Subject Areas: Human Resources  |  Safety  | Medical  | Finance & Accounting | Sales  |  Marketing  |  IT  |  Customer Service  | Quality | Inventory | Environmental  |  Education   | Nonprofits  |  Administrative Professionals | Women's Leadership  | Real Estate  | Healthcare | Accounting
	Human Resources
	ADA Made Easy - How to Avoid Disability Discrimination Charges (presented October 3, 2008) The 5 Types of Employees: What Makes Them Tick & How to Persuade Them (presented September 30, 2008) Overcoming Difficult Workplace Relationships: Keys for Job Success (presented September 24, 2008) Changing Employee Behavior: Performance Reviews that Work (presented September 4, 2008) Wellness Programs That Work: Control Costs & Encourage Healthy Living (presented September 3, 2008) Managing Employees from Hell: Discipline That Gets Results (presented August 7, 2008) Background Check Do's and Don'ts: Keys to Protecting Your Company (presented August 6, 2008) Silence is Not Golden: How to Get Your Employees to Speak Up and Tell the Truth (presented July 9, 2008) PTO Banks: Control Unscheduled Absenteeism & Improve Productivity (presented July 9, 2008) Managing Conflict in the Workplace: Solutions for Your Supervisors (presented July 1, 2008) Microsoft Excel Webinar: Keys to Spreadsheet Success  (presented June 17, 2008) Microsoft Excel Webinar: Keys to Spreadsheet Success  (presented June 16, 2008) Workplace Flexibility: The Key to Attract & Retain Top Talent (presented June 12, 2008) FMLA Intermittent Leave Abuse: How to Stop it Today! (presented June 4, 2008) Successfully Leading Change (presented May 28, 2008) HR Policy in 2008: What's Required? What You Should Eliminate (presented May 16, 2008) New DOL Rules for Wellness Programs: What's Legal and What's Not (presented April 30, 2008) Changing Behavior that Destroys Productivity: Solutions for Your Supervisors (presented April 29, 2008) Keys to Dealing with Alcohol Abuse in The Workplace (presented April 22, 2008) Workplace Dress Codes: Policy Guidelines and How to Enforce Them (presented April 10, 2008) Why Great People Jump Ship – and What You Can Do to Keep Them (presented April 3, 2008) EEOC Targets Retaliation Claims: What You Can Do To Protect Yourself (presented March 5, 2008) Motivate Without Money: Become the Manager Everyone Wants to Work For (presented March 4, 2008) Stopping FMLA Abuse: How to Fight Back and Win (presented February 20, 2008) Stop Hiring Losers: How to Read People Like a Book (presented February 7, 2008) The Employee Handbook in 2008: What’s Required? What You Should Eliminate (presented February 6, 2008) Handling Difficult Conversations: Keys to Stopping Bad Behavior (presented January 23, 2008) Employment Law 101: The Dumbest Mistakes Supervisors Make (presented January 9, 2008) Why Performance Reviews Fail - and What Supervisors Can Do to Change That (presented December 12, 2007) How to Conduct a Workplace Investigation – and Not Screw Up  (presented December 4, 2007) EEOC Investigations: Get the Facts, Avoid Legal Liabilities  (presented November 14, 2007) 6 Dumb Ways to Kill Employee Morale - And 6 Great Ways to Improve It  (presented November 8, 2007) Preventing Inappropriate (and Illegal) Internet and Email Usage  (presented October 26, 2007) Handling Difficult Workplace Situations: Effective Techniques to Resolve Conflict  (presented September 27, 2007) Branding Your Company to Attract and Retain Millennials  (presented September 25, 2007) Managing Employees from Hell: Discipline That Gets Results  (presented September 14, 2007) The New Rules of Online Recruiting: It's Not What You Think!  (presented August 28, 2007) Turning Your Good Managers into Great Leaders  (presented August 16, 2007) Workplace Romance in 2007: Policies and Guidance You Need to Know  (presented July 31, 2007) The 6 Biggest Screw-Ups New Supervisors Make - and How to Prevent Them  (presented July 17, 2007) Stopping Difficult People from Sucking the Life Out of Your Organization  (presented July 11, 2007) Handling Difficult Conversations: What Your Supervisors Need to Know  (presented June 21, 2007) Why New Hires Leave & How to Stop This HR Headache  (presented June 19, 2007) FLSA Overtime Rules: Who Qualifies - and How to Calculate  (presented June 13, 2007) Workplace Dress Codes: Policy Guidelines and How to Enforce Them  (presented May 22, 2007) Changing Employee Behavior: Performance Reviews that Work  (presented May 17, 2007) Proving the Value of HR: How and Why to Measure ROI  (presented April 12, 2007) Conflict Management: What Supervisors Need to Know  (presented April 10, 2007) Recruiting Superstars: Weed out the Duds; Hire More A-Players  (presented March 22, 2007) Never be Blindsided Again: Creating a Culture Where People Speak-Up  (presented March 20, 2007) 6 Dumb Ways to Kill Employee Morale – and 6 Great Ways to Improve It  (presented February 14, 2007) FMLA Guidelines for Managers: What They Should and Shouldn’t Do  (presented January 18, 2007) Why Good Managers Hire Bad People - and What You Can Do to Avoid This  (presented December 13, 2006) The Employee Handbook in 2007: What's Required? What You Should Eliminate  (presented December 7, 2006) Crushing Negative Attitudes in the Workplace in the Workplace  (presented November 7, 2006) Guaranteeing the Success of New Employees  (presented October 10, 2006) Turning Good Employees into Great Managers  (presented September 14, 2006) Why Good People Jump Ship - and What You Can Do to Keep Them  (presented August 30, 2006) Exempt vs. Nonexempt: The Most Common Overtime Traps - and How to Avoid Them  (presented July 26, 2006) Firing without Fear: What Supervisors Need to Know  (presented June 14, 2006) Resolving Employee Complaints: What Supervisors Should and Shouldn't Do  (presented May 18, 2006) Stopping Difficult Employees from Sucking the Life Out of Your Organization  (presented April 19, 2006) Why Stupid People Get Hired - and What You Can Do to Avoid This (presented March 23, 2006) FMLA Abuse: Fight Back and Win (presented February 23, 2006) Changing Employee Behavior: Performance Reviews that Work (presented January 18, 2006) Leadership Skills for Supervisors: Maximizing Employee Performances (presented December 13, 2005) Succeeding as a New Supervisor: Training Your Future Superstars (presented November 8, 2005) Identity Theft: What HR Must Do to Protect Sensitive Information (presented October 12, 2005) Changing Behavior that Destroys Productivity: Solutions for Your Supervisors (presented September 13, 2005) Exempt vs. Nonexempt: FLSA Overtime Guidelines You Need to Know (presented August 16, 2005) Avoiding the Deadliest Interviewer Errors: What Your Supervisors Need to Know (presented July 21, 2005) Firing without Fear: What Your Supervisors Need to Know (presented June 23, 2005) HIPAA Electronic Security and the HR Department: What You Need to Do Today (presented May 26, 2005) Confronting - and Changing - Bad Behavior: What Your Supervisors Need to Know (presented April 29, 2005) FMLA Guidelines for Supervisors: What They Should and Shouldn't Do (presented March 3, 2005) Handling Difficult Conversations with Employees: What Supervisors Need to Know (presented January 20, 2005) Why Performance Reviews Fail - and What Supervisors Can Do to Change That (presented December 14, 2004) Overtime Regulations and the FLSA: What You Need to Know Today (presented November 9, 2004) Dealing With Difficult People: What Supervisors Need to Know  (presented October 13, 2004) Preventing and Handling Sexual Harassment: What Supervisors Should and Shouldn't Do  (presented September 13, 2004) Interviewing Do's and Don'ts: What Your Supervisors Need to Know  (presented August 18, 2004) Turning Good Managers Into Great Leaders  (presented July 28, 2004) Disciplining Difficult Employees: What Supervisors Should and Shouldn't Do  (presented June 23, 2004) FMLA Do's and Don'ts: What Your Supervisors Need to Know  (presented May 26, 2004) Solutions for Dealing With Difficult People  (presented May 25, 2004) Overcoming Workplace Conflict: Managing and Motivating Different Generations  (presented April 21, 2004) Changing Employee Behavior: Performance Management That Works  (presented March 24, 2004) HIPAA Privacy and the HR Department: What Has to Change? What Can Stay the Same?  (presented March 3, 2004) Eliminating Unacceptable Behavior: What Supervisors Need to Know  (presented January 20, 2004) Avoiding ADA Liability: What Supervisors Need to Know Now  (presented November 6, 2003) Avoiding FLSA Liability: Now and After the Proposed Regulations  (presented October 9, 2003) Managing Difficult People: How to Get Along and Get Results  (presented September 9, 2003) HIPAA Privacy and the HR Department: What Has To Change? What Can Stay The Same?  (presented August 13, 2003) Critical Issues under the FMLA  (presented July 16, 2003) Confronting - and Changing - Bad Behavior: What Supervisors Need to Know (presented June 12, 2003) Avoiding Lawsuits and Hiring Disasters: Implementing a Legal, Effective Reference Program (presented May 22, 2003) 10 Keys to Military Leave (presented April 16, 2003) Effective RIF Management (presented March 19, 2003) Firing Without Fear (presented February 18, 2003) Critical Issues under the Fair Labor Standards Act (presented January 30, 2003) An Emotionally Intelligent Approach for Improving Organizational Effectiveness (presented January 21, 2003) Harassment: Legally Effective Policies and Investigations (presented December 19, 2002) Critical Issues under the FMLA (presented November 13, 2002) Critical Issues under the ADA (presented September 18, 2002) Critical Issues under the FLSA (presented August 7, 2002) back to top
	Safety
