- Webinar DVD's and CD's:
Amazon's Amazing Service: Customer-Focused Solutions & Practices Webinar Recording Price:
199.00 (U.S. Dollars)
As an industry leader in customer service, Amazon has surpassed customer expectations with numerous levels of service. Learn what sets Amazon apart from their competitors and has allowed them to dominate a customer-focused market with relative ease. Join us for a 60-minute webinar where you and your colleagues will learn:
- Amazon's customer service secrets: Lessons from the best on how to stand out
- How to build & follow a customer focused culture with digital & phone service
- Seamlessly blending customer service & sales into a well-balanced business model
- Amazon's practices to ensure the customer satisfaction and repeat business
This webinar will focus on Amazon's Customer Service Culture and how various companies can make use of their model to better not just their service, but also their employees, customer loyalty and their bottom line.
- Amazon's Methods of Customer Recovery: Keep Customers after Mistakes
- Practices to correct service errors & mistakes that create lifelong customers
- Making the best use of customer contact: How to let them know you care
- When to refund or replace: Repeat business is better than no business
- How to Build & Profit from a Customer-Centric Business Model
- Steps to ensure your customers remain loyal & content
- Simple, everyday steps to take that make drastic positive changes
- Ways to personalize the 'Customer Experience' just like Amazon
- Amazon's Amazing Culture: Happy Employees Equals Happy Customers
- Creating a fun work environment while keeping it professional
- How to motivate your staff to go out of their way for the customer
- Steps to empower employees with customer service confidence
- Live Question and Answer Session: Have All your Amazon Questions Answered by Our Expert Speaker
Steve Ferrante CEO of SaleAway, Steve has over 20 years of successful
sales, sales management, and sales training experience.
- As a seasoned sales executive and manager, Steve has proven expertise in the application of consultative sales principles, strategy and best practices. Combined with extensive experience creating and implementing strategic sales support initiatives and training solutions, Steve is regarded an expert in developing, motivating and leading top-tier sales teams from the ground up.
- Today, Steve manages all client engagements and personally conducts his self-designed Pinnacle Performance sales/customer service training and professional development services for growth driven organizations throughout the U.S., and beyond...
- A dynamic and engaging speaker with the ability to increase motivation and inspire confidence, Steve's "Pinnacle Performance" presentations have been successfully featured at conferences and conventions for a variety of corporations, associations and organizations across North America.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.