Benefits of Audio Conferences
About Us
Money-back Guarantee
Refer a 
Contact Us
Buy Now
Audio Conference Tapes and CD's:
Telephone Triage Protocols: Keys to Practicing within your License
Presented Tuesday, June 19, 2007
Audio Conference Recording Price: $199.00 

Telephone triage and other forms of telehealth nursing are evolving rapidly and, if not done properly, pose a significant risk to your organization, your personnel and your patients. Developing - and implementing - protocols, risk management, and quality assessment is vital to the scope of practice. Are you practicing within the scope of practice for your license? Join us where our expert speaker will discuss:
Recommendations of Medications: What you can & can't say over the phone
RNs, LPNs & Unlicensed Assistive Personnel: Key differences in the scope of practice
Conflicts and controversies regarding scope of practice: Avoid common practice errors
Interstate practices: Who is licensed to take calls from other states?

  • Telephone Triage Standards & Scope of Practice: What RNs and LPN/LVNs Need to Know
    • Role and responsibilities of RNs and LPN/LVNs
    • How to select and use protocols appropriate for your setting
    • Keys for performing safe, legally defensible telephone triage in your setting
  • Prescribing Medications: How do medically approved protocols apply?
    • Over the counter vs. Prescription medications
    • What about refills?
    • What if there are no protocols?
  • Interstate practice: What's legal, what's not
    • Care provisions for out of state patients: Which state are you practicing in?
    • How do "snow birds" and vacationers fit in the scope of practice?
    • The Nurse Licensure Compact: How it impacts practicing nurses
  • Question and Answer Session - Hear real-world issues addressed! 


Carol Rutenberg, RNC, MNSc, is a nationally recognized expert, speaker and author in the field of Telephone Triage. She has conducted research and has been recognized as the foremost authority on telephone triage and scope of practice. She has hands-on experience, having been a Telephone Triage nurse in both the office and call center settings. She has had papers published on Telephone Triage in such journals as the American Journal of Nursing, the Journal of Emergency Nursing, and Viewpoint, AAACN's bimonthly publication.

Ms. Rutenberg is currently a consultant in private practice, specializing in professional education, program design and implementation, and risk management in telephone nursing practice. She also provides legal consultative services and has served as an expert witness in litigation pertaining to telephone triage nursing. Her practice is committed to promotion of Telephone Triage as a specialty in nursing and to providing practicing clinical nurses with the skills and vision necessary to provide optimum care over the telephone. 

The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.

$199.00 for audio conference recording (CD or audiotape) and program materials. 

This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.

    Buy Now  | Benefits  | FAQs  | About Us  | Refer a Colleague  | Contact Us  | Home  | Guarantee
  Copyright 2018 Progressive Business Publications, 384 Technology Drive, Malvern, PA 19355 1-800-964-6033
OptOutPrivacy Policy