	Wellness Programs for Safety: Reduce Injuries, Promote Healthier Living  (presented September 9, 2008) Reducing Workplace Injuries: Effective Safety Incentive Programs  (presented August 12, 2008) Terminating Unsafe Employees: What Supervisors Can Do  (presented July 14, 2008) MRSA Outbreaks: Preparing & Protecting Your Workplace  (presented June 10, 2008) Emergency Response Plan: How to Prepare for a Disaster in Your Company  (presented May 8, 2008) Hazard Recognition Webinar: Keys to Stop Injuries & Accidents in the Workplace  (presented April 8, 2008) 7 Biggest New Safety Manager Sins - and How to Avoid Them (presented March 12, 2008) Accident Investigations and the Law: What's Required? What Can Hurt You? (presented February 14, 2008) Reenergize Your Safety Committee: World-Class Practices for an Injury-Free Workplace (presented January 16, 2008) Disciplining Unsafe Employees: What Supervisors Should & Shouldn't Do (presented December 12, 2007) Six Sigma for World-Class Safety: Reduce Injuries, Motivate Employees (presented November 7, 2007) Crisis Communications: Preparing Your Workplace for the Unexpected (presented October 9, 2007) People-Based Safety: New Scott Geller Leadership Audio Conference (presented September 13, 2007) Terminating Unsafe Employees: What Supervisors Need to Know (presented August 7, 2007) Flu Pandemic in the Workplace: How You Can Prepare (presented July 12, 2007) Taking the Fear Out of Incident Reporting (presented June 14, 2007) Preventing Injuries: How to Get Employee Support for Your Safety Program (presented May 15, 2007) Why Older Workers Get Injured in the Workplace - and What You Can do to Prevent It (presented April 11, 2007) Lockout/Tagout Guidelines: Stop Serious Injury in Your Workplace Today (presented March 15, 2007) Stop Risking the Safety of Your Employees: 12 Proven Machine Safeguarding Strategies (presented February 16, 2007) Proven Electrical Safety Solutions: Stop Injuries, Stay in Compliance (presented February 16, 2007) Conducting Accident Investigations: Keys to Preventing Legal Liability (presented February 14, 2007) Turning Complacent Employees into Safety Champions: What Supervisors Can Do (presented January 18, 2007) Guaranteeing the Safety of Off-site Employees  (presented December 13, 2006) How Today’s Best Safety Leaders Stop Workplace Injuries  (presented December 11, 2006) Attention Grabbing Safety Training that Your Employees Won't Forget  (presented November 17, 2006) Safety & Your Spanish Speaking Workforce: Overcoming Barriers  (presented October 17, 2006) Preventing Slips-and-Fall Claims: Both Real & Fake  (presented October 16, 2006) Confronting & Changing Unsafe Behavior: New Scott Geller Safety Audio Conference  (presented September 21, 2006) Mold Claims on the Rise: Steps to Minimize Legal & Health Risks (presented August 10, 2006) Guarding Against Workers Compensation Claims: Proven Techniques for an Injury-Free Workplace  (presented July 13, 2006) Dealing with Difficult People: What Safety Supervisors Need to Know  (presented June 7, 2006) Safety Incentives: What Works and What Doesn't  (presented May 11, 2006) Prevent Stupid Injuries: 3 Keys to a World Class Safety Program  (presented April 6, 2006) Accident Investigations and the Law: What You Should and Shouldn't Do  (presented March 10, 2006) People-Based Safety: A Better Way to Prevent Injuries  (presented February 9, 2006) Stopping Everyday Injuries In Your Workplace  (presented January 5, 2006) OSHA Recordkeeping Requirements: Guaranteeing Supervisor Compliance  (presented November 22, 2005) Getting Employees to Make Safer Decisions: What Is and Isn't Working Today  (presented October 25, 2005) Preventing Injuries: Scott Geller's New People-Based Safety Approach  (presented September 29, 2005) The Real Mold Issue: What's Your Facility's Risk?  (presented August 23, 2005) Eliminating Stress-Related Accidents, Injuries and Incidents  (presented July 26, 2005) Lower Workers' Compensation Costs with Innovative Return-to-Work Programs  (presented June 28, 2005) Guaranteeing the Success of Your Safety Committee  (presented June 2, 2005) Reduce Absenteeism: Proven Ways to Prevent Musculoskeletal Disorders  (presented May 5, 2005) Decreasing Risky Behaviors among Difficult Employees: What Supervisors Need to Know  (presented April 6, 2005) 10 Keys to Lowering Workers' Compensation Costs  (presented March 8, 2005) Accident Investigations and the Law: What You Should and Shouldn't Do  (presented February 8, 2005) Safety Incentives: What Works and What Doesn't  (presented January 11, 2005) Stopping Risky Behavior: Job Safety Analysis in 3 Simple Steps  (presented December 2, 2004) OSHA Recordkeeping: Avoid Fines for Workplace Injury and Illness  (presented November 4, 2004) Safety Committees: Keys to Reducing Workers' Comp Costs  (presented September 15, 2004) Safety Leadership for an Injury-Free Workplace  (presented August 31, 2004) HAZCOM: Complying With OSHA's Trickiest Rule  (presented July 29, 2004) Safety IQ: A New Approach to Creating a Safer Workplace  (presented June 24, 2004) Legally Effective Accident Investigations  (presented May 20, 2004) Changing Unsafe Behavior: Motivating Employees to Create an Injury-Free Workplace  (presented April  22, 2004) Avoiding the Top 10 OSHA Violations  (presented March 26, 2004) Confronting - and Changing - At-Risk Behavior: Managing the Human Dynamics  (presented February 26, 2004) Preventing Musculoskeletal Disorders: What Is and Isn't Working  (presented January 22, 2004) Guaranteeing the Success of Safety Committees  (presented December 18, 2003) Building an Injury-Free Workplace with Superior Safety Leadership  (presented November 13, 2003) Incident Investigations: Stop Blaming and Fix the Problem  (presented October  16, 2003) Contractor Safety: Guarding Against OSHA Lawsuits and OSHA Fines  (presented September 17, 2003) Lower Workers' Compensation Costs with Innovative Return-to-Work Programs  (presented August 21, 2003) Creating an Injury-Free Workplace: The Latest in Changing Worker Behavior  (presented July 24, 2003) Preventing Unsafe Attitudes from Killing Your Safety Program  (presented June 19, 2003) Driving Down Your Costs by Managing Risk, Not Safety  (presented May 22, 2003) Enhancing Supervisor Effectiveness in Safety  (presented April 30, 2003) Slip-and-Fall Claims: The Latest in Prevention  (presented March 25, 2003) Innovative Strategies for Successfully Reducing Sprains and Strains  (presented February 27, 2003) Safety Leadership for an Injury-Free Workplace (presented February 20, 2003) Insider Secrets to Staying Under OSHA's Recordkeeping Radar (presented January 16, 2003) Guaranteeing the Success of Safety Committees (presented December 10, 2002) Ergonomic Programs that are Legally Effective and Cut Costs (presented November 12, 2002) Guarding Against OSHA's Top 10 Safety Violations (presented, October 15, 2002) Legally Effective Accident Investigations (presented September 19, 2002) Guarding Against Slip-and-Fall Claims: Both Real and Fake (presented August 8, 2002) back to top
	Medical
	2008 CPT Code Changes: Keys to Staying Compliant and Getting Reimbursed (presented November 27, 2007) Getting Paid for Consultations: What CMS Requires Now (presented October 31, 2007) Coding Ethics: Navigating, Avoiding and Surviving Real-World Problems (presented September 25, 2007) 2008 ICD-9-CM Changes Effective Oct.1: Keys to Staying Compliant (presented August 20, 2007) ABN and Medical Necessity: Clear Up the Confusion, Avoid Unnecessary Denials (presented July 18, 2007) Underdocumenting: There's More at Stake Than Lost Revenue (presented June 20, 2007) Legal Pitfalls of Coding: What They Are and How to Avoid Them (presented May 22, 2007) Getting Modifiers Right, the First Time: Get Paid, Not Denied (presented April 25, 2007) Physician Quality Reporting Initiative Effective July 1: What You Need to Do to Prepare (presented March 13, 2007) 'Incident-to': Stay compliant and get the reimbursement you've earned (presented February 14, 2007) 2007 CPT Code Changes: Keys to Compliance and Reimbursement (presented January 4, 2007) 2007 OIG Work Plan: What The OIG Is Up To And What It Means To Coders (presented November 29, 2006) Lightning Bolt Chart Auditing: 5 Keys to Stay Compliant and Get Proper Reimbursement (presented November 2, 2006) Using Modifiers to Maximize Revenue and Minimize Denials (presented October 4,  2006) New ICD-9-CM Changes for 2007: What You Need to Know (presented August 30,  2006) Billing for Nursing Facility Physician Visits: Everything Coders Need to Know (presented June 30,  2006) Bundling Do's and Don'ts: Keys to Getting Paid and Avoiding Denials (presented May 24,  2006) "Incident-to" Do’s and Don’ts: Get the Money You Deserve (presented April 27,  2006) Maximize Profitability: Conducting and Reporting an ICD-9-CM Coding Audit (presented March 15,  2006) Boost Collections: Proven Tactics to Get Your Practice More Money  (presented February 8, 2006) Legal Issues for Coders in 2006: What You Need to Know Now  (presented January 5, 2006) CPT Code Changes for 2006: Tips and Tricks to Get More Money  (presented November 30, 2005) New 2006 OIG Work Plan: Everything Coders Need to Know  (presented October 26, 2005) Medicare's Preventive Services: Everything Coders Need to Know  (presented September 29, 2005) New ICD-9-CM Changes for 2006: What You Need to Know  (presented August 25, 2005) Simplifying Modifiers 25 & 59: More Money and Fewer Denials  (presented July 27, 2005) Inside Tips to successfully use Advanced Beneficiary Notice  (presented June 29, 2005) "Incident-to" Do's and Don'ts: Get the Money You Deserve  (presented May 25, 2005) Knowledge is Key to Getting Paid: E/M Tips and Tricks  (presented April 20, 2005) New Welcome to Medicare Exam: Be Prepared and Get Paid (presented March 16, 2005) New HIPAA Security Rule: Last Minute Actions to Ensure Compliance (presented February 10, 2005) CPT Code Changes for 2005: What You Need to Do Today (presented January 6, 2005) Inside Secrets to Successfully Fight Claim Denials (presented November 17, 2004) Modifier$: It'$ All About the Money (presented October 21, 2004) New ICD-9-CM Changes: What Coders Need to Know Today (presented September 20, 2004) Top Ten Tips for Writing Policies and Procedures Without Pain (presented August 12, 2004) Coding Do's and Don'ts: Keys to Getting Paid and Avoiding Audits (presented July 14, 2004) Preparing for the Certified Professional Coder (CPC) Board Exam: Insider Tips to Help You Pass (presented June 17, 2004) HCPCS Code Changes in April 2004: What You Need to Know Now (presented May 20, 2004) Fracture Coding: What You Need to Know (presented April 22, 2004) E/M Coding: Get the Money You Deserve (presented March 25, 2004) Top 10 Things You Should Know About HIPAA in 2004 (presented February 25, 2004) Knowledge is Key to Getting Paid in 2004: Modifiers 25 & 59 (presented January 27, 2004) More Money and Fewer Denials: Managing the ICD-9 Changes (presented December 2, 2003) Modifiers: It'$ All About the Money (presented June 5, 2003) Survival in the E/M Jungle (presented March 19, 2003) Successful HIPAA Compliance Made Simple (presented January 23, 2003) back to top
	Finance & Accounting
