Contact Customer Support at: 800-964-6033

Complainers, Blamers & Drama Queens: Vanquish Workplace Conflict

Summary

Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

A negative work environment can suck the life out of you, causing decreased productivity, lost opportunities & crushed morale. As an administrative professional, let's face it, we face conflict everyday but you can't allow it to take you off the track for success! Join us for this live interactive 60-minute webinar where you will discover:

  • How to survive in a negative work environment
  • Secrets to maintaining poise and control when others lose theirs
  • Ways to address & diffuse disagreements with mutually acceptable resolutions
  • Solution driven approaches to use in difficult, frustrating situations
  • Strategies to communicate effectively: Gain respect and get more done

Program Highlights

  • Root Causes of Conflict: Key Factors Every Admin Should Know

    • Ways to identify & eliminate the sources of negativity
    • Learn why positive attitudes help produce better opportunities
    • Tactics for identifying the specific signs of negative behavior
    • Specific examples of how to successfully approach conflict head-on
  • Best Strategies to Keep Cool When Emotions Run High

    • Proven secrets to keep control and prevent other from losing it
    • Keep your emotions in check: How to stay positive when others aren't
    • Ways to assess your own attitude & how it impacts your career
    • Tips to end mixed messages & misunderstandings with clear communication
  • Keys to Overcome the Fear of Confrontation & Conflict

    • Effectively challenge the negativity in others with tactful techniques
    • Expert strategies guaranteed to help you through your disagreements
    • Innovative solutions for repairing damaged relationships
    • Shift your focus: Ways to transform competitiveness into cooperation
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Gina Maddox helps ambitious individuals unleash their initiative, imagine the possibilities, establish their goals, and turn their dreams into reality, achieving both personal and professional success. Gina's high energy presentations are packed with the kind of savvy information, techniques and strategies that only come from first-hand experience.

  • Gina's professional background includes a fifteen-year career in healthcare administration which includes several years in an administrative and executive assistant role. She has national marketing and public relations experience, has been a professional fundraiser, and managed political and charity campaigns. Gina has been a freelance writer and reporter and is currently working on her new book, Born To Do More; Discover, Define and Do What You Were Born To Do.
  • Gina has been an adjunct faculty member and speaker for Rockhurst University Continuing Education Center for nine years. She has developed presentations for a wide range of clients including: The VA Hospital System, The Navy Personnel Command, Kerzner International/Atlantis Resort, and The National Security Agency.

Program Benefits

This live, 60-minute webinar will provide you with top notch techniques to improve workplace morale and productivity by effectively responding to workplace conflict with confidence, credibility and ease.