- Audio Conference DVD's and CD's:
Shut up & Let Me Help You- Tips & Tricks for Servicing the Screamers Audio Conference Recording Price: 199.00
Imagine your next phone call is from an angry, irate customer, and you've only got a few seconds to gain control. Are you 100% confident you can handle it? An encounter with a demanding, irate, or unreasonable customer can leave you feeling angry, frustrated, humiliated, or emotionally drained. But this doesn't have to be the case. Join us as we discover:
- How to get a customer to "stop talking" and listen on the phone
- How to deal with attempts at verbal intimidation, and tantrum
- Putting out the fire-techniques for winning over that angry customer
- Strategies that keep you from getting drawn into an argument
This practical 60-minute, audio conference will provide you and your colleagues with the latest information from a customer service representative expert on what works and what doesn't for dealing with angry customers.
- When Customers Attack: How to Calm the Beast & Deliver Superior Service
- 3 effective responses for when you are the target of verbal abuse
- Tone of voice: making the biggest impact on calming angry customers
- Angry Customer Pass Along-How to fix a customer's bad experience
- Anger Management for Customers: Tips & Tricks to Stop the Ranting
- Key techniques to create instant solutions for your upset customer
- 7 great phrases for making the customer feel respected and heard
- How to deliver bad news to your customer while preventing negative backlash
- See through the Screaming: How to Analyze & Resolve the Client's Problem
- No Need to Speak to My Manager: Empowering reps to get results
- When & why you should value a customer's complaint
- How to respond to customers who want you to "bend the rules"
- Question and Answer Sessions - Hear specific questions answered by our expert speaker!
Myra Golden teaches a customer service transformation system that helps service professionals create warm experiences, surprise and delight customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.
- An author, online columnist, video producer, and motivational speaker, Myra has been called "the powerhouse driving customer service improvement within many of the world's best-known brands." Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.