	New Tax Preparer Penalties: Keys to IRS Compliance (presented September 25, 2008) IRS Form 941: Keys to IRS Compliance and Avoiding Costly Violations (presented September 23, 2008) Critical Issues In Unclaimed Property: Guidelines To Ensure Compliance (presented September 23, 2008) SFAS 141R & 160: Implementing the New Changes (presented September 18, 2008) Electronic Invoicing + Electronic Payments = Successful A/P Automation (presented September 8, 2008) Form I-9: Common Mistakes and How to Avoid Them (presented September 4, 2008) California Payroll Tax Update: New Changes You Need to Know (presented August 28, 2008) Financial Record Retention: What You Need To Know About Your Files (presented August 20, 2008) Form 1099 Update: Complying with IRS’ Latest Regulations (presented August 12, 2008) The New, Improved HSA: How it Works, Including Most Recent IRS Rules (presented August 7, 2008) Payroll Compliance for Multi-State Taxation (presented July 29, 2008) QuickBooks Webinar: Tips & Tricks For Efficient Financial Reporting (presented July 16, 2008) Benchmarking Your AP Processes: Essential Techniques for your Department (presented July 9, 2008) Creditor Garnishment Guidelines: Avoid Costly Violations and Penalties (presented June 24, 2008) How To Lower Credit Card Processing Fees (presented June 17, 2008) Taxing Fringe Benefits Properly: Must Know Regs & Updates (presented June 11, 2008) Independent Contractors: Classify Properly to Avoid IRS & Other Legal Hassles (presented May 22, 2008) 2008 Payroll Tax Update: New Changes You Need to Know (presented May 22, 2008) Sales and Use Tax Do's and Don'ts: What You Need to Know (presented May 15, 2008) 8 Steps to Running an Efficient Payroll Department (presented April 24, 2008) Stopping Your Vendor Master File from Costing You Thousands (presented April 17, 2008) Tame Your T&E Expenses: Keys to Saving Thousands (presented April 10, 2008) Third Party Sick Pay Tax Withholding: What You Need to Know (presented March 27, 2008) Exempt vs. Nonexempt: The Most Common Overtime Traps - and How to Avoid Them (presented March 26, 2008) Unclaimed Property Compliance: Minimizing Risk (presented March 25, 2008) 1099 Update: Keys to IRS Compliance & Preventing B-Notices (presented March 13, 2008) Child Support Garnishments: Eliminate Confusion, Ensure Compliance  (presented February 19, 2008) Record Retention Do's And Don'ts: What To Save, What To Dump?   (presented February 14, 2008) Recovery Auditing Tools: Prevent Payment Errors & Improve Processes  (presented February 6, 2008) New IRS Rules for Flexible Spending Accounts: Compliance keys for 2008  (presented January 16, 2008) Form W-4: Guidelines to Ensure IRS Compliance  (presented January 15, 2008) Form I-9: How to Comply with the New Changes  (presented January 9, 2008) Releasing Cash From Receivables in 90 Days Or Less  (presented January 9, 2008) IRS Form 1042 Update: Nonresident Alien Compliance Requirements  (presented January 3, 2008) The SEC's Executive Compensation Rules: Lessons from Year 1; Tips for Year 2  (presented December 12, 2007) Tax Alert: W-2, Wage Reporting Changes You Need to Know  (presented December 11, 2007) Business Intelligence: What’s Your IQ?  (presented December 5, 2007) Internal Controls for AP: Best Practices to Ensure Compliance, Prevent Fraud  (presented November 28, 2007) Outsourcing 101: Do it Right the First Time & Every Time  (presented November 7, 2007) Year End Prep for Payroll: Stay Compliant and Prepare for 2008  (presented November 6, 2007) Better AP Processing: Tools to Reduce Paper & Improve Accuracy  (presented October 23, 2007) Manage Costs for Growth and Profitability  (presented October 11, 2007) Multi State Taxation: What Every Payroll Professional Needs To Know  (presented October 11, 2007) I-9 Employment Verification: Ensure Compliance  (presented October 9, 2007) Sales & Use Tax Guidelines: What You Need to Know Now  (presented September 26, 2007) Reducing SOX Compliance Costs With Effective Internal Controls  (presented September 12, 2007) Local Income Tax: Clear Up the Confusion to Ensure Compliance  (presented September 6, 2007) New IRS Rules for Cafeteria Plans: What's Changed, What's Legal and What's Not  (presented September 5, 2007) T&E Best Practices to Ensure IRS Compliance  (presented August 28, 2007) Your Personnel Records: What to Save - What to Dump  (presented August 16, 2007) Cash Management: Building and Fortifying a Strong Cash Flow Strategy   (presented August 15, 2007) 401(k) Plan Fees: What are the Rules? Minimize Your Risk  (presented August 9, 2007) Payroll 101: Save Time; Save Money; Stay in Compliance  (presented August 7, 2007) Form 1099 Update: Complying with IRS' Latest Round of Changes  (presented August 2, 2007) Collecting Tough Accounts: Get the Money You Deserve  (presented July 17, 2007) 25 Cures for the Health Care Cost Blues  (presented July 12, 2007) Payroll Identity Theft: Know the Risks; Secure Your Data  (presented July 10, 2007) Managing Unclaimed Property Risk  (presented June 26, 2007) New Deferred Compensation & Section 409A Rules: Ensuring IRS Compliance  (presented June 13, 2007) Third Party Sick Pay Tax Withholding: What You Need to Know  (presented June 5, 2007) Stop Duplicate Payments & Fraud: Taking Control of Your Master Vendor Files  (presented May 31, 2007) Smoking Cessation Programs: What's Working, What's Legal, and What's Not  (presented May 16, 2007) Workers' Comp: 5 New Tactics to Cut Your Claims and Costs Now  (presented May 9, 2007) Independent Contractors: Classify Properly to Avoid IRS & Other Legal Hassles  (presented May 2, 2007) Payroll Tax Update: Guidelines to Ensure Compliance  (presented May 1, 2007) Preventing Credit Card Chargebacks: (Almost) Painless Ways to Get Your Money  (presented April 26, 2007) Employee Assistance Programs: How to Maximize ROI on Wellness  (presented April 12, 2007) Attorney Client Privilege: Protecting Your Company and Yourself  (presented April 5, 2007) Fair Debt Collection Practices Act: Get Your Money & Stay Compliant  (presented March 29, 2007) Internal Controls for AP: Best Practices for SOX Compliance  (presented March 28, 2007) Guidelines for I-9 Compliance and Employment Verification  (presented March 14, 2007) Security Breaches: How to Prepare and Respond Properly  (presented March 6, 2007) T&E Compliance: Best Practices You Need to Know  (presented February 21, 2007) Payroll Cards: How to Slash Your Processing Costs  (presented February 15, 2007) HSAs in 2007: How the New Changes Impact You  (presented February 7, 2007) US DOL Audit in 2007: Are You Prepared?  (presented February 6, 2007) Collecting the Un-Collectible: Get the Money You Deserve  (presented January 18, 2007) The New EEO-1 Form: Reduce Errors and Ensure Compliance  (presented January 16, 2007) Use Tax: Clear Up the Confusion and Ensure Compliance  (presented January 11, 2007) Record Retention Dos & Don’ts: What to Save - What to Dump  (presented January 9, 2007) Payroll Recordkeeping: What You Need to Know  (presented December 14, 2006) Form 1099: Best Practices to Ensure Compliance for 2007  (presented December 6, 2006) Cost Cutting: The Big Four Areas to Focus on in 2007  (presented December 5, 2006) Year-End '06: New Developments Payroll & A/P People Must Know  (presented November 15, 2006) Wellness Programs: What's Working, What's Legal, and What's Not (presented November 14, 2006) Healthcare Transparency in Pricing and Quality: Are You Ready?  (presented November 1, 2006) Sarbanes-Oxley for Private Companies: Must Know Regs & 2007 Updates  (presented October 31, 2006) A Manager's Guide to Understanding Financial Statements  (presented October 25, 2006) Form W-4: Reduce Errors and Ensure IRS Compliance  (presented October 12, 2006) The Pension Protection Act of 2006: New 401(k) Changes You Need to Know  (presented October 11, 2006) Understanding Budgeting: What Managers Need to Know  (presented September 28, 2006) FMLA Dos and Don'ts: What Your Benefits Administrator Needs to Know  (presented September 20, 2006) Data Security and Payroll: Minimizing Your Organization's Legal Risks  (presented September 7, 2006) Sales Tax Nexus: Clear Up the Confusion and Ensure Compliance  (presented August 23, 2006) Collection Techniques: What's Working, What's Legal & What's Not  (presented August 22, 2006) Hiring Smart: How to Legally Conduct Background Checks  (presented August 16, 2006) Cash is King: Best Practices of Cash Management  (presented July 27, 2006) Ten Keys to Keep Your Succession Plan out of Legal Trouble  (presented July 20, 2006) HSAs: Clear Up the Confusion & Make Them Work for You  (presented July 18, 2006) Unclaimed Property and SOX: Must-Know Regs and Updates  (presented June 27, 2006) 401(k) Update: What You Need to Know Now  (presented June 15, 2006) Domestic Partner Benefits: What's Working, What's Legal and What's Not  (presented June 14, 2006) Credit & Collections Best Practices: Get the Money You Deserve  (presented May 23, 2006) Non-Resident Income Tax: What You Need to Know to Ensure IRS Compliance  (presented May 16, 2006) COBRA & HIPAA Portability: Must-Know Regs & Updates  (presented May 11, 2006) I-9 Forms: Reduce Errors and Ensure Compliance (presented May 3, 2006) Form 1099: Best Practices to Ensure IRS Compliance  (presented April 20, 2006) Earned Income Tax: Clear Up the Confusion and Ensure Compliance  (presented April 19, 2006) Bankruptcy Reform Act: How Changes Impact You  (presented March 28, 2006) Garnishment Guidelines: Avoid Costly Violations and Penalties  (presented March 22, 2006) Master Vendor File: Best Practices to Prevent Duplicate Payments & Fraud  (presented March 16, 2006) Understanding Cash Flow Statements: What Managers Need to Know  (presented February 28, 2006) Measuring Financial Performance: Benchmarking that Gets Results  (presented February 14, 2006) Benefits Administration: Best Practices to Ensure Compliance  (presented February 9, 2006) Improving Your Monthly Close: Best Practices You Need to Know  (presented January 18, 2006) Preventing and Detecting Fraud: What You Need to Know  (presented January 12, 2006) Deferred Compensation and Section 409A: Guidelines to Ensure IRS Compliance  (presented January 10, 2006) Record Retention Program: Tools to Control Risk  (presented December 13, 2005) P-Card Expansion: Everything You Need to Know  (presented December 8, 2005) Keep Up to Date on Fringe Benefits: Taxing and Reporting  (presented December 6, 2005) A Manager's Guide to Understanding Financial Statements  (presented November 17, 2005) Wellness Programs: What's Working, What's Legal, and What's Not  (presented November 16, 2005) Year-End '05: New Developments Payroll & A/P People Must Know  (presented November 2, 2005) Streamlined Sales Tax: It's Here - Are You Ready?  (presented October 27, 2005) T&E Compliance Basics: What You Need to Know  (presented October 20, 2005) Compensation Strategies: How to Attract & Retain the Best  (presented September 27, 2005) Internal Controls for AP: Best Practices for SOX Compliance  (presented September 21, 2005) New Roth 401(k) Plans: Guidelines to Ensure IRS Compliance  (presented September 13, 2005) Unclaimed Property & SOX Compliance: Avoid Penalties & Violations  (presented August 31, 2005) Boost Collections: Proven Tactics to Collect More Money Faster  (presented August 25, 2005) IRS' New Form 941: Guidelines to Ensure Compliance  (presented August 9, 2005) HSAs: Clear Up the Confusion & Make Them Work for You  (presented July 28, 2005) P-Cards: The Time's Ripe to Reap the Benefits  (presented June 28, 2005) New Federal Health Plan Notice Rules: What You Need to Know About HIPAA Portability and Medicare  (presented June 21, 2005) New Bankruptcy Reform Act: How to Collect More from Bankrupt Debtors  (presented June 9, 2005) Boost Collections: Proven Tactics to Keep the Money Coming In  (presented May 26, 2005) Sarbanes-Oxley for Private Companies: Must Know Regs & Updates  (presented May 17, 2005) Internet Sales & Use Tax: Clear Up the Confusion & Ensure Compliance  (presented April 20, 2005) Garnishment Guidelines: Must-Have Info to Ensure Compliance  (presented April 13, 2005) 39 Ideas to Cure the Health Care Cost Blues  (presented March 30, 2005) Form W-4: Guidelines to Ensure IRS Compliance  (presented March 17, 2005) New IRS Rollover Rules: How Changes Impact You  (presented March 15, 2005) Beating Bankruptcy Preferences: How to Keep the Money You Deserve  (presented February 16, 2005) Controlling Healthcare Costs Through Wrap Plans (presented February 16, 2005) Unclaimed Property