuring that employee performance is animated not automated
- Tips to ensure that service excellence in non-negotiable
- Separate "On-Stage" Presence from "Back-Stage" Presence
- Tips for using formal & informal accountability tools effectively
- How to show customers perfection even if they can't see it
- Key's to encouraging employee ownership in any situation
- Live question and answer session - Have your specific customer service questions answered
- Tips to Build & Maintain a Customer Service Plan like Disney's
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SPEAKER
Dennis Snow's customer service abilities expand over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
- Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, and Coca Cola.
- He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team.
- Dennis is also full-time speaker; trainer and consultant who has helped organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Cummins, Florida State University and Johns Hopkins Hospital.
- He also has several articles that appear in a number of industry publications in addition to being a featured guest "expert" on customer service, for several business news-talk radio shows.
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PROGRAM MATERIALS
Program Materials will be provided approximately one week before the program date via email with PDF links. Please download the PDF files before the day of the program.
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PRICING
$199.00 for live audio conference and program material.
This is an outstanding program and therefore we offer our attendees a Money Back Guarantee - We are so confident you will find the conference program valuable that we offer a 100% money back guarantee, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033.
PLEASE NOTE: Participation in the call is just $199.00 per site and allows access to one phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet.
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