Compliance: Minimizing Risk  (presented January 13, 2005) Check 21: Float, Fraud & Your Bottom Line  (presented January 12, 2005) Cost Cutting: What Is and Isn't Working Now  (presented December 8, 2004) T&E Compliance: What You Need to Know  (presented December 7, 2004) Taxing Fringe Benefits Properly: Must Know Regs. & Updates  (presented November 4, 2004) Boost Collections: Proactive Credit Management Tactics  (presented October 20, 2004) Year-End '04: New Developments Payroll & A/P People Must Know  (presented October 5, 2004) Controlling Soaring Healthcare Plan Costs  (presented September 30, 2004) Customer Bankruptcy: What Creditors Need to Know  (presented September 22, 2004) Prioritizing Garnishments: Applying the Rules Without the Confusion  (presented August 16, 2004) Automating Sales & Use Tax: It’s Not as Hard as You Think  (presented August 11, 2004) HSA Updates: Good News & Bad News  (presented July 20, 2004) Critical Issues of State Tax Withholding on Nonresident Services  (presented July 15, 2004) New COBRA Regulations: How the Changes Impact You  (presented July 13, 2004) Reducing Costs Now: Key Areas CFO's Should Target  (presented June 22, 2004) Sales & Use Tax Compliance: Recent Law Changes Affecting A/P  (presented June 17, 2004) New DOL Overtime Regulations: How the Changes Impact You  (presented May 25, 2004) Safer Credit Decisions: Tools to Control Risk & Secure Debt  (presented May 20, 2004) Workers’ Compensation: What’s Working for Reducing Costs  (presented May 18, 2004) Use Tax Compliance: Pay Now - or Pay More Later  (presented April 28, 2004) 401(k) Plans: What You Need to Know Now  (presented April 27, 2004) Boosting Collections Without Hurting Customer Relations  (presented March 30, 2004) Preparing for the Certified Payroll Professional (CPP) Exam With Tips and Tricks  (presented March 30, 2004) Garnishments: Complying With Federal Child Support Laws & Rules  (presented February 26, 2004) T&E Compliance: Taking Out the Guesswork  (presented February 19, 2004) Outsourcing Payroll Services: Does It Make Sense For You?  (presented January 28, 2004) Health Savings Accounts: What Does the New HSA Legislation Mean to You?  (presented January 27, 2004) Essential Year End Updates: Employment Tax and Compliance Issues  (presented January 6, 2004) Inventory Management and the Bottom Line: Enhancing Finance's Role (presented December 11, 2003) Internet Sales & Use Tax: What You Need to Know Now  (presented December 9, 2003) Payroll Updates: Must Know Information for Year End and Beyond  (presented November 18, 2003) Project Management from A-Z: Must-have Skills for Today's Business World  (presented November 17, 2003) Managing Soaring Healthcare Costs Today's Changing Environment  (presented November 12, 2003) Sarbanes-Oxley: What Private Companies Need to Know and Do Now  (presented October 22, 2003) Fringe Benefit Reporting: Clear Up Year End Misconceptions  (presented October 22, 2003) Faster, Cleaner T&E: Best Ways to Reduce Your Burden  (presented September 25, 2003) Garnishment Gray Areas: Avoiding Costly Violations and Fines  (presented September 18, 2003) Guard Your Cash From Today's Top 5 Profit Drains  (presented August 20, 2003) Avoid IRS Hassles When Dealing With Independent Contractors  (presented August 19, 2003) Is Your Cash at Risk? Manage This Growing Threat  (presented July 15, 2003) Managing Soaring Healthcare Costs: Strategies You Can Use Now (presented June 25, 2003) Taming the Dragon: Avoiding Penalties and Fines from the Earned Income Tax (presented May 29, 2003) Sales & Use Tax: Critical Issues and Updates (presented May 22, 2003) The Top 5 Profit Drains - And How to Stop Them (presented May 21, 2003) Optimizing Total Working Capital: Improve Your Balance Sheet, P&L, and Service Quality (presented April 16, 2003) Show Me the Money! Results Oriented Strategies from Pre-Sales Strategies Through Collection Procedures (presented April 9, 2003) Order-to-Cash - Making It Happen (presented March 27, 2003) The Audit Experience: How to Prepare your Treasury Department (presented March 12, 2003) Help! I've Just Been Put in Charge of Insurance (presented February 27, 2003) Defining a World Class Finance Organization (presented January 29, 2003) The Seven Habits of Highly Effective Treasury Managers (presented December 17, 2002 Preparing for Year-end Fringe Benefits Reporting and Taxation (presented November 20, 2002) Managing Soaring Healthcare Plan Costs (presented October 8, 2002) back to top
	Sales
	Advanced Phone Prospecting: Close More Sales and Exceed Your Goals (presented September 9, 2008) 8 Proven Ways to Turn Every Call into a Sales Opportunity (presented August 27, 2008) Proven Ways to Get Past the Toughest Gatekeepers (presented August 12, 2008) Proven Questioning Techniques - Get More Appointments and Close More Sales (presented July 16, 2008) Why Your Voicemails Get Deleted – and How to Get Them Returned (presented June 10, 2008) Why New Sales Reps Quit - and How Great Sales Managers Keep Them (presented May 14, 2008) Prospecting by Phone: Dos and Don’ts to Sell More (presented April 10, 2008) Defusing Difficult Customers: Win them Over and Increase Profits (presented March 13, 2008) Cold Calling: What Is and Isn't Working Today  (presented February 12, 2008) Proven Checklist for Sales Success: How to Beat Goal in 2008  (presented January 10, 2008) Overcome Sales Objections: What Is and Isn't Working Today  (presented November 29, 2007) Consultative Selling: Proven Ways to Close More Profitable Deals  (presented October 25, 2007) Power Prospecting: Proven ways to Land Big Clients  (presented September 26, 2007) Getting Past the Gatekeeper: Guaranteed Strategies to Reach Top Prospects  (presented August 29, 2007) Superior Sales & Service: Proven Ways to Keep Customers and Increase Sales  (presented July 17, 2007) Sealing the Deal: 7 Ways to Become a Better Closer  (presented June 20, 2007) Voice Mail Strategies: No Nonsense Skills for Increasing Sales  (presented May 17, 2007) Filling the Pipeline: Proven Ways to Prospect More Effectively  (presented April 11 2007) Cold Calling: What Is and Isn't Working Today  (presented March 14, 2007) Consultative Selling: Crush Your Competition; Boost Your Sales  (presented February 7, 2007) Questioning Techniques: Proven Ways to Get the Deal Done Faster  (presented January 11, 2007) Essential Sales Skills: Ensure Success in the First 20 Seconds  (presented December 6, 2006) Boost Sales: Using Leverage to Increase Your Sales Success  (presented November 30, 2006) Winning More Business From Your Difficult – But Profitable – Customers  (presented October 18, 2006) Building Client Loyalty: Boosting Profits Through Retention  (presented September 12, 2006) Managing Time & Territory: Proven Techniques for Increasing Sales  (presented August 15, 2006) Add-On Selling: How to Sell More to Existing Customers  (presented July 20, 2006) Prospecting by Phone: What's Working Now  (presented June 20, 2006) Cold Calling: Answers to the Most Frequently Asked Questions  (presented May 17, 2006) Power Prospecting: What Is & Isn't Working  (presented April 12, 2006) Cold Calling: What Is and Isn't Working  (presented March 16, 2006) Presentation Do's & Don'ts: Proven Ways to Win More Sales  (presented February 7, 2006) Sales Success in 2006: 7 Proven Ways to Win Major Accounts  (presented January 5, 2006) Close More Deals: 3 Ways to Develop Winning Sales Strategies  (presented December 1, 2005) Listening for Sales Success: How to Uncover the Customers' Needs Better  (presented November 1, 2005) Questioning Techniques that Get the Deal Done Faster  (presented October 6, 2005) Voice Mail Strategies: What Is and Isn't Working  (presented September 1, 2005) Creating and Selling Value: Proven Ways to Win More Sales  (presented July 26, 2005) Keeping the Pipeline Full: Bringing Sales & Marketing Together Effectively  (presented June 23, 2005) Conquering Cold Calling: What Is and Isn't Working  (presented May 24, 2005) Sealing the Deal: 7 Ways to Become a Better Closer  (presented April 19, 2005) Handling Objections: Beat Stalls & Smokescreens and Win More Sales  (presented March 15, 2005) Winning Big Clients -- Even if You're Not a Big Company  (presented February 15, 2005) Handling Those Difficult - But Profitable - Customers More Effectively  (presented January 12, 2005) Filling the Pipeline: Proven Ways to Prospect More Effectively  (presented December 14, 2004) Sales & Service: Proven Strategies for Boosting Customer Loyalty  (presented November 10, 2004) Successful Negotiating: Proven Ways to Close More Profitable Deals  (presented October 14, 2004) Successful Probing: Uncovering the Buyers' Needs Better  (presented September 15, 2004) Getting Past Gatekeepers: Proven Ways to Reach More Top Prospects  (presented July 14, 2004) Developing Killer Questions That Drive More Sales...Guaranteed  (presented June 15, 2004) Closing the Deal: Overcome Sales Objections Now  (presented May 13, 2004) Boost Sales: How to Hire Your Next Top Performer  (presented April 15, 2004) Cold Calling: What Is and Isn't Working  (presented March 17, 2004) Power Prospecting: What's Working Now  (presented February 17, 2004) Increasing Revenue With Sales-Focused Marketing Collateral (presented January 15, 2004) Landing Big Clients When You're Not a Big Company  (presented December 17, 2003) Boost Revenues by Selling Outside the Comfort Zone  (presented November 17, 2003) Selling to Today's Top Buyers: 11 Ways to Close More Deals  (presented October 21, 2003) Get More Sales From Key Decision Makers  (presented September 18, 2003) Prospecting and Closing More Qualified Buyers  (presented August 22, 2003) Close More Sales by Uncovering What's Keeping Your Customer Up at Night  (presented July 11, 2003) Winning More Sales by Making Your Value Proposition Stronger (presented June 13, 2003) Increase Your Sales Results with Team Selling (presented May 13, 2003) How Winners Sell - In a Down Economy (presented April 11, 2003) Strong Customer Service Strategies for Weak Economic Times (presented March 20, 2003) Overcoming the Stall (presented March 7, 2003) Winning Big Clients When You're Not a Big Company (presented February 7, 2003) Masterful Negotiating (presented January 10, 2003) Customer Service: Create the Recognizable Difference (presented January 7, 2003) Get More Appointments with Qualified Buyers (presented December 6, 2002) The Highly Effective Sales Manager (presented November 15, 2002) Creating a Successful Sales Prospecting Program (presented October 18, 2002) Winning Sales in a Tight Economy (presented September 6, 2002) back to top
	Marketing
	Web Metrics: Keys to Meeting & Beating Your Website Goal (presented October 3, 2008) Create Killer Landing Pages that Boost Business & Conversion Rates (presented September 4, 2008) Five Surefire Solutions for Marketing in a Bad Economy (presented August 7, 2008) Secrets for Direct Mail Marketing Success (presented July 9, 2008) Getting to the Top of Google: Marketing Secrets to Drive More Revenue (presented June 12, 2008) Five Rules for Writing Powerful Online Marketing Copy (presented May 15, 2008) Get Google to Find Your Site: Step-by-Step Corporate Blogging Guide to Drive New Leads (presented April 10, 2008) How to Write Killer Collateral that Moves Prospects Through the Sales Funnel (presented March 12, 2008) Google Ad Words 101: Proven Techniques that Drive More Revenue  (presented February 13, 2008) Niche Products and Services: 3 Simple Steps to Grow Your Business  (presented January 8, 2008) 5 Simple Steps to Drive More Business From Your Web Site  (presented November 29, 2007) Direct Mail: What Is and Isn’t Working Now  (presented October 24, 2007) SEO Webinar: Keys to Increase ROI by 50% (presented September 19, 2007) The 7 Deadly Sins of Web Marketing - And How to Avoid Them (presented August 23, 2007) Five Rules for Writing Powerful Online Marketing Copy (presented July 18, 2007) 17 Surefire Ways to Maximize Tradeshow ROI (presented June 21, 2007) Business Blogs & Social Media: What You Need to Know in a 2.0 World (presented May 23, 2007) Google AdWords, Yahoo and Microsoft : The Latest Techniques to Drive Revenue (presented April 26, 2007) Why Sales Reps Trash Marketing Collateral - and How You Can Avoid This (presented March 21, 2007) Increase Revenue by Injecting Super Sales Power into Copy and Design  (presented February 15, 2007) Optimizing Web Site ROI: Keys to Meeting and Beating Your Goals  (presented January 17, 2007) The 7 Deadly Sins of Web Marketing - And How to Avoid Them  (presented December 19, 2006) The Edu-Marketing Revolution: Marketing with White Papers and Other Free Content Offers  (presented November 21, 2006) Marketing Copy for Pros: Boost Your Results in 2007  (presented October 25, 2006) Direct Mail: What Is and Isn't Working Now  (presented September 28, 2006) RSS Marketing: 7 Steps to Get Started  (presented August 22, 2006) E-newsletters: Maximize Your Return on Every Email Sent  (presented July 11, 2006) Google AdWords: The Latest Techniques to Increase Profits  (presented June 15, 2006) Corporate Blogging 101: What You Need to Know Now  (presented May 11, 2006) Why Sales Reps Trash Marketing Collateral and How You Can Avoid This  (presented April 13, 2006) Search Engine Success: Drive Traffic, Grow Revenues  (presented March 15, 2006) Why Your E-mail Isn't Working - And What to Do About It  (presented February 9, 2006) Profitable PR: 7 Ways to Increase Sales and Crush Your Competition  (presented January 11, 2006) Trade Show Success: Maximizing Your ROI  (presented December 5, 2005) Creating Powerful Online Marketing Copy in the Year 2006  (presented November 3, 2005) Landing Pages that Work: Turning Clicks Into Conversions  (presented October 5, 2005) High-Performance Lead Generation: What Is and Isn't Working  (presented September 8, 2005) New Rules for High-Performance Direct Mail Copy…Guaranteed  (presented August 11, 2005) Email Marketing: 27 Ideas to Boost Your Results  (presented July 14, 2005) Buzz Marketing: 5 Easy Ways to Generate More Qualified Leads  (presented June 16, 2005) Google AdWords and Overture: The Latest Techniques to Drive More Revenue  (presented May 17, 2005) Why New Product Launches Fail - and What You Can Do to Avoid It  (presented April 20, 2005) 7 Ways to Increase the Effectiveness of Your Web Site  (presented March 31, 2005) Direct Mail on a Shoestring: 10 Specific Techniques to Boost Your Results  (presented February 23, 2005) Marketing with E-newsletters: Killer Tips and Tricks to Drive More Revenue  (presented January 19, 2005) Creating Powerful Marketing Campaigns: Using Online Efforts to Boost Your Offline Business  (presented December 15, 2004) Creating Powerful Marketing Copy in the Year 2005  (presented November 10, 2004) Search Engine Marketing: What's Working Now - And What Isn't  (presented October 12, 2004) 33 Ways to Improve Your Email Marketing  (presented September 14, 2004) Why Your Marketing Collateral Isn't Working - and What to Do About It  (presented August 11, 2004) Google AdWords: Killer Tips, Tricks and Strategies for Maximum Profits  (presented July 14, 2004) Landing Pages for Marketers: What Is and Isn't Working Today  (presented June 15, 2004) Direct Mail: What Is and Isn't Working Today  (presented May 12, 2004) B-to-B Direct Marketing: What Is and Isn't Working Today  (presented April 15, 2004) High Performance Marketing Copy...Guaranteed (presented March 17, 2004) Search Engine Success: 7 Ideas Worth Stealing (presented February 11, 2004) Increasing Revenue With Sales-Focused Marketing Collateral (presented January 15, 2004) Web Metrics: Keys to Meeting and Beating Your Web Site Goals  (presented December 9, 2003) Direct Mail: There's No Silver Bullet, But Here's 7 Great Ideas  (presented November 5, 2003) Creative Clicks: Maximizing Your Return on Every Email Sent  (presented October 10, 2003) The Secrets of High Performance Lead Generation  (presented September 16, 2003) Search Engine Marketing: What is and Isn't Working Today  (presented August 6,  2003) How Are Other Marketers Increasing Revenue From Existing Customers? (presented July 1, 2003) Maximizing Both Online and Offline Efforts: What Marketers Need to Know (presented June 18, 2003) Email Marketing What Is and Isn't Working (presented May 13, 2003) Generating More Qualified Leads in a Tight Economy (presented April 8, 2003) Why Your Direct Mail Isn't Working and What to Do About It (presented March 11, 2003) Increasing Revenue with Sales-Focused Marketing Collateral (presented February 11, 2003) Maximizing your Return on Every Email Sent (presented January 14, 2003) Generating More and Better Leads Through Alternative Channels (presented December 12, 2002) Email Delivery Strategies that Increase Revenue and Maximize ROI while Minimizing Risk (presented November 14, 2002) Insider Direct Mail Strategies that are Boosting Response Today (presented October 16, 2002) The Secrets of High Performance Lead Generation (presented September 18, 2002) back to top
	Information Technology
	IT Compliance Screw-ups: 10 Regulations IT Pros Need to Know (presented April 19, 2007) Careless User Habits: Preventing Risky Behavior Before it Hurts (presented March 21, 2007) Preventing Hackers from Partying on Your Network (presented February 21, 2007) Maximizing IT Performance: Secrets of Successful IT Departments (presented January 15, 2007) Electronic Document Retention: What IT Pros Need To Know (presented December 12, 2006) IT Recruitment & Retention: How to Get and Keep the Best Employees (presented November 8, 2006) Quantifying IT Success: Proven Strategies that Increase Business Value (presented October 16, 2006) Dealing With Difficult Users: What every IT Professional Needs to Know (presented September 12, 2006) Top Notch Communication Skills Every IT Pro Needs to Know (presented February 2, 2006) IT Management: Proven Ways to Build and Keep a Great Department (presented January 5, 2006) 10 Keys to Hiring the Best IT Professionals (presented December 7, 2005) Curing the Patch Management Headache: What's Working Today (presented November 2, 2005) The Next Wave of Viruses: 5 Surefire Ways to Protect Your Systems (presented October 6, 2005) Turning Good IT Departments Into Great IT Teams (presented September 6, 2005) 5 Must-Have Speaking Skills to Survive in IT (presented August 11, 2005) Spyware: 10 New Tactics to Protect Systems (presented June 7, 2005) New Windows Security Flaws: 5 Ways to Defend Your Network (presented April 27, 2005) Internal Threats: 5 Ways to Protect Your Systems (presented March 25, 2005) Spyware: 5 Surefire Ways to Get Rid of It For Good (presented March 1, 2005) Securing Your Wireless LAN From Internal and External Threats (presented May 29, 2003) Increasing the Business Value of Your IT Department (presented December 19, 2002) Fighting Back Against Hackers and Viruses (presented September 5, 2002) back to top
	Customer Service
	Do's & Don'ts of Resolving Customer Complaints on the Spot  (presented July 30, 2008) Preventing Customer Service Burnout- 6 Ways to Motivate your Reps  (presented July 1, 2008) Managing Conflict: How to Create the Perfect Customer Service Team  (presented June 5, 2008) Customer Service Upselling: What Is and Isn't Working Today  (presented May 8, 2008) Superior Phone Skills: Do’s & Don’ts for Outstanding Customer Service  (presented April 8, 2008) Stop Screaming at Me – Step by Step Guide to Servicing the Screamers  (presented March 12, 2008) Sales Boot Camp for Call Centers: 8 Tips to Drive More Revenue  (presented February 14, 2008) Creating the Perfect Customer Experience: Increasing Loyalty in 2008 (presented January 7, 2008) Customer E-Service: Keys to Providing Superb Service on the Web (presented November 29, 2007) Rescuing Dissatisfied Customers: Strategies to Keep Customers Onboard (presented October 30, 2007) Do Customers Know How Great You Are? Communication Skills to Wow Them (presented September 26, 2007) Motivating Your Reps to Provide Peak Customer Service Performance (presented August 22, 2007) Great Grammar for Customer Service: Build Confidence and Credibility (presented July 25, 2007) Keys to Dealing with those Angry and Completely Frustrating Customers (presented June 26, 2007) Gen-X Customers: Tips for Great Customer Service (presented May 31, 2007) Superior Email Skills for Highly Effective Customer Service (presented April 26, 2007) Improve Customer Service: Do’s and Don’ts for Effective Communication (presented March 21, 2007) Keys to Understanding What Your Customers Really Want (presented February 21, 2007) Boost Your Customer Service Skills for 2007 (presented January 17, 2007) The Secrets to Finding – and Keeping – Superior Customer Service Reps (presented December 13, 2006) Customer Service Do's and Don'ts: What's Working Today? (presented December 5, 2006) Difficult Customers: Win them Over and Deliver Outstanding Service (presented October 11, 2006) Dealing with Negativity in the Customer Service Workplace (presented September 15, 2006) Superior Email Skills for Highly Effective Customer Service (presented August 16, 2006) Maintaining Superior Customer Service: 8 Keys for Consistent Quality (presented July 11, 2006) Maximizing Your Time to Help More Customers & Improve Service (presented June 8, 2006) Wow Your Customers: Essential Skills for Delivering Excellent Service (presented May 4, 2006) Motivating Customer Service Employees: Leadership Skills for Managers (presented April 7, 2006) Superior Phone Skills: Do's & Don'ts for Outstanding Customer Service (presented March 7, 2006) Customer Service Upselling: Proven Ways to Boost Revenue and Satisfaction (presented February 9, 2006) Stop Your Reps from Leaving: What Supervisors Need to Know (presented January 12, 2006) Superior Communication Skills to Improve Your Customer Service (presented December 8, 2005) Leading a Winning Customer Service Team: What Supervisors Need to Know (presented November 10, 2005) Advanced Customer Service: Steps-by-step Guide to Providing White-Glove Service (presented October 10, 2005) Delight Your Customers: Keys to Delivering Outstanding Service (presented September 15, 2005) Exceptional Service: Essential Skills for Resolving Complaints (presented August 18, 2005) Better Service: 9 Ways to Increase Customer Loyalty (presented July 21, 2005) First-call Resolution: 5 Keys to Ending Repeat Calls (presented June 23, 2005) Overcome Stress: Survival Skills for Customer Service (presented May 26, 2005) Boost Service: Practical Tools for Handling Difficult Customers (presented April 26, 2005) Improve Customer Service: Do's & Don'ts of Effective Communication (presented March 31, 2005) Boost Satisfaction: Customer Service Skills That Wow Customers (presented March 2, 2005) Strong Customer Service Strategies for Weak Economic Times (presented March 20, 2003) Customer Service: Create the Recognizable Difference (presented January 7, 2003) back to top
	Quality
	Kaizen Culture: How To Build & Make It Work (presented October 1, 2008) 10 Stupid Measurement Practice Mistakes & How To Avoid Them  (presented September 5, 2008) How to Conduct a Successful Internal Quality Audit  (presented August 5, 2008) Value Stream Mapping: Lean Tool to Target Waste; Improve Quality  (presented July 8, 2008) Quality Procedures 101: How to Write an Effective Manual  (presented June 11, 2008) Root Cause Analysis: Tools to Drive Lasting Improvements with Quality Solutions  (presented May 13, 2008) Prepare for ISO 9001:2008 Changes to Ensure Quality & Compliance  (presented April 10, 2008) Lean Tools to Drive Continuous Quality Improvements, Cut Waste  (presented March 12, 2008) Process Mapping: Improve Quality, Timeliness & Cost Reduction  (presented February 12, 2008) Failure Modes & Effects Analysis: Identify & Eliminate Risk in Quality  (presented January 17, 2008) Kaizen: Lean Concepts to Empower Employees, Cut Waste & Drive Quality  (presented December 12, 2007) Quality Function Deployment: Effective Tool to Boost Quality Improvements  (presented November 13, 2007) Increase Customer Satisfaction, Cut Complaints: Advanced Quality Planning Techniques& Improvements (presented October 18, 2007) Internal Quality Auditing: Latest Tools, Techniques & Strategies  (presented September 18, 2007) Value Stream Mapping: Lean Tool to Target Waste, Improve Quality  (presented August 21, 2007) Effective Corrective Actions: Cut Errors, Drive Continuous Improvements  (presented July 26, 2007) Root Cause Analysis: Eliminate Problems for Lasting Quality Improvements  (presented June 26, 2007) Change without the Migraine: Getting Everyone on Board to Improve Quality  (presented May 24, 2007) Problem-Solving Strategies: Tools to Cut Errors & Improve Quality  (presented April 26, 2007) LeanSigma®: Proven Techniques to Boost Quality Improvements  (presented March 26, 2007) Get the Most Out of Benchmarking: Latest Tools, Techniques & Strategies  (presented February 28, 2007) Gemba Kaizen: Driving Quality Improvements through Better Employee Involvement  (presented February 1, 2007) Failure Mode & Effects Analysis: Proven Techniques to Boost Quality, Cut Errors  (presented January 4, 2007) Boost Service & Office Quality: Lean Tools to Improve Operations  (presented November 30, 2006) Improving Quality through Effective Project Management: What’s Working Today  (presented October 26, 2006) Customer Complaints: Effective Tool for Driving Continual Quality Improvements (presented September 26, 2006) Root Cause Analysis Tools: Improve Quality, Boost Customer Satisfaction  (presented August 29, 2006) Process Mapping: Dramatically Improve Quality, Timeliness & Costs  (presented August 2, 2006) Internal Quality Auditing: Cut Errors, Drive Continual Improvements  (presented July 6, 2006) Supply Chain Management: Strategies to Boost Quality & Customer Satisfaction  (presented June 6, 2006) Quality Improvement: 8 Steps to Finding Solutions that Last  (presented May 11, 2006) Complete Quality: Engaging Every Employee in Continuous Improvement  (presented April 4, 2006) Successful Quality Initiative: 5 Surprising Do's and Don'ts  (presented March 9, 2006) Kaizen: Getting Everyone On Board to Improve Quality  (presented February 10, 2006) Lean & Six Sigma: Techniques Proven to Boost Quality and Cut Errors  (presented December 6, 2005) Boost Quality and Customer Satisfaction: Using ISO 9001 to Improve the Bottom-line  (presented November 2, 2005) ISO 9000: Increase Customer Satisfaction and Boost Your Bottom Line  (presented December 7, 2004) Going Lean: 10 Things You Can Do To Make It A Success  (presented October 20, 2004) How to Get Your Executive Team Charged Up About Quality  (presented September 16, 2004) Training Quality: Do's and Don'ts to Achieve Your Goals  (presented August 25, 2004) A Powerful Quality Improvement Tool: Five S  (presented June 23, 2004) Improve Your Supplier Relationships: Boost Quality & Build Customer Satisfaction (presented April 27, 2004) Boost Quality: Measurements That Drive Customer Satisfaction & Buy-In (presented March 9, 2004) Lean & Six Sigma: Tools to Improve Quality and Reduce Errors (presented January 29, 2004) Boost Quality By Using Baldrige Criteria (presented December 4, 2003) Using ISO 9001 to Increase Customer Satisfaction and Boost Your Bottom Line (presented September 30, 2003) Get the Most Out of Benchmarking: Latest Tools, Techniques and Strategies (presented July 25, 2003) Lowering Nonconformance: A Roadmap to Better Quality (presented June 10, 2003) Increase Quality and Profits Through Customer Feedback (presented May 13, 2003) back to top
	Inventory
	Cycle Counting Achieve Over 90% Inventory Accuracy with Proven Practices  (presented October 10, 2006) Maximizing Your Warehouse: Keys to Doing More with Your Existing Space  (presented May 23, 2006) Inventory Accuracy: Proven Ways to Reduce Errors  (presented January 11, 2006) Cycle Counting: Improve Accuracy, Save Time and Streamline Inventory  (presented December 16, 2005) Dealing With Returns: Not Your Fault, But Your Problem  (presented November 9, 2004) Foreign Suppliers: Tackling Today's On-Time Shipping Challenges  (presented May 17, 2004) Radio Frequency Identification (RFID): Now or Later - Is It Right For You? (presented February 25, 2004) Inventory Accuracy: Nobody’s Perfect but Here’s How to Get Closer (presented October 7, 2003) Getting the Most From Supplier Relationships: Keys to Success (presented August 12, 2003) Reducing Inventory & Satisfying Customers: 10 Ways to Get There (presented June 18, 2003) back to top
	Environmental
	Hazwaste Management: Preventing Spills and Complying with EPA Regs  (presented August 26, 2008) Tier II Update: Guidelines to Keep You Compliant  (presented July 29, 2008) EPA Internal Auditing Policies: Guarding Against Violations & Penalties  (presented July 1, 2008) SPCC Update: What You Need to Do Today to Stay Compliant  (presented June 3, 2008) New EPA Rules on Underground Storage Tank Operator Training  (presented May 7, 2008) Carbon Footprint: Reduce Your Impact, Avoid Future Penalties & Fines  (presented April 9, 2008) Going Green to Create Opportunities: Prepare for Upcoming Regs of Climate Change  (presented March 12, 2008) Mandatory Uniform HazWaste Manifests for Your Facility: Ensuring EPA Compliance  (presented February 5, 2008) Stormwater Best Management Practices: Your Defense Against EPA Violations  (presented January 10, 2008) Toxic Release Inventory Update: EPA's Latest Reporting Requirements  (presented December 4, 2007) Aboveground Storage Tank Update: Guarding Against EPA Violations  (presented October 30, 2007) Stormwater Pollution Prevention Plan: Keeping Your Facility EPA Compliant  (presented October 3, 2007) Tier II Reporting Update: Guidelines & Practices to Keep You Compliant  (presented September 6, 2007) Mandatory EPA Recordkeeping & Document Retention: What's Required  (presented August 9, 2007) SPCC Update: What You Need to Do Today to Stay Compliant  (presented July 11, 2007) Stormwater Permitting Update: Ensuring EPA Compliance & Reg Changes  (presented June 5, 2007) HazWaste Storage & Tracking Regs: Guarding Against RCRA Violations   (presented April 5, 2007) Outsourcing Your Environmental Management: Key to Ensuring EPA Compliance   (presented April 5, 2007) Brownfield Management & Cleanup Requirements: Guidelines to Ensure Compliance   (presented March 8, 2007) Aboveground Storage Tanks: EPA Requirements for Your Facility   (presented February 6, 2007) Stormwater Pollution Prevention Plan: Keeping Your Facility EPA Compliant   (presented January 10, 2007) New All Appropriate Inquiry Rule: Qualifying for Liability Protection   (presented December 6, 2006) Top RCRA Violations: Steps to Avoid Them at Your Facility  (presented November 1, 2006) SPCC Rule Change Update: Guidelines to Keep Your Facility Compliant (presented October 4, 2006) Stormwater Permitting Update: Ensure EPA Compliance & Avoid Common Pitfalls  (presented September 6, 2006) 2006 Mandatory Uniform HazWaste Manifest: What EPA Requires Now  (presented August 3, 2006) Title V: 2006 Regulatory Changes - What You Need to Know Now  (presented June 28, 2006) Shipping HazWaste: Guidelines to Ensure EPA & DOT Compliance  (presented June 1, 2006) Aboveground Storage Tanks: Compliance Guidelines for Your Facility  (presented May 3, 2006) Guarding Against Stormwater Violations: What You Need to Know Today  (presented April 4, 2006) Underground Storage Tanks: Guidelines to Keep Your Facility EPA Compliant  (presented March 8, 2006) Environmental Training: Guard Against Penalties for Non-Compliance  (presented February 8, 2006) 2006 Mandatory RCRA HazWaste Manifest: EPA's New Requirements  (presented January 11, 2006) SPCC Requirement Update: Guidelines to Keep Your Facility Compliant  (presented December 7, 2005) Surviving EPA Inspection: Guarding Against Costly Fines and Penalties  (presented November 2, 2005) Storage Tanks: Guidelines and Procedures to Ensure EPA Compliance  (presented October 7, 2005) Title V Revisions: What EPA Requires Now  (presented September 8, 2005) EPA’s Revised NSR Rule: What You Need to Know Now  (presented August 10, 2005) Reduce HazWaste: Keys to Easing Your RCRA Burden  (presented July 7, 2005) Stormwater Regulations: What EPA Requires Now  (presented June 9, 2005) SPCC Requirements: What You Need to Know Today  (presented May 10, 2005) Universal Waste & RCRA: What EPA Requires Now  (presented April 14, 2005) New HazWaste Storage & Tracking Regs: Ensuring RCRA Compliance  (presented March 17, 2005) Title V: What's Changed, What You Need to Do Today  (presented February 17, 2005) Emergency Response: Guarding Against Costly Violations  (presented January 13, 2005) HazWaste: Guidelines to Ensure RCRA Compliance  (presented December 9, 2004) Environmental Audits: Guarding Against EPA Inspections & Fines  (presented November 10, 2004) The Real Mold Issue: What's Your Facility's Risk?  (presented October 20, 2004) Recent Changes in Water-Quality Permitting: Guidelines to Ensure Compliance  (presented October 13, 2004) Avoid EPA Stormwater Violations: Guarding Against Fines (presented September 15, 2004) SPCC Impact on Your Facility: Guidelines to Ensure Compliance (presented August 4, 2004) Environmental Management Systems: Keys to Ensuring EPA Compliance (presented July 7, 2004) HazWaste Storage & Tracking: Guarding Against RCRA Violations (presented May 26, 2004) Avoid EPA MACT Fines: Staying Compliant with New Standards (presented April 29, 2004) Universal Waste & RCRA: Guidelines to Ensure Compliance (presented March 18, 2004) Avoiding EPA Stormwater Fines: Guidelines to Ensure Compliance (presented February 19, 2004) back to top
	Education
	Difficult Parent Conversations: Do’s and Don’ts for Educators (presented September 10, 2008) Hiring the Best Teachers: What Administrators Need to Know Now (presented August 7, 2008) Disciplining Out-of-School Conduct: What Educators Need to Know (presented July 9, 2008) Response to Intervention 101: What Educators Need to Know Now (presented June 10, 2008) Implementing Changes to FERPA: What Educators Need to Know Now (presented May 15, 2008) Harassment in Schools: Keys to Prevention & Investigation (presented April 10, 2008) Cyberbullying & Technology Misconduct: What Educators Can & Can't Do Now (presented March 13, 2008) RTI Implementation: Instruction and Strategies for Academic Success (presented February 7, 2008 Improve Reading Comprehension Webinar: Proven Instruction that Gets Results (presented January 3, 2008 Drug & Alcohol Prevention on Campus: Programs & Policies that Work (presented November 29, 2007) Plagiarism 101: Keys to Preventing Academic Misconduct (presented November 28, 2007) Difficult Parent Conversations: Do's and Don'ts for Educators (presented November 28, 2007) Campus Wellness Programs: What's Working Today? (presented November 27, 2007) Study Abroad Programs: Balance Student Wants and Academic Demands (presented November 16, 2007) Gift Receipting for Your College: Keys to Ensure Accuracy & Compliance (presented November 1, 2007) Student Disciplinary Polices & Procedures that Protect Your College (presented October 25,  2007) Student Search and Seizure Guidelines: What You Can and Can't Do Today (presented October 24,  2007) Transportation Demand Management: Solve Campus Parking Problems  (presented October 24,  2007) How to Manage the Unique Needs of Student Staff and Volunteers  (presented October 23,  2007) One-Stop Shop: Keys to Transforming Your Campus Student Service  (presented October 17,  2007) Sustainable IT Funding Models for Your College  (presented October 4,  2007) Safety Awareness and Your University: Keys to Clery Act Compliance (presented September 26,  2007) Search and Employ: 10 Keys to Effective College Search Committees (presented September 24,  2007) Response to Intervention: Connect the Dots Between NCLB and IDEA (presented September 18,  2007) Difficult Parents on Campus: Tips to Handle 'Helicopter' Behavior (presented September 13,  2007) Using Copyrighted Works: Digital Rights Management in Education (presented September 4,  2007) Recruit and Retain More Multicultural Students at Your University (presented August 27, 2007) Supreme Court Update: How the Latest Legal Rulings Impact Schools (presented August 22, 2007) FLSA for Universities: Who is Exempt? How Do You Calculate It? (presented August 16, 2007) Resolving Mental Health Crisis on Campus: What You Can Do (presented August 8, 2007) Crisis Communication Planning: 10 Steps for a Safer Campus (presented August 7,  2007) Cyberbullying: Steps Educators Legally Can and Cannot Take Now (presented July 25, 2007) Recruit the Best Students: Partnering with High School Counselors (presented July 25, 2007) ADA and Your University: Stay in Compliance & Ensure Student Success (presented July 18, 2007) Facebook & MySpace: Protect Your University & Your Students (presented July 12, 2007) Recruiting & Retaining Diverse Faculty: No-nonsense Tips for Your Campus (presented July 10, 2007) Crisis on Campus: Are You Prepared? How Will You Respond? (presented June 28, 2007) School Violence: Strategies to Recognize and Respond Effectively (presented June 27, 2007) Why Students Leave Your College and What you Can Do About it Today (presented June 19, 2007) Green Campus Initiative: Keys to Design a Green College Facility (presented June 14, 2007) Technology Transfer: Developing Effective Operations for Your University (presented June 6, 2007) New Ideas in Student Orientation Programs: What's Working Today? (presented May 31, 2007) 6 Types of Teachers: Which Ones are Right for Your School? (presented May 29, 2007) Securing University Information: Do’s and Don’ts for Protecting Data (presented May 22, 2007) Harassment Investigations on Campus: Protect Your Students & College (presented May 3, 2007) Preventing Disruptive Student Behavior: What Educators Need to Know (presented April 26, 2007) Keys to FERPA Compliance: Protect Your Students and Your University (presented April 24, 2007) Strengthen Alumni Relationships through Innovative Campus Partnerships (presented April 19, 2007) Fair Use in Higher Education: Applying Copyright Laws in Your College (presented April 5, 2007) FERPA and Student Privacy: What Educators Need to Know and Do Now (presented March 29, 2007) Keys to Campus Bookstore Revitalization and Long-Term Success (presented March 28, 2007) Keys for an Effective University Disaster Plan: Will You Be Ready? (presented March 14, 2007) Increasing Major Gifts for Your College: Keys to Successful Fundraising (presented February 28, 2007) Recruiting and Hiring the Best Adjunct Faculty  (presented February 28, 2007) Difficult Parent Conversations: Do's and Don'ts for Educators  (presented February 21, 2007) Solve Campus Parking Problems: Cost-Effective Solutions  (presented February 7, 2007) Town-Gown Relations: Keys for Successful Partnerships (presented January 30, 2007) Recruiting Hispanic Students at Your Institution – Keys for Success (presented January 25, 2007 IDEA & Response to Intervention: Creating Success in Your School (presented January 17, 2007 Legal Requirements for Students with Disabilities: Grades, Report Cards, and Accommodations (presented December 12, 2006) Carl Perkins Reauthorization: What You Need To Know to Keep Your Funding (presented October 26, 2006) New IDEA Regulations: What's Changed, What You Need To Do Now (presented September 21, 2006) How to Develop Partnership Programs for Guaranteed Student Success (presented September 19, 2006) School Choice and SES: What Your School Must Do Now (presented August 16, 2006) Background Checks and the HR Department: What Schools Need to Do Today (presented July 19, 2006) Recruiting and Retaining the Best Teachers (presented June 13, 2006) Understanding Copyright Laws: The Impact of Fair Use on Higher Education (presented May 17, 2006) Handling Difficult Parent Conversations: Latest Guidelines for Teachers (presented April 18, 2006) IDEA & The Law: Guidelines to Ensure Compliance (presented March 14, 2006) Section 504 and FAPE: How They Impact Your School (presented February 16, 2006) Student Confidentiality and FERPA: What You Need to Do Now (presented January 19, 2006) Highly Qualified Teachers: Meeting the Mandatory Requirements (presented December 13, 2005) NCLB's Corrective Action & Restructuring Phases - What You Need to Know (presented November 8, 2005) Section 504 and ADA: How They Impact Your School (presented September 27, 2005) NCLB and AYP: Using Test Data to Exceed Your Goals (presented August 31, 2005) When Student Activities Cross the Line: Balancing Free Speech and School Policy (presented August 2, 2005) Electronic Devices in Schools - Use, Abuse, and the Law: What You Need to Know (presented July 6, 2005) No Child Left Behind and Special Ed Testing: What is the Impact on You (presented June 8, 2005) Violence in Your School: Identify and Eliminate Risk Factors (presented May 12, 2005) Preventing Disruptive Behavior in the Classroom: Strategies Your Teachers Can Use Today (presented April 12, 2005) Handling Difficult Parent Conversations: What Teachers Should and Shouldn't Do (presented March 17, 2005) Confidentiality in Your School: How Does HIPAA/FERPA Impact You (presented February  15, 2005) IDEA Reauthorization: What's Changed, What You Need To Know (presented January 13, 2005) Legal Do's & Don'ts: Preventing and Handling Bullying and Harassment (presented November 29, 2004) Updated Special Ed Laws: How They Impact You (presented October 27, 2004) IDEA Reauthorization: How It Will Impact You (presented September 30, 2004) back to top
	Nonprofits
	Document Retention for Nonprofits - What You Need to Know  (presented September 24, 2008) Fundraising in a Downturned Economy: What Nonprofits Need to Know  (presented August 27, 2008) Your Capital Campaign: Guaranteeing Success in Difficult Economic Times  (presented July 30, 2008) Nonprofit Executive Series: New IRS Form 990 - What You Need to Know  (presented July 1, 2008) Upgrade Your Board: Keys to Successful Fundraising  (presented June 4, 2008) e-Newsletters: How to Drive Donors to Your Website and Increase Gifts  (presented May 7, 2008) Major Gifts: How to Get Your Biggest Gift Ever  (presented April 3, 2008) Dealing with Difficult Board Members: Keys to Increase Board Effectiveness  (presented March 3, 2008) Raise More Money: Motivate Your Volunteers & Board to Make the Ask  (presented February 7, 2008) Nonprofit Internet Strategies: Keys for Raising More Money Online  (presented January 10, 2008) Direct Mail Strategies for 2008: No Nonsense Tips to Drive Donations  (presented November 28, 2007) The Top 7 Reasons Your Donors Make Large Gifts  (presented October 24, 2007) Cause Marketing 101: New Ideas to Boost Donations  (presented September 12, 2007) Motivating Your Board to Raise More Money  (presented August 14, 2007) Creating Special Events for Nonprofits That Raise Even More Money  (presented July 26, 2007) Hiring Your Next Superstar: What's Working for Nonprofits Today  (presented June 26, 2007) Hot Trends in Fundraising: 19 Innovative Ways To Raise Big Bucks  (presented May 15, 2007) Increasing Donations with the Perfect Donor Newsletter  (presented April 19, 2007) Moving Donors up the Giving Ladder: Stewardship for a Secure Tomorrow  (presented March 21, 2007) How To Close Your Biggest Gift Ever  (presented February 20, 2007) Endowment Appeals That Work: Compete for Donor Dollars and Win  (presented January 17, 2007) Get More Grant Money: Grant Writing Secrets You Need to Know  (presented November 13, 2006) Ensuring a Successful Capital Campaign: What's Working for Nonprofits Today  (presented November 8, 2006) Cause Marketing: Proven Strategies to Boost Donations & Increase Visibility  (presented October 12, 2006) Increasing Major Gift Donations with Cutting-Edge Strategies  (presented September 12, 2006) Increase Donations Today: eMarketing Strategies Nonprofits Need to Know  (presented August 10, 2006) Attracting and Inspiring Donors: Lessons Learned at Disney World  (presented July 12, 2006) Practical Strategies to Involve Your Board Members in Fundraising NOW  (presented June 6, 2006) Best Practices in Planned Giving: Guaranteeing a Secure Tomorrow  (presented May 9, 2006) Fighting Donor Fatigue: Direct Mail That Breaks Through the Clutter  (presented April 11, 2006) Dealing with Difficult Donors and Volunteers: What You Need to Know  (presented March 7, 2006) Mobilizing Volunteers to Make the Ask  (presented February 8, 2006) Inspiring Women to Give: What You Need to Know Now  (presented January 10, 2006) Getting to ‘YES’: 7 Secrets to Securing Major Gifts  (presented November 29, 2005) Motivating Donors to Give: Relationship Building Strategies That Work  (presented October 27, 2005) Fundraising Online: Proven Ways to Increase Donations Now  (presented September 28, 2005) Motivating Your Board to Raise Funds and Awareness - What's Working for Nonprofits Today (presented August 30, 2005) Ensuring Donor Loyalty When Negative News Hits  (presented August 2, 2005) Increasing Donations with the Perfect Donor Newsletter  (presented July 7, 2005) Moving Donors up the Giving Ladder: Stewardship for a Secure Tomorrow  (presented June 9, 2005) Winning Larger Donations: Prospect Research for Nonprofits  (presented May 11, 2005) Strengthening Your Donor Relationships: What's Working for Nonprofits Today  (presented April 13, 2005) Promoting Your Nonprofit: What's Working Now in Direct Mail and E-mail  (presented March 16, 2005) Planned Giving Essentials: Guaranteeing a Secure Tomorrow  (presented February 17, 2005) What Every Nonprofit Needs to Know about Cause Marketing  (presented January 19, 2005) Motivating Your Board to Raise Funds and Awareness  (presented December 16, 2004) Raising Your Organization's Profile: 5 Keys for Connecting with Donors and the Community  (presented November 18, 2004) back to top
	Administrative Professionals
	Time Management for Indispensable Assistants - Take Control of Your Time  (presented September 3, 2008) Dealing with Demanding Personalities: Tips for Administrative Professionals  (presented September 3, 2008) PowerPoint Webinar: Fast & Easy Tricks to Create Perfect Presentations  (presented August 18, 2008) Project Management Skills for Top Assistants: 10 Keys to Success  (presented August 6, 2008) Manage Your Professional Image: Keys to Success for Top Assistants  (presented July 1, 2008) Microsoft Excel Webinar: Do's and Don'ts for Today's Top Assistants  (presented May 29, 2008) Perfecting Your Professional Image: Gain Credibility & Respect as Top Assistant  (presented April 24, 2008) Administrative Excellence: Become an Inner Circle Assistant in 2008  (presented March 26, 2008) PowerPoint Webinar: Tips & Tricks to Create Compelling Presentations  (presented February 26, 2008) Gain Credibility while Presenting Ideas: Polished Skills of Successful Assistants  (presented January 30, 2008) Ethics Update for Changing Office Dynamics: How Top Assistants Succeed  (presented January 4, 2008) Microsoft Outlook Webinar: Ways to Tame Your Inbox & Calendar  (presented December 5, 2007) Gatekeeping Secrets of Top Assistants: Save Time & Stop Interruptions  (presented October 31, 2007) Etiquette for Today's Office: Keys to Success for Top Assistants  (presented September 26, 2007) Microsoft Excel Webinar: Tips & Shortcuts for Today's Top Assistants (presented August 30, 2007) Financial Guide for Administrative Professionals: What You Need to Know (presented July 25, 2007) Communication Techniques to Boost Administrative Professional Success (presented June 20, 2007) Technology Tips & Shortcuts of Today's Top Administrative Professionals (presented May 23, 2007) High Impact Business Writing for Today's Top Assistants (presented April 25, 2007) Administrative Excellence: Must-have Skills for Today's Inner Circle Assistants (presented March 20, 2007) Effective & Legal Records Management for Today's Top Assistants (presented February 13, 2007) Email Best Practices for Administrative Professionals: What’s Working in Business (presented January 16, 2007) Successful Event Planning: Techniques of Today’s Top Professionals (presented December 12,  2006) Perfect Your Project Management Skills: Techniques to Ensure Success (presented November 14,  2006) Partnering with Your Boss: Winning Skills of Today's Successful Assistants (presented October 12,  2006) Dealing with Difficult People: Techniques for Successful Administrative Assistants (presented September 12,  2006) Microsoft Excel: High Impact Tips & Techniques for Effective Assistants  (presented August 16,  2006) Ready, Set, Get Organized: What's Working for Today's Top Assistants  (presented July 19,  2006) High Impact Business Writing for Today's Top Assistants  (presented June 21, 2006) Taking Charge When You're Not in Charge: Leadership Skills for Dynamic Assistants (presented May 16, 2006) Best Practices of Today's Highly Successful Assistants (presented April 20, 2006) Project Management: Tactics for Less Stress and More Success (presented March 8, 2006) Powerful Communication Skills: What's Working for Today's Top Assistants (presented February 9, 2006) Thriving in a Changing Workplace: Skills Top Assistants Need to Succeed Today (presented January 4, 2006) Boost Productivity for You and Your Executives: Must-Have Time Management Skills (presented November 30, 2005) Top 10 Gotcha's of Equipment Leasing: Proven Tips to Save More Money (presented October 26, 2005) 5 Steps to Highly Effective - and Legal - Records Management (presented September 27, 2005) The Indispensable Assistant: New Survival Strategies for the Work Place Jungles (presented August 23, 2005) 7 Advanced Communication Strategies for World-Class Assistants (presented July 27, 2005) Dealing with Difficult Personalities: Tips and Tricks for Top Assistants (presented June 23, 2005) 7 Powerful Practices of Highly Effective Assistants (presented May 19, 2005) Ready, Set, Get Organized: What's Working for Today's Top Assistants (presented April 20, 2005) Becoming a World-Class Assistant: 5 Must-Have Skills for Success (presented March 4, 2005) back to top
	Women's Leadership
	Women’s Leadership Series: 6 Critical Skills to Advance Your Career  (presented August 28, 2008) Women's Leadership: Time Management - Take Control of Your Time  (presented May 29, 2008) Women's Leadership Series: Power of Assertive Communication  (presented February 27, 2008) Women’s Leadership Series: Building Credibility & Projecting Confidence  (presented November 29, 2007) Women's Leadership Series: Effective Communication Skills that Get Results  (presented August 30, 2007) Women’s Leadership Series: Successfully Balancing Work & Life  (presented May 30, 2007) Women's Leadership Series: Financial Guide for Nonfinancial Women Professionals  (presented February 27, 2007) How Women Gain Credibility with Powerful Presentations  (presented November 30, 2006) Networking for Women Today: Say Goodbye to The Old Boys Club  (presented August 22, 2006) Leading with Power and Femininity: How Successful Women Get and Stay Ahead  (presented May 24, 2006) Avoiding Unconscious Mistakes Women Make That Sabotage Their Careers  (presented February 1, 2006) Negotiating for Success: Essential Skills for Professional Women  (presented November 10, 2005) Projecting Confidence and Credibility: Essential Skills for Successful Women (presented August 17,  2005) back to top
	Real Estate
	Prospecting Tips for Real Estate Pros: Get More Leads, Close More Sales  (presented October 31, 2006) Selling Real Estate without Paying Taxes: How to Profit from the 1031 Exchange  (presented October 5, 2006) Internet Marketing for Real Estate Pros: Get More Leads; Close More Sales (presented September 27, 2006) back to top
	Healthcare
	Balanced Scorecards: Improve Healthcare Outcomes & Ensure Compliance (presented December 6, 2007) Medicare Part D Audits : Prepare Now or Pay Later (presented November 29,  2007) The 2008 OPPS Rule Is Final: How It Impacts Your Bottom Line (presented November 28,  2007) Employee Wellness Program Incentives: Control Costs, Ensure Compliance (presented November 20,  2007) HIPAA, RHIOs and Privacy Protection: What You Need to Know (presented November 19,  2007) Flu Pandemic in Your Healthcare Facility: Keys to Be Compliant (presented November 7,  2007) Medical Marketing: Proven Strategies That Attract More Patients (presented October 30, 2007) Why Good Doctors Jump Ship - and What You Can Do to Keep Them (presented October 25, 2007) RVUs: Insider Tips to Set Fees, Boost Profitability and Get the Money You Deserve (presented October 17, 2007) Healthcare Risk Management: Avoid Malpractice Suits with Effective Medication Management (presented October 16, 2007) Lean Six Sigma for Healthcare Quality: Powerful Techniques to Reduce Costs (presented October 9, 2007) Control Workers’ Comp Costs in Healthcare Facilities: 5 Tactics to Reduce Claims (presented September 26, 2007) Dealing with Difficult Doctors: Eliminate Power Struggles & Bad Behavior  (presented September 19, 2007) Maximizing Collections from Third-Party Payors and Self-Pay Patients  (presented September 14, 2006) Personal Health Records: Privacy & Security Best Practices  (presented September 13, 2007) Disease Management Programs: Keys to Increasing Enrollment and Proving ROI  (presented August 30, 2007) Electronic Health Records – Legal Dangers You Need to Know Now  (presented August 22, 2007) Dealing with Difficult Patients: Simple Rules for Outstanding Care and Service  (presented August 15, 2007) HIPAA Update: Are You Ready For the New Security Rules?  (presented July 27, 2007) 2008 National Patient Safety Goals: Prevent Harm with People-Based Patient Safety  (presented July 26, 2007) Driving Down Healthcare Costs: Proven Examples You Can Use Today  (presented July 11, 2007) Medical Recruiting: Hiring Superstars in a Competitive Market  (presented June 27, 2007) Telephone Triage Protocols: Keys to Practicing within your License  (presented June 19, 2007) Stark Law Compliance: What You Need to Do Today  (presented May 30, 2007) Observation Status and 1-Day Stays: Stay in Compliance; Maximize Revenue Integrity  (presented May 16, 2007) Healthcare Technology Contracts: Tactics for Drafting and Negotiating  (presented May 3, 2007) Why EHR Implementations Fail - and What You Can do to Avoid This  (presented April 10, 2007) New e-Discovery Rules: What Healthcare Administrators Need to Know  (presented April 3, 2007) HIPAA Secure Transmission Rules: Minimize Your Legal Risks  (presented March 15, 2007) New Rules for Wellness Programs: What's Legal and What's Not  (presented March 1, 2007) National Provider Identifier Compliance-Keys to Ensure You Always Get Paid  (presented February 14, 2007) HIPAA and Corporate Governance in 2007: Hot Topics in Privacy and Security  (presented January 25, 2007) Implementing Electronic Health Records: What Is & Isn’t Working Today  (presented January 18, 2007) Medical Staff Credentialing: Minimize Your Legal Risks (presented December 20, 2006) Denial Management Dos and Don'ts: Keys for Getting Paid  (presented November 29, 2006) New Legal Issues Regarding Electronic Medical Records  (presented October 26, 2006) back to top
	Accounting
	Preserving Wealth: Best Practices in Asset Protection Planning  (presented December 18, 2007) Tax Planning for High Net-Worth Clients: What You Need to Know  (presented November 27, 2007) Form 1099 Update: Complying with IRS' Latest Round of Changes  (presented November 13, 2007) CPA Lead Generation Strategies: What Works; What Doesn't (presented October 30, 2007) Prevent Fraud & Costly Errors: Strategies to Improve Internal Controls (presented October 18, 2007) back to